Problem with phone payment

CyanideX - Lost City
CyanideX - Lost City Posts: 77 Arc User
edited February 2010 in Cash Shop Huddle
Well i was buying zen through phone credit, and its stuck half way through the process, its charged my phone but i havent got the zen from it yet b:angry

Its been stuck for like 10 mins b:angryb:angry
Post edited by CyanideX - Lost City on

Comments

  • CyanideX - Lost City
    CyanideX - Lost City Posts: 77 Arc User
    edited January 2010
    It still hasnt been approved can i have help from a GM please >_>

    FAIL!

    Steals my money and doesnt give me zen >_>
  • CyanideX - Lost City
    CyanideX - Lost City Posts: 77 Arc User
    edited January 2010
    ehh paying customer still has a problem with payments and still doesnt have any help >_>
  • Evict - Heavens Tear
    Evict - Heavens Tear Posts: 2,301 Arc User
    edited January 2010
    Firstly, what country are you in?
    Has the site already texted you going "Reply PAY to ####"?
    [SIGPIC][/SIGPIC]
    Dysk is my tasty chimichanga. <3
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited January 2010
    CyanideX - Lost City wrote: »
    Well i was buying zen through phone credit, and its stuck half way through the process, its charged my phone but i havent got the zen from it yet b:angry

    Its been stuck for like 10 mins b:angryb:angry

    10 minutes is not long enough to warrant help from the GM staff since the average clear time is 15 minutes to 24 hours. Please don't hold that against us ;).

    Your problem was actually that you did not yet transfer your ZEN from the wallet to a server. We see that you have now found that option and did transfer over your purchases. In the future, you should contact us by email first because most billing issues are not handled on the forums especially with account specific problems and questions such as yours (and even more especially when you post during our off hours). Please let us know if you need anything further.
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • CyanideX - Lost City
    CyanideX - Lost City Posts: 77 Arc User
    edited January 2010
    No i knew how to transfer it, ive bought gold before i knwo how to do it.

    When i go to pay with mobile phone, it has a selection there that says resume, and when i click it, it tries to resume but doesnt do anything. It still stuck on that......

    EDIT:

    And i have replied "pay" and got both messages saying it has been successful on my phone, but its still not saying it on the site...
  • CinderFire - Heavens Tear
    CinderFire - Heavens Tear Posts: 2 Arc User
    edited February 2010
    Hi,
    i have the same kind of problem but i get all the way to the screen where it says FAILURE b:angry
    i've done everything right (they text me, i text pay back, i have credit, i think i live in a reachable country, Australia for the exchange to work and the bar loads but then...FAIL!!! b:sad
    I've sent a email but...b:cry why wont it work b:surrender
    i need an answer to im just sick of it not working its the only pay method i can use...
    if anyone has an answer plzzz help me out

    thanks

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