Flashing Screen= Unable to play

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Carrica - Heavens Tear
Carrica - Heavens Tear Posts: 20 Arc User
edited December 2009 in Support Desk
Im not sure if theres a thread for this yet and im to lazy to look so apologies.. b:surrender But i just tried playing the tideborn and my screen flashes black and keeps flashing and i cant play. why is it doing this??? how do i fix it??? and if you say 3+ days ill scream.....b:angry I want to play so bad!!!b:sad

EDIT: Please people i have limited computer time lol.
Post edited by Carrica - Heavens Tear on
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  • RamsteinBabe - Sanctuary
    RamsteinBabe - Sanctuary Posts: 6 Arc User
    edited December 2009
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    I'm having this problem too :(
    I can click and hear myself walking but can't see anything due to the black flashes. I get a brief view of the game but only for a second.
    [SIGPIC][/SIGPIC]That which does not kill us, makes us stronger.
  • Carrica - Heavens Tear
    Carrica - Heavens Tear Posts: 20 Arc User
    edited December 2009
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    ya it sucks bad and i wanted to play my Psychic or my Sin....
  • chanim
    chanim Posts: 2 Arc User
    edited December 2009
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    My game was doing the same exact thing and the only thing that stopped the blinking was repositioning my camera. It still blinks in some spots but I just move my camera around and it stops. I hope this helps.
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited December 2009
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    Try lowering your graphics settings and see if that helps.

    Also moving this to Tech Support.
    [SIGPIC][/SIGPIC]
  • Klavier - Lost City
    Klavier - Lost City Posts: 2 Arc User
    edited December 2009
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    quit widescreen mode and use crl+f9 in tideborn zone
  • Carrica - Heavens Tear
    Carrica - Heavens Tear Posts: 20 Arc User
    edited December 2009
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    Try lowering your graphics settings and see if that helps.

    Also moving this to Tech Support.
    i have all of them down and it wont fix =/
  • $ourDiesel - Harshlands
    $ourDiesel - Harshlands Posts: 7 Arc User
    edited December 2009
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    quit widescreen mode and use crl+f9 in tideborn zone

    that seems like it will work. i posted the same thread and i figured out how to fix it. If Klaviers method doesnt work look on my thread via Black Screen
  • Carrica - Heavens Tear
    Carrica - Heavens Tear Posts: 20 Arc User
    edited December 2009
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    it didnt work =/
  • Chobsi - Heavens Tear
    Chobsi - Heavens Tear Posts: 540 Arc User
    edited December 2009
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    Switching to window mode fixed everything for me.
    [SIGPIC][/SIGPIC]
    "Chobsi the only thing your good at is making your character look good, otherwise your fail"
    "Did that 95 BM just kill himself to your Herc? Mmm..Yep"
    "Oh that thing I thought was a statue, it 1 shot me, switch to your cleric please"
    "So that Hercules guy from the disney movie really aged well.."
    ~Chobsi b:cute
  • Carrica - Heavens Tear
    Carrica - Heavens Tear Posts: 20 Arc User
    edited December 2009
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    Switching to window mode fixed everything for me.
    Ya now it just crashes totally... =( lame-sauce.
  • Zhou_Yu - Heavens Tear
    Zhou_Yu - Heavens Tear Posts: 45 Arc User
    edited December 2009
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    I have found every time I turn my camera toward the portal (going to the main city) in the starting area, the black flashing screen occurs. All graphics are at min. settings; including Quality, Effects, and Distances. I've found going into first-person pov and looking down helps a little but if I get too close, the flash occurs again.

    This even occurs when in the air on my flyer and going by the village if my camera is in the direction of the portal.

    Heck, currently I'm crashing every 4 out of 5 times I try to change my screen over to window also.

    Loving the expansion so far but these glitches are infuriating. Lag is easy to deal with but crashes and graphics blacking out are just a bit much. b:cryb:surrender
  • Enea - Harshlands
    Enea - Harshlands Posts: 1 Arc User
    edited December 2009
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    I've done all you guys suggested to do. It doesn't make a difference.
    But the camera angle HAS helped.

    Unfortunately, I have to keep it in aerial view and at a medium distance. Which is stupid, because I can't see where I'm going.

    Seriously, this isn't cool.
  • akibera
    akibera Posts: 84 Arc User
    edited December 2009
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    It won't stop flashing, no matter what I do. Plus, when it's flashing, I can't even move the camera. I've been trying since wednesday. This game is so unenjoyable now... They should have waited more with this expansion, work on it more, instead of rushing and release this thing full of bugs... This is getting ridiculous, I can't play for 3 days now. Plus, yesterday my sister got epilepsy because of flashing screen. Epic fail. We'll go play other MMOs.
    Active player since January 2010.
  • Eaglesw - Lost City
    Eaglesw - Lost City Posts: 34 Arc User
    edited December 2009
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    Lowering the graphics it doesn't work.
    People haveing windows vista and windows 7 seems to have this problem the ones useing XP everything works smooth and some users with vista & 7 with Nvidia cards they don't have any problem.
    I have Windows 7 and ATI card and I have this freakin problem really annoying.
    You will never fly alone!
  • Carrica - Heavens Tear
    Carrica - Heavens Tear Posts: 20 Arc User
    edited December 2009
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    Ya and same here with that portal thing. its very frustrating >.<
  • Dhboy - Dreamweaver
    Dhboy - Dreamweaver Posts: 52 Arc User
    edited December 2009
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    Been like this since the expansion came out, GM's not doing anything about it, disapointed alot.
    [SIGPIC][/SIGPIC]

    Death smiles at us all.
    All a man can do is smile back.
  • Hether - Harshlands
    Hether - Harshlands Posts: 1 Arc User
    edited December 2009
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    That happend to me and all you have to do is put the game on its lowest graphics settings
  • hoopty
    hoopty Posts: 0 Arc User
    edited December 2009
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    I to have the same problem..I am running window Vista 32 with Internet Explorer 8..Wasnt like this until i download the patch..I guess i dont feel so bad since others are having the same problem as me..b:chuckle

    And no i wont lower my graphic or anything else..They were all on high settings before the patch and had no problems..Really i am not that desperate to play..I will wait for a fix..
  • chamel
    chamel Posts: 2 Arc User
    edited December 2009
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    I also having trouble with random flashing and the blacking out. There is no trouble with logging in and playing the other characters. I don't see any one with this problem completely fixed with all the advice given. Also often with Windows in all they do it doesn't work one bit. At least from all the threads I have seen. I rather not frustrate myself over a game.b:surrender
  • Highestelf - Heavens Tear
    Highestelf - Heavens Tear Posts: 177 Arc User
    edited December 2009
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    So far only 1 person offered any meaningful information that could be of help resolving this issue.
    They stated that Widows vista + ATI graphics was involved.
    Question: Is it onboard ATI graphics? OR is it an add on graphics card?
    Question: How much system memory do you have?(NOT hard drive size lmao)
    Question: Has a local geek "tweaked" your pc? (question has obvious meaning after reading this post completely)
    Question: Do you have a CRT monitor? OR is it LCD?

    If you told a mechanic over the phone "My car won't roll!" I assure you he'd laugh you to point you hang up on him, then you'd tell everyone else what an **** the mechanic is!

    If you want a problem resolved, you really need to provide as much information as possible.

    My wife has an eMachine PC with Windows Vista + ATI on board graphics.
    (on board = GPU built into Motherboard as opposed to PCI add on card)
    I have a homemade PC with Windows XP and ATI on board graphics.

    [THE "ONBOARD" graphics is a very important point to identify - as you will see Further down in this post]

    She and I were both able to play PWI without issue, prior to expansion!
    After the expansion/update My PC was still able to play the game without issue.

    My wife, on the other hand could not play the expansion character she created - due to the screen blinking on log in AND blacking out in game.

    She could, how ever, log in and play her original characters as usual, without issue.

    ABOUT ONBOARD GRAPHICS
    PCI graphics cards have a GPU(Graphic processor Unit) and it's own dedicated memory to Process your PC's graphics(what you see on your display monitor).
    Onboard graphics means that the GPU is built onto the Mainboard of your PC, and uses a memory management process called "Shared memory" to process the things displayed on your monitor.

    If your PC has 1 Gigabyte of system memory, a portion of that memory is dedicated solely for the onboard graphics. This poses 2 potential problems - 1 is that it decreases the amount of memory available for all PC functions, the 2nd is the limited amount of memory available to the PC graphics.

    Windows uses something called a swap file to provide "pretend" memory - to be used when your PC's physical memory capacity is exceeded. (Real memory is superfast and the pretend memory is much slower)

    As you might guess by my post here - I am not a PC noob. I habitually tweak my PC's for faster performance. Sometimes my tweaks come back and bite me in the **** - lmao!!

    One thing I do is manually set my swap file size, or no swap file at all.

    Manually setting the swap file size keeps windows from making an oversized bloated swap file which robs me of hard drive space(not an issue anymore with modern hard drive sizes).

    Using NO Swap file forces my pc to use max amount of real memory without accessing the slower "pretend" memory. (THIS OPTION can backfire because some programs are desigend to access a swap file whether it really needs it or not)

    My PC (winxp) has 6 gig of real memory so I use no swap file at all. I allow my onboard graphics to grab as much memory as it wants, on demand.

    My wifes PC (Vista) has 4 gig's real memory and I had the swap file turned off there also. This worked great - no problems running PW - UNTIL THE NEW EXPANSION.

    I just reset the Widows swap file to default windows settings for her PC, made sure the "Game" monitor settings were same as the PC monitor settings(1600x900 PC and 1600x900 Game).

    NOW, the problem isn't completely gone, BUT she can log into game and play the expansion longer before she encounters problems.

    The point here is that the problem seems to be related "solely" to individual PC's and how those PC's proces/manage the graphics associated with the new expansion.

    By providing your Harware specifics as best you can, knowledgeable people will be able to recognize commonalities between all those suffering - only then can a specific FIX be provided.

    BTW - These problems should be submitted thru TICKET process so the programers can isolate the problem and perhaps make improvements in game code. That is likely to be the ultimate resolution anyway.
  • Skilzman - Heavens Tear
    Skilzman - Heavens Tear Posts: 75 Arc User
    edited December 2009
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    This is realy not a hardware problem, i have the same problem in the Tideborn area.
    My computer is a Core I7 with a Ati 5970 graphics card. So lowering the settings would be ridiculous.
    It seems that the most people with this problem have Windows 7 and a Ati card but common the problem is at de developments side. I realy hope the confirm this so there will be a patch soon.
  • Highestelf - Heavens Tear
    Highestelf - Heavens Tear Posts: 177 Arc User
    edited December 2009
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    Despite gaining minor improvement as stated earlier - the problem still exists.

    The overwhelming theme seems to be Win7/Vista + ATI GPU

    Altering settings for PC and/or game seems to have spotty effects at best.

    This has to be associated to Game code and it's interaction with Win7/Vista and/or ATI GPU.

    Good news is they obviously are aware of the problem now and can/will create a patch to resolve the issue.

    Only real solution is patience - and a soon to be released patch.

    This is realy not a hardware problem, i have the same problem in the Tideborn area.
    My computer is a Core I7 with a Ati 5970 graphics card. So lowering the settings would be ridiculous.
    It seems that the most people with this problem have Windows 7 and a Ati card but common the problem is at de developments side. I realy hope the confirm this so there will be a patch soon.
  • darknites
    darknites Posts: 2 Arc User
    edited December 2009
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    I've tried Tideborn both on my main pc and on my crappy laptop now. Definately something to do with ATI graphics cards.

    Main box - Screen flashes on any graphics settings

    Win7 64bit, 4gb DDR3, ATI Radeon 4870x2, Intel Q9450

    Laptop - No screen flashing on any settings.

    Win Vista 32bit, 3gb DDR2, Nvidia 7300go, Intel Celeron Core2 Duo

    So yeah... that's what I've found out so far. Hope it can be resolved soon.
  • Zexics - Heavens Tear
    Zexics - Heavens Tear Posts: 4 Arc User
    edited December 2009
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    same problem... I've noticed if you use "WASD" To back out of the area, it stops... at least for me =/

    i dont have a graphix card... i have a chip set (yes i know, dont laugh) But i've played PWI on this computer (Full Detail) with No problems whatsoever

    I came back to PWI after a long absence... only to come back to THIS.
  • chelseacrafter
    chelseacrafter Posts: 0 Arc User
    edited December 2009
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    That happend to me and all you have to do is put the game on its lowest graphics settings

    Ummm read much? Several people have now said it doesn't fix it for them.

    Doesn't fix it for me either. Duh.
  • chelseacrafter
    chelseacrafter Posts: 0 Arc User
    edited December 2009
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    So far only 1 person offered any meaningful information that could be of help resolving this issue.
    They stated that Widows vista + ATI graphics was involved.
    Question: Is it onboard ATI graphics? OR is it an add on graphics card?
    Question: How much system memory do you have?(NOT hard drive size lmao)
    Question: Has a local geek "tweaked" your pc? (question has obvious meaning after reading this post completely)
    Question: Do you have a CRT monitor? OR is it LCD?

    If you told a mechanic over the phone "My car won't roll!" I assure you he'd laugh you to point you hang up on him, then you'd tell everyone else what an **** the mechanic is!

    If you want a problem resolved, you really need to provide as much information as possible.... (deleted the remainder of that wall of quoted text)

    ...(conclusion)
    BTW - These problems should be submitted thru TICKET process so the programers can isolate the problem and perhaps make improvements in game code. That is likely to be the ultimate resolution anyway.

    1. Wow if it's this complicated & so much work it would just be easier to find a more user friendly game to play.

    2. If PWI can't figure out where they went wrong after getting hundreds of tickets on the same issue, then sending thousands is going to magically solve the problem? I don't think so.

    Walls of text talking down to people & insinuating they should labor for many hours & take responsibility for something that isn't their fault is not helpful to any of us.
  • Zhou_Yu - Heavens Tear
    Zhou_Yu - Heavens Tear Posts: 45 Arc User
    edited December 2009
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    Okay, so far this has worked (mostly).

    When I'm in the Tideborn area; I'm running the game in window mode and when I have to pan the camera around so it's pointing toward the portal area, I put the camera above my character. Looking down and then go into first person view. It makes my wife laugh as I run around commenting "Nice shoes."; while doing this. b:laugh

    Still getting game crashes 3 out of 4 times that I switch to window mode though. I would think it's just me but my wife is having the same trouble on her laptop also. We warn each other when we're trying to switch, "Switching to window mode, get ready for me to go ninja." b:chuckle
  • Zhou_Yu - Heavens Tear
    Zhou_Yu - Heavens Tear Posts: 45 Arc User
    edited December 2009
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    To Highestelf:
    In all honesty, why in the world would you recommend something that you admit might cause conflict with other programs? As you put it, some programs are made to run using the swap feature. Turning off the swap feature would cause a conflict for those programs. Recommending a fix that may cause another problem is counter productive. The majority of the players don't use those kind of "tweaks".

    Secondly, PWI is meant to run WITHOUT making those kind of changes in your system. That means the problem is not on the user end.

    3) If your wife is still having those troubles on her computer, is it anywhere in the Tideborn area or only when the camera is pointing in a certain direction?

    I've found our problem occurs when either my wife and I point the camera in the direction of the Dragonfang village portal that goes to Raging Tide city. Even if we are a good distance away. If we point that camera at it or get to close to it, the flashing screen occurs; but only when we use full screen mode. Adjusting the graphic's setting lower did not help it any. Going to window mode has stopped the flashing. I've also notice a second area, just south of Nightfire. The Shark Tower area (can't remember it's exact name at the moment lol)
  • Liink - Dreamweaver
    Liink - Dreamweaver Posts: 7 Arc User
    edited December 2009
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    It can't be just because of the ATI graphics card. I'm having the exact same problem, and I have a Compaq Presario CQ50-139WM with a Mobile Intel Chipset Family graphics card. Even with my graphics turned all the way down, I have the same problem. So it can't be just the ATI card.
  • paulosousa
    paulosousa Posts: 0 Arc User
    edited December 2009
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    I had the same problem...
    Same story Windows7 + Ati Graphic Card.

    To solve, or at least to avoid it, i played in window mode.
    No flashing =) Everytime i need to go to the Tideborn starter village i go back to window mode and every thing works fine.

    Its not the best solution, but it works and its simple.
This discussion has been closed.