Element Client keeps crashing...

X_Archer_X - Dreamweaver
X_Archer_X - Dreamweaver Posts: 25 Arc User
edited December 2009 in Support Desk
Hello,

I have a question about the Element Client application, which keeps crashing here...
I had this issue on Win XP Prof/Vista Home Premium/Windows 7 Professional.
The crash happend on everyone first Element Client application startup which auto-shutsdown every minute.
It starting to annoy me, during questing or during a chat.
I don't know if others has the same issue like i have?
No crash reports through, just a auto-shutdown.
I wonder if the PWI staff is able fix this?
I do remember i got several Error reports in Win Vista/7, but atm i am running Dualboot Ubuntu Linux/XP, so i am running the application under Windows XP Professional. (SP3)
weirdest thing of all, i haven't encounter this issue on my notebook yet...
May be issue Windows Update or one of the client updates???
Post edited by X_Archer_X - Dreamweaver on

Comments

  • Foxx - Heavens Tear
    Foxx - Heavens Tear Posts: 464 Arc User
    edited December 2009
    The client has been pretty flakey since about 3 months ago, particularly if you alt tab from full screen.
    Im hoping that these problems will go away with the new expansion, but not really expecting it.

    I get unexplained crashes on all my machines and so do most of my guild.
  • Echelon - Heavens Tear
    Echelon - Heavens Tear Posts: 119 Arc User
    edited December 2009
    Foxx - Heavens Tear wrote: »
    The client has been pretty flakey since about 3 months ago, particularly if you alt tab from full screen.
    Im hoping that these problems will go away with the new expansion, but not really expecting it.

    I get unexplained crashes on all my machines and so do most of my guild.

    Yeah same here, practically everyone I know has had crashing problems. It totally sucks...
    [SIGPIC][/SIGPIC]
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2009
    Try this: http://pwi-forum.perfectworld.com/showpost.php?p=5734581&postcount=46
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • X_Archer_X - Dreamweaver
    X_Archer_X - Dreamweaver Posts: 25 Arc User
    edited December 2009
    So the problem is caused by the game graphics settings?
    I am playing it on Medium Graphics, with 15 - 45 FPS.
    So it is kinda playable for me, since i experienced nothing else than lagging issues with this useless Pentium Dual Core system >_>
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2009
    I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • X_Archer_X - Dreamweaver
    X_Archer_X - Dreamweaver Posts: 25 Arc User
    edited December 2009
    dxdiagz.png
    Graphics Card : MSi NX8400GS
    dxdiag1.png
    RAM: 3 GB RAM
    OS: Windows XP Professional SP3 (32-bit)
    CPU: Intel(R) Pentium(R) Dual CPU E2220 @ 2.40GHz (2 CPUs), ~2.4GHz
    My system is made @ a computershop, all i know is that my motherboard is from Foxconn.
    Foxconn P4M9007MB-8RS2H
  • X_Archer_X - Dreamweaver
    X_Archer_X - Dreamweaver Posts: 25 Arc User
    edited December 2009
    no more replies after 4 days???
  • X_Archer_X - Dreamweaver
    X_Archer_X - Dreamweaver Posts: 25 Arc User
    edited December 2009
    oops, wrong page reply...

    (Delete please)
  • coomcoom
    coomcoom Posts: 1 Arc User
    edited December 2009
    I've had the same issue only my element client started to crash after the new expansion last week. Maybe maintenence will do something about it tomorrow. Another thing that I've had a problem with was a flashing black screen that would only occur on my Tideborn character. It's really annoying and makes gameplay pretty much impossible. But if anyone has any tips feel free to let me know. I'd appreciate it. :)
  • MagicHamsta - Lost City
    MagicHamsta - Lost City Posts: 10,466 Arc User
    edited December 2009
    er...
    me has a suggestion you might not like it but me am pretty sure it will work....
    don't play tideborn then.
    b:chuckle
    darthpanda16: Firefox crashed on me. Aryannamage: I don't think I am a GM that would be new.
    Hawk:Do this. closing thread
    frankieraye: I'll see if we can replace the woman with a stick figure and the tiger fangs with marshmallows.//Issues like these need to get escalated quickly to minimize the damage.
    Kantorek: Yeah.. you should try it. It's awesome.
    Sihndra: Nope- not currently possible under any circumstances. Sorry.
    LokisDottir: I mean...not haunting the forums, nope nope..
    Konariraiden: You don't know what you are up against. You will lose.
    Waiting for...Hamster Packs!
    58% chance to get tokens
    41% chance to get an all class pet hamster....but they has already been freed by the magic hamster.
    1% chance to get ban hamstered with the message "Hamsters United!"
    [SIGPIC][/SIGPIC]
  • X_Archer_X - Dreamweaver
    X_Archer_X - Dreamweaver Posts: 25 Arc User
    edited December 2009
    I think it's a patch issue...
    May give it a try by reinstalling the game + Your question was kinda off-topic about my posted issue ;) (Not that i would mind it... but GM's or Moderators may does)
This discussion has been closed.

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