Virus detection after Rising Tide update

Maarok - Heavens Tear
Maarok - Heavens Tear Posts: 2 Arc User
edited January 2010 in Support Desk
Has anyone else had their virus software flag up a warning. I got the following -

File "C:\Program Files\Perfect World Entertainment\Perfect World International\element\ElementClient.exe" belongs to virus/spyware 'Mal/Behav-024'.

Sophos cleaned the file and now PW won't launch.


HELP !!!! b:cryb:cryb:cry
Post edited by Maarok - Heavens Tear on

Comments

  • Xeian - Dreamweaver
    Xeian - Dreamweaver Posts: 720 Arc User
    edited December 2009
    wow.. run "launcher" and see what happens? that really sucks
    [SIGPIC][/SIGPIC]
  • Maarok - Heavens Tear
    Maarok - Heavens Tear Posts: 2 Arc User
    edited December 2009
    Still no luck.

    Have downloaded the patch manually and tried running it but PW still won't launch.

    This thread keeps disappearing from the list and when it does appear most of the time i can't access it.
  • Xeian - Dreamweaver
    Xeian - Dreamweaver Posts: 720 Arc User
    edited December 2009
    File elementclient.exe received on 2009.12.17 10:44:43 (UTC)
    Current status: Loading ... queued waiting scanning finished NOT FOUND STOPPED
    Result: 1/41 (2.44%)
    Loading server information...
    Your file is queued in position: 1.
    Estimated start time is between 40 and 57 seconds.
    Do not close the window until scan is complete.
    The scanner that was processing your file is stopped at this moment, we are going to wait a few seconds to try to recover your result.
    If you are waiting for more than five minutes you have to resend your file.
    Your file is being scanned by VirusTotal in this moment,
    results will be shown as they're generated.
    Compact Compact
    Print results Print results
    Your file has expired or does not exists.
    Service is stopped in this moments, your file is waiting to be scanned (position: ) for an undefined time.

    You can wait for web response (automatic reload) or type your email in the form below and click "request" so the system sends you a notification when the scan is finished.
    Email:

    Antivirus Version Last Update Result
    a-squared 4.5.0.43 2009.12.17 -
    AhnLab-V3 5.0.0.2 2009.12.17 -
    AntiVir 7.9.1.114 2009.12.17 -
    Antiy-AVL 2.0.3.7 2009.12.17 -
    Authentium 5.2.0.5 2009.12.02 -
    Avast 4.8.1351.0 2009.12.17 -
    AVG 8.5.0.427 2009.12.16 -
    BitDefender 7.2 2009.12.17 -
    CAT-QuickHeal 10.00 2009.12.17 -
    ClamAV 0.94.1 2009.12.17 -
    Comodo 3269 2009.12.17 -
    DrWeb 5.0.0.12182 2009.12.17 -
    eSafe 7.0.17.0 2009.12.16 -
    eTrust-Vet 35.1.7180 2009.12.17 -
    F-Prot 4.5.1.85 2009.12.16 -
    F-Secure 9.0.15370.0 2009.12.17 -
    Fortinet 4.0.14.0 2009.12.17 -
    GData 19 2009.12.17 -
    Ikarus T3.1.1.79.0 2009.12.17 -
    Jiangmin 13.0.900 2009.12.17 -
    K7AntiVirus 7.10.922 2009.12.16 -
    Kaspersky 7.0.0.125 2009.12.17 -
    McAfee 5834 2009.12.16 -
    McAfee+Artemis 5834 2009.12.16 -
    McAfee-GW-Edition 6.8.5 2009.12.17 -
    Microsoft 1.5302 2009.12.17 -
    NOD32 4694 2009.12.16 -
    Norman 6.04.03 2009.12.16 -
    nProtect 2009.1.8.0 2009.12.17 -
    Panda 10.0.2.2 2009.12.15 -
    PCTools 7.0.3.5 2009.12.17 -
    Prevx 3.0 2009.12.17 -
    Rising 22.26.03.04 2009.12.17 -
    Sophos 4.49.0 2009.12.17 Mal/Behav-024
    Sunbelt 3.2.1858.2 2009.12.17 -
    Symantec 1.4.4.12 2009.12.17 -
    TheHacker 6.5.0.2.095 2009.12.17 -
    TrendMicro 9.100.0.1001 2009.12.17 -
    VBA32 3.12.12.0 2009.12.16 -
    ViRobot 2009.12.17.2094 2009.12.17 -
    VirusBuster 5.0.21.0 2009.12.17 -

    time to get a new antivirus perhaps?
    [SIGPIC][/SIGPIC]
  • ZAA - Lost City
    ZAA - Lost City Posts: 3 Arc User
    edited January 2010
    i am also experiencing this problem and have found no luck i am in middle of reinstalling a second time.
    do u by chance have webroot antivirus too.
  • eternalnab
    eternalnab Posts: 0 Arc User
    edited January 2010
    its false positive just ignore it...some AV's doing that =)
  • ZAA - Lost City
    ZAA - Lost City Posts: 3 Arc User
    edited January 2010
    so its not really a virus an i dont have to block it
  • eatwithspoons
    eatwithspoons Posts: 54 Arc User
    edited January 2010
    I'm moving this to tech support. This is a false positive that some antiviruses will give, as long as you downloaded the client from our website it is perfectly safe. b:thanks

    Yeah you don't have to block it, just set an exception in your anti virus program if it gives you the option.
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  • ZAA - Lost City
    ZAA - Lost City Posts: 3 Arc User
    edited January 2010
    THX for info ive been itching to play all day
  • daxter85
    daxter85 Posts: 1 Arc User
    edited January 2010
    holy **** i got the same thing and yea i also got webroot
  • JadeFarmer - Dreamweaver
    JadeFarmer - Dreamweaver Posts: 126 Arc User
    edited January 2010
    Just a FYI

    If you have a program called online armor you need to deactivate it while installing pwi and patches or it will.....

    A: If installing pwi online armor will ask for allow/block a couple of times, even if you allow every time there is something it dont like and will corrupt elementclient.exe usually resulting in a runtime error when you try to run game.

    B: Online armor stops auto patches at certain files(usually data.xxx files) and manual patches fail while trying to install.

    What i do is manualy download patch, deactivate online armor, install patch then reactivate online armor.

    Hope this helps those of you that have online armor.
    It is better to remain silent and be thought the fool then to open your mouth and remove all doubt.
  • MistyLove - Lost City
    MistyLove - Lost City Posts: 1 Arc User
    edited January 2010
    b:cry Someone please help its keeps comeing up with "Could not luanch game"b:cry
  • HuggyHealer - Heavens Tear
    HuggyHealer - Heavens Tear Posts: 6 Arc User
    edited January 2010
    If you really aren't a computer expert do not get antiviruses that require general knowledge about computer software because most likely you'll end up to fiddle with the options and **** stuff up. Just get Avast or AVG Antiviruses never got false positives with them and its easy to use interfaces.
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