For those who crashed after patch version 273

qin9
qin9 Posts: 3 Arc User
edited February 2010 in Support Desk
In my other computer, the game crashed like most of people posted here, 1 squad buff, instant death, or stand there for few seconds after log in, instant death again.

After seeing Saitada's reply in one of the thread:
Saitada - Sanctuary wrote: »
Ok I found out what my problem was and corrected it.

I have an on-board sound card that recently got fried, I disabled it until my new sound card gets here from Tigerdirect. When I re-enabled my on board sound card, I stopped crashing. I didn't have this problem with the sound card disabled causing the client to crash prior to this patch.

Soundcard is a C-Media CM6501 with current drivers.

~Saitada

I installed the driver for my onboard sound card (Realtek ALC655 CODEC), and now I tried squad buff and BOOM, no death. It may has something do with your sound card, I making this thread so everyone can see and look into it, otherwise not everyone sees Saitada's reply. Big thanks to Saitada! b:victory
Post edited by qin9 on

Comments

  • Jekk - Sanctuary
    Jekk - Sanctuary Posts: 71 Arc User
    edited February 2010
    My sound card was enabled and I disabled it...now I stay connected but as soon as I caste a spell my client crashes.

    Oh and WHERE ARE THE GMS???? The players are figuring this out all by themselves...
  • AineGoddess - Lost City
    AineGoddess - Lost City Posts: 22 Arc User
    edited February 2010
    i had this problem after the patch too. i disbled the sound card, updated, enabled...nothing. what did work for me was updating the graphics card thing. hopes this helps. good luck <3
    [SIGPIC][/SIGPIC]
  • Pinkiny - Raging Tide
    Pinkiny - Raging Tide Posts: 35 Arc User
    edited February 2010
    Tryed new audio and gfx drivers. Didnt help, still the same Problem on one of my machines since the update.

    PWI please fix that.. i'm pretty certain the Problem aint my PC.
    It worked nice and smooth till the last update :(
  • Skela - Harshlands
    Skela - Harshlands Posts: 1 Arc User
    edited February 2010
    I want to discribe what works for me to help at least some one with the same problem (dc when using skill).

    I play the game on a machine with ubuntu linux using wine. After reading some threads here i checked my audio settings. There was no audio driver selected in wine so i tried to enable pulse audio driver, log in and it worked fine. DCs where gone.

    My girlfriend plays on a Vista Home Premium machine with a Realtek HD soundcard and there was the same problem. So i tried to reinstall driver for soundcard and directx but it does not work. The dxdiag tool sayed that no soundcard is evaible. So i tried to insert a headphone to soundcard and the driver says jack pluged in after this the client crashed no more.

    Hope it helps someone and im sorry for my bad english.
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited February 2010
    Pinkiny - Raging Tide wrote: »
    Tryed new audio and gfx drivers. Didnt help, still the same Problem on one of my machines since the update.

    PWI please fix that.. i'm pretty certain the Problem aint my PC.
    It worked nice and smooth till the last update :(
    Send a ticket to tech support. Please include a dxdiag log and describe your problem in as much detail as possible.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Pinkiny - Raging Tide
    Pinkiny - Raging Tide Posts: 35 Arc User
    edited February 2010
    Skela - Harshlands wrote: »
    My girlfriend plays on a Vista Home Premium machine with a Realtek HD soundcard and there was the same problem. So i tried to reinstall driver for soundcard and directx but it does not work. The dxdiag tool sayed that no soundcard is evaible. So i tried to insert a headphone to soundcard and the driver says jack pluged in after this the client crashed no more.

    Hope it helps someone and im sorry for my bad english.


    YOU SIR are a winrar.
    I can't believe it but plugging in my headphones DID WORK.

    I alread figured id had to do with the Sounds, but drivers and all worked fine.

    On that certain PC i dont got anything connected to the Realtek HD Soundcard.
    Apparently when you don't connect something to the outputs of that Soundcard, it doesnt show up as a Soundcard for DirectX and games.
    Now i'm about to make me a dummy jack so i can use the headphones again on my main PC.

    Thank you so much.
    You won a free 1 month supply of cookies b:pleased

    Uh btw the Soundcard i got is a Realtek ALC-888, if that helps anybody :)
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited February 2010
    Please see our new stickie: http://pwi-forum.perfectworld.com/showthread.php?t=610962
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • GodsCaster - Heavens Tear
    GodsCaster - Heavens Tear Posts: 86 Arc User
    edited February 2010
    What would you define " crashing " as ?

    I press a button, and it takes a long time to do the action, is that crashing? o.o

    Because ive updated the soundcard to one called RTKVHDA.sys? version: 6.00.0001.5555(English)
    Date: 24/01/2008 but i dont know if thats the most up to date one. ._. would a soundcard make me have delayed actions for like 30 seconds?...
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited February 2010
    No, that is called game lag, or network latency.

    You can send us a ticket to Tech Support here: http://support.perfectworld.com/ticketing
    after reading this: http://pwi-forum.perfectworld.com/showpost.php?p=2005612&postcount=33

    We'll take a look at your system and see what is going on hopefully, ok? b:pleased
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • GodsCaster - Heavens Tear
    GodsCaster - Heavens Tear Posts: 86 Arc User
    edited February 2010
    I've already given you details of all of that on the other post.
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