GAME WONT LAUNCH... gibberish pop-up

Prinse - Sanctuary
Prinse - Sanctuary Posts: 6 Arc User
edited February 2010 in Support Desk
I know it's been mentioned before, where theres a popup that shows only gibberish when I press 'start'~ and the game wont launch.

Ive tried the directions and links in this thread already
http://pwi-forum.perfectworld.com/showpost.php?p=741711&postcount=6

Ive restarted the computer, and all that jazz... I can't think of what else is wrong b:surrender

If I just wait for a new patch, will the game load then? b:sad
Post edited by Prinse - Sanctuary on

Comments

  • X_Archer_X - Dreamweaver
    X_Archer_X - Dreamweaver Posts: 25 Arc User
    edited February 2010
    Ever tried to reinstall the Client?
    Maybe something has been going wrong during the install or patching???
    But i don't think that Asian-Language pack has to do with this actually... :/

    Be more specific by making screenshots for example, it's easier to explain something. b:cute
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited February 2010
    I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device, Drivers, and DirectX Features boxes:
    DxDiagRequest.JPG

    Thanks!
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Prinse - Sanctuary
    Prinse - Sanctuary Posts: 6 Arc User
    edited February 2010
    A screenshot of the start screen...

    errorscreenshot.jpg

    -

    I'm not sure whether this is the model number or not...
    Its a Windows XP
    the monitor is Samsung - SyncMaster 213T (I dont think this helps anyway...)

    Thats what it says on the bottom of the computer b:surrender

    And heres a screenshot for the other...

    computerscreenshot.jpg


    Even with the new game version, it still won't work. D:
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited February 2010
    Game files are corrupted, please run Verify on the game launcher screen.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Prinse - Sanctuary
    Prinse - Sanctuary Posts: 6 Arc User
    edited February 2010
    b:sad is that the reason?

    Before, the game said itself 'file corrupted', so I verified. And after I verified, this gibberish popup shows up...

    Is it for sure that the game will work after verifying? Or will downloading the client again work also? (<-- its faster)
  • Tiageos - Sanctuary
    Tiageos - Sanctuary Posts: 266 Arc User
    edited February 2010
    darthpanda16 wrote: »
    Game files are corrupted, please run Verify on the game launcher screen.

    Nope, I completely uninstalled, re-installed and verified before, after, and after patches.

    I did however get a good answer in THIS THREAD. b:victory

    gonna figure out why that is happening and give it a whirl.
This discussion has been closed.

Categories