I can't update!

Adalla - Sanctuary
Adalla - Sanctuary Posts: 8 Arc User
edited February 2010 in Support Desk
I installed PWI and now it say update server can't be contacted so i can't update like that. After that i decided to update manually but after downloading the update and trying to install it i get the same message...

How can i get it working cause i'm about to give up... b:surrender
Post edited by Adalla - Sanctuary on

Comments

  • Psytrac - Dreamweaver
    Psytrac - Dreamweaver Posts: 2,488 Arc User
    edited February 2010
    make sure PWI is not running when you try to update
    I'm a guy, not a woman, that is all
    "When you're on Team Bring it, every morning your feet hit the floor, the good lord says "good morning" and the devil says 'Oh **** they're up' " - Dwayne "The Rock" Johnson
    Are you on Team Bring it?
  • Adalla - Sanctuary
    Adalla - Sanctuary Posts: 8 Arc User
    edited February 2010
    When i try to apply the patch it say "Reading the new patch" and it install nothing and this is the next message i get "Update server connection failed try another update server". Please somebody i really need help cause UAC is disabled and i got administrator rights. i'm on vista ultimate 32 bit
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited February 2010
    Make sure your Firewall, Antivirus, Peerguardian etc let you connect to the server. Giving an exception to patcher.exe and elementclient.exe should do the trick.
    [SIGPIC][/SIGPIC]
  • Adalla - Sanctuary
    Adalla - Sanctuary Posts: 8 Arc User
    edited February 2010
    I already disabled my antivirus and my firewall... Is there something else i can try?
  • covey
    covey Posts: 3 Arc User
    edited February 2010
    Just a though, even after you disable your firewall sometime, the setting are still active on your current connection, try disconnecting from the internet by turning off your modem and/or router or simple restart your computer and try again.
  • Adalla - Sanctuary
    Adalla - Sanctuary Posts: 8 Arc User
    edited February 2010
    There is nothing to do i really can't update and it's starting to annoy me i tried everything and nothing works i even tried to connect directly to my internet modem and i don't have internet that way maybe because i need a driver.
  • Adalla - Sanctuary
    Adalla - Sanctuary Posts: 8 Arc User
    edited February 2010
    Maybe somebody can upload the installed files somewhere so i can get them so like that i would have the latest game patch?
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited February 2010
    You can send us a ticket to Tech Support here: http://support.perfectworld.com/ticketing

    Please read and follow the directions here by including your system info for us when you send in your ticket: http://pwi-forum.perfectworld.com/showpost.php?p=2005612&postcount=33

    We'll take a look at your system and see what is going on hopefully, ok? b:pleased

    Make sure that you explain fully everything that you have tried so far.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
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