Tech issues on client

halfblooddjinn
halfblooddjinn Posts: 13 Arc User
edited February 2010 in Support Desk
Ok i updated my drivers uninstalled and reinstalled the game and i am now getting an error message in a weird code not another language but in a code anyone have any ideas i installed the language packs for xp audio driver installed please can someone help me out?
Post edited by halfblooddjinn on

Comments

  • Jekk - Sanctuary
    Jekk - Sanctuary Posts: 71 Arc User
    edited February 2010
    Screenshot?
  • halfblooddjinn
    halfblooddjinn Posts: 13 Arc User
    edited February 2010
    HELP.jpg
  • Jekk - Sanctuary
    Jekk - Sanctuary Posts: 71 Arc User
    edited February 2010
    that's not a different language...that looks like random characters from a character map...I got no clue what that's even supposed to represent. You're going to need an actual technicians help with this one.
  • halfblooddjinn
    halfblooddjinn Posts: 13 Arc User
    edited February 2010
    come on someone has to know the answer i need to play lmao it is 2x exp spirit and drops lol
  • Jekk - Sanctuary
    Jekk - Sanctuary Posts: 71 Arc User
    edited February 2010
    GMs either can't or just don't want to help with tech problems. Most of the replies I've seen were from players with the very few added comments from GMs...they are going to ask for a dxdiag and a hackthis file. Your best bet is to submit a ticket man. That's all unless someone is just that dang good and can decode that message for you.
  • halfblooddjinn
    halfblooddjinn Posts: 13 Arc User
    edited February 2010
    i already submitted a ticketand im getting no reply im about to get p1ssed i have put most of my money into this game and for it to mess up i dont think so
  • Jekk - Sanctuary
    Jekk - Sanctuary Posts: 71 Arc User
    edited February 2010
    It can take up to a week for a reply. Most of the time around 3 days.
  • halfblooddjinn
    halfblooddjinn Posts: 13 Arc User
    edited February 2010
    well there went my 2x exp
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited February 2010
    I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device, Drivers, and DirectX Features boxes:
    DxDiagRequest.JPG

    Thanks!
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • halfblooddjinn
    halfblooddjinn Posts: 13 Arc User
    edited February 2010
    acer aspire one model#zg5

    notmuchhelp.jpg

    Does not ahow much information but i hope it helps
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited February 2010
    Well it tells me what your problem is, which is that you don't have any video drivers installed. Please contact your system's manufacturer about obtaining them.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
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