Weird error

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lensora
lensora Posts: 1 Arc User
edited December 2009 in Support Desk
when i click start, an error comes up in a weird type of language how do i fix it?
Post edited by lensora on

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  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited December 2009
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    I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg

    Thanks!
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Msmunholy - Lost City
    Msmunholy - Lost City Posts: 41 Arc User
    edited December 2009
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    i have the same problem. i sent ticket in with all the info. hope u guys can fix it
  • Lensora - Sanctuary
    Lensora - Sanctuary Posts: 6 Arc User
    edited December 2009
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    how do i post the info here?
    i cant print screen it onto here...
  • screwnickslol
    screwnickslol Posts: 0 Arc User
    edited December 2009
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    Lensora - Sanctuary wrote: »
    how do i post the info here?
    i cant print screen it onto here...

    1) print screen when error comes up

    2) ctrl+v in mspaint, then save as .jpg file type

    3) upload to tinypic or imageshack (tinypic link: LINK)

    4) copy/paste the direct link here, using the IMG bbcode

    image url
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited December 2009
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    OK, since you sent me your dxdiag via PM... Basically, you don't have any drivers installed. The link you need should be this one:
    http://support.acer-euro.com/drivers/notebook/as_3600.html

    Select "Chipset + VGA Driver ATI Ver.8.251" from the first dropdown menu, then install what it downloads.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • screwnickslol
    screwnickslol Posts: 0 Arc User
    edited December 2009
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    Surtr wrote: »
    OK, since you sent me your dxdiag via PM... Basically, you don't have any drivers installed. The link you need should be this one:
    http://support.acer-euro.com/drivers/notebook/as_3600.html

    Select "Chipset + VGA Driver ATI Ver.8.251" from the first dropdown menu, then install what it downloads.

    refer to red text...

    how is that even possible O_o;

    last i checked, drivers are what allows your hardware to function, without any drivers... the piece of hardware shouldnt even be usable, right?
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited December 2009
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    Drivers are pieces of software installed into Windows, so even if you don't have drivers installed for anything you will always be able to load Windows at the very least. Windows also has a set of (extremely) basic graphic drivers integrated into it.

    But yes, you're right. Without the drivers, the hardware won't function, which is precisely what's happening here.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Lensora - Sanctuary
    Lensora - Sanctuary Posts: 6 Arc User
    edited December 2009
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    etxjm9.jpg this is still happening
  • Lensora - Sanctuary
    Lensora - Sanctuary Posts: 6 Arc User
    edited December 2009
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    please help, i havent been playing the game for nearly a month now because of this, i really want to be able to play again -.-....and btw the site you gave me showed an image of a laptop not desktop.....
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2009
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    You can send us a ticket to Tech Support here: http://support.perfectworld.com/ticketing
    after reading this: http://pwi-forum.perfectworld.com/showpost.php?p=2005612&postcount=33

    We'll take a look at your system and see what is going on hopefully, ok? b:pleased
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
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