Patcher freezes my computer.

Heowolf - Heavens Tear
Heowolf - Heavens Tear Posts: 20 Arc User
edited December 2009 in Support Desk
Okay so here's the deal. I run the patcher, it works fine and all (it's fully updated as well.) The only problem I get is when I click the "Start" button to play the game. My firewall says something along the lines of this.

"Audiodg.exe
-has executed
Werfaultsecure.exe"

Then my computer freezes. It's not my firewall or my anti-virus software doing this. I have gotten the game to work earlier today after I updated. I've tried closing the anti-virus and firewall and running the game and it still freezes.

My anti-virus and firewall programs are Avast! Anti-virus and COMODO Firewall.

System Information
Time of this report: 12/21/2009, 00:10:44
Machine name: ROBERT-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer INC.
System Model: G72GX
BIOS: BIOS Date: 09/02/09 17:13:46 Ver: 08.00.14
Processor: Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz (2 CPUs), ~2.5GHz
Memory: 6144MB RAM
Available OS Memory: 6144MB RAM
Page File: 2303MB used, 9980MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode
Display Devices
Card name: NVIDIA GeForce GTX 260M
Manufacturer: NVIDIA
Chip type: GeForce GTX 260M
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0618&SUBSYS_202B1043&REV_A2
Display Memory: 3823 MB
Dedicated Memory: 1007 MB
Shared Memory: 2815 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD01DD
Native Mode: 1600 x 900(p) (60.080Hz)
Output Type: Internal
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.15.0011.8619 (English)
Driver Version: 8.15.11.8619
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 6/10/2009 18:08:59, 9470976 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-4558-11CF-5852-200002C2C535}
Vendor ID: 0x10DE
Device ID: 0x0618
SubSys ID: 0x202B1043
Revision ID: 0x00A2
Driver Strong Name: oem5.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section006:8.15.11.8619:pci\ven_10de&dev_0618&subsys_202b1043
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

Will provide more info if needed, thanks!
Post edited by Heowolf - Heavens Tear on

Comments

  • SunCleric - Harshlands
    SunCleric - Harshlands Posts: 26 Arc User
    edited December 2009
    You probably should've posted your internet speed. That's also important. Can help if you post that.
  • Heowolf - Heavens Tear
    Heowolf - Heavens Tear Posts: 20 Arc User
    edited December 2009
    Cable internet

    ISP:Bright House (Road Runner)

    Download Speed: 15638 kbps (1954.8 KB/sec transfer rate)
    Upload Speed: 1799 kbps (224.9 KB/sec transfer rate)
    Monday, December 21, 2009 12:34:21 AM

    according to http://www.bandwidthplace.com/

    I am trying to troubleshoot the problem myself as well. Will post a reply if I figure it out on my own.

    Update: I was running in compatibility mode for Windows XP service pack 3. I changed it to Windows 7 and ran as administer whcih enabled the Element client to window to appear then instantly freeze before anything was able to appear.

    Update v2: I disabled run as administer and it loaded. I am still fearful this will happen again though, it did before the update and I did the same method and nothing happened. Any insight with this problem is STILL greatly appreciated. As I am unsure of why it was able to work previously and not now. Thank you.
  • Heowolf - Heavens Tear
    Heowolf - Heavens Tear Posts: 20 Arc User
    edited December 2009
    Problem is happening again, will try some troubleshooting and post updates but help is needed. Thanks.

    Update: Still freezing after about 10 tries. Reinstalling. Will update the effect once complete.

    Update V2: Reinstall didn't do anything it's still freezing.. Help?
  • Heowolf - Heavens Tear
    Heowolf - Heavens Tear Posts: 20 Arc User
    edited December 2009
    Any GMs care to shed some light on this for me? Or am I stuck here trouble shooting this by myself and pulling my hair out..

    Update: It seems that the problem as actually gotten worse. Every time the patcher is loaded for over 20 seconds (wether trying to update or just sitting idle) the computer freezes now, I have tried reinstalling in multiple locations and every compatibility mode. I don't think there is anything else left I can do. And yes I've verified the files multiple times to make sure they aren't in fault.

    Update V2: Running the patcher in safe mode causes it to not freeze and update properly. Will not launch the game however. I tried the other MMOs I have installed on the computer and they work perfectly.
  • Heowolf - Heavens Tear
    Heowolf - Heavens Tear Posts: 20 Arc User
    edited December 2009
    Still no help? I've submitted a ticket as well. I really wanna get back to this game guys! Is it me or is it just weird that no one has posted anything helpful? My Computer has frozen almost 50 times trying to get this to work! The problem is only getting worse. I think it has something to do with connecting to the actual server now. I have no idea why this would be an issue though, it worked a few days ago. Again I can fully connect and update in safe mode. However it won't start the element client in safe mode. It give a weird error message in a language that shouldn't be understandable by anyone. Thanks for the help if there is any.
  • DrazoThePsy - Dreamweaver
    DrazoThePsy - Dreamweaver Posts: 1,167 Arc User
    edited December 2009
    It can take up to 3 - 7 days for your ticket to be processed.
    [SIGPIC][/SIGPIC]
  • Heowolf - Heavens Tear
    Heowolf - Heavens Tear Posts: 20 Arc User
    edited December 2009
    I know, I was just stating that there was a ticket sent. I'm still looking for a solution myself and asking for help on the forum.
  • Shamori - Heavens Tear
    Shamori - Heavens Tear Posts: 22 Arc User
    edited December 2009
    Well it seems I am having that same problem that you are having and from the looks of it, about the same computer. But ya, I am not able to figure out why I go to other sites and everything is peachy and PW is all messed up.
    DPS Moderator
  • Heowolf - Heavens Tear
    Heowolf - Heavens Tear Posts: 20 Arc User
    edited December 2009
    Here is the error i get in safe mode.

    safemodeerror.jpg
  • Heowolf - Heavens Tear
    Heowolf - Heavens Tear Posts: 20 Arc User
    edited December 2009
    Yeah i'm still lost. ALL my drivers and firmware is up to date. I don't see a problem on how it's connecting. It seems hit or miss with how sporadic the element client has become.
  • Heowolf - Heavens Tear
    Heowolf - Heavens Tear Posts: 20 Arc User
    edited December 2009
    The problem still exists guys. Sometimes the patcher connect sometimes it doesnt. Almost every time I try to interact with the actual game clent the computer freezes.
This discussion has been closed.

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