HELP! I forgot password for Gold trading. I asked for a reset but...

Posts: 84 Arc User
edited February 2010 in General Discussion
Hello I need serious help, please... x.x
I made this account a while ago and at the auction house, I set a gold trading password. However, I forgot to write it down and I quitted the game. I recently came back and don't remember the password. I did contact costumer service, verified that the account is mine (they asked a lot of stuff like secret question, etc). BUT now I got this e-mail:
Thank you for contacting us about the bank/auctioneer/gear password reset. We are not able to perform your request at this moment. However, we will contact you once the feature becomes available. If you have any additional questions or concerns, please contact us again. We apologize for the delay and we appreciate your continued support!

What do they mean they can't reset because it's not available? :S It's really not available? Then why can I check the gold trading thing? What's exactly not available? I tried to guess the password (it must be a pin I use on several sites) but nothing works... x.x What should I do now? b:sad
Active player since January 2010.
Post edited by akibera on

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Comments

  • Posts: 418 Arc User
    edited February 2010
    inb4lock

    personal correspondence isnt supposed to be posted on the forum b:surrender
    I have officially "won the game"... Actually, I decided it was time to leave.
    Joined sometime in March of 2009 - right after Dreamweaver opening.
    Retired on March 16, 2010... 1 year later...
  • Posts: 1,073 Arc User
    edited February 2010
    Well, it Customer Service can't help you, then it sounds like you're b:fatb out of luck.
  • Posts: 418 Arc User
    edited February 2010
    Well, it Customer Service can't help you, then it sounds like you're b:fatb out of luck.

    ^ this .
    I have officially "won the game"... Actually, I decided it was time to leave.
    Joined sometime in March of 2009 - right after Dreamweaver opening.
    Retired on March 16, 2010... 1 year later...
  • Posts: 84 Arc User
    edited February 2010
    But why? Why can't they reset it? I don't understand... Can a GM or someone reset it or send it to my e-mail address? I really need to buy gold :S I don't wnat to make a new account.
    Active player since January 2010.
  • Posts: 84 Arc User
    edited February 2010
    Can anyone post in a kind and helpful way and tell me what should I do? Should I stat a new account? Or contact them again? Or can I request to move my characters to a new account because this password thing doesn't work? Or will it ever get fixed? I really want to buy and sell gold not only now but in the future =/
    Active player since January 2010.
  • Posts: 2,802 Arc User
    edited February 2010
    >.> troll how many issues do you have a day i mean seriously i see many crappy posts by you anyways just make a new account the letter said they cant fix it so what do you think us forum goers can do?
    [SIGPIC][/SIGPIC]
    ty Nowitsawn

    Everything has its beginnings, but it doesn't start at one. It starts long before that... The world is born From zero. The moment zero becomes one is the moment the world springs to life. One becomes 2. 2 becomes 10. 10 becomes 100. taking it all back to one solves nothing. so long as zero remains... One.. Will eventually grow to 100 again.
  • Posts: 84 Arc User
    edited February 2010
    What do you mean by crappy posts? If I need help, I must ask, right? My English is not good, that is my only problem. You shouldn't be rude, I am just asking for help. I didn't know asking for help is a problem.
    Active player since January 2010.
  • Posts: 418 Arc User
    edited February 2010
    it wont be changed, nothing is going to be done about it

    /story


    make a new account, and move on
    I have officially "won the game"... Actually, I decided it was time to leave.
    Joined sometime in March of 2009 - right after Dreamweaver opening.
    Retired on March 16, 2010... 1 year later...
  • Posts: 84 Arc User
    edited February 2010
    But i don't want to lose my characters and stuff. I've been working on them since January... My characters are middle lvls already... Is there a way to move them to a new account? Also, I recently donated and still have 15 gold on this account (only spent 5), I don't want to lose it =/ It would be like throwing money out the window and I am not that rich. I am happy if I am allowed to buy gold once in a few months.
    Active player since January 2010.
  • Posts: 3,220 Arc User
    edited February 2010
    akibera wrote: »
    But i don't want to lose my characters and stuff. I've been working on them since January... My characters are middle lvls already... Is there a way to move them to a new account? Also, I recently donated and still have 15 gold on this account (only spent 5), I don't want to lose it =/

    Creating a second account to use to buy/sell gold doesn't mean you will lose your primary account. It just means you have to go an extra step or two to acquire things in game that you want. It is fairly easy if you have two computers in your home, not as easy if you have only one (then you generally have to mail stuff to yourself).

    ~Saitada
  • Posts: 0 Arc User
    edited February 2010
    I guess the only thing you can do is wait until it becomes available.

    Maybe you can also ask them if they have any idea on when it might become available so at least you are not left hanging

    I dont understand why there are unable to just reset your password too though
    goodluck.
    [SIGPIC][/SIGPIC]
  • Posts: 84 Arc User
    edited February 2010
    But I already have some gold on this account x.x I'm not allowed to buy a lot.
    Anyways, I replied that mail and asked for more help. I hope they can do something because I am very sad right now... Thanks for the help anyways.
    Active player since January 2010.
  • Posts: 3,220 Arc User
    edited February 2010
    akibera wrote: »
    But I already have some gold on this account x.x I'm not allowed to buy a lot.
    Anyways, I replied that mail and asked for more help. I hope they can do something because I am very sad right now... Thanks for the help anyways.

    If the gold is in the AH then you are basically screwed until they can reset the password, or until you try every possible combination you can remember and find the password yourself. If on the other hand the gold is NOT in the AH, but in the Cash Shop, I don't believe the AH password effects the CS buy/sell ability.

    You were not really clear where exactly your gold is, so just in case, I tried to cover both possibilities.

    ~S
  • Posts: 84 Arc User
    edited February 2010
    The gold is not in the AH, it's just on my account. I got 20 gold a few days ago and bought a wig. Now I want to buy Seraphic mist for my archer, but it is 25 dollars and wanted to get the remaining gold with coins because I am not allowed to spend more, but I can't access the gold trading thing because of this password problem.

    I am sure my password is one of the 3 pin codes I use all the time, but they still don't work, so my account might be totally glitched or don't know x.x I also have a notebook and at the PWI section, I have all passwords, safe code and here's a PIN under the info with no title. It might be the gold trade password but it simply doesn't work =/
    Active player since January 2010.

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