Error starting game

RMCaztek - Dreamweaver
RMCaztek - Dreamweaver Posts: 16 Arc User
edited December 2009 in Support Desk
Since i dont have that much time right now I cant look in the forums to see if this happened to other people too.

A friend of mine who plays PWI cant get the game to start for some reason. She can start the launcher but thats it. as soon as she clicks on "start", the game brings up a pop up wich is this:
popup.png

she has uninstalled and reinstalled multiple times but it still doesnt work.
can anyone tell me some solutions plz?
My brain is not damaged.. just in need of some repair
Post edited by RMCaztek - Dreamweaver on

Comments

  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited December 2009
    I'm going to need some more information from your friend about her computer.

    Find out what the model number for the PC is. Check the documentation that came with your PC, or look on the back or bottom of the PC for the model Number.

    Please tell us the manufacturer's name of the system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg

    Thanks!
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • yelahw
    yelahw Posts: 1 Arc User
    edited December 2009
    my comp is doing the same thing.
    (title of error box)[ElementClient.exe - Application Error]
    "The application failed to initialize properly (0xc0000005). Click on OK to terminate the application." - Thats in the error message box

    Device:
    Name: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
    Manufacturer: Intel Corperation
    Chip Type: Intel(R) 8284G Graphics Controller
    DAC Type: Internal
    Aprox. Total Memory: 64.0 MB
    Current Display Mode: 1024 x 768 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor


    DRIVERS:
    Main Driver: ialmrnt5.dll
    Version: 6.14.0010.4342 (English)
    Date: 6/21/2005 16:04:48
    WHQL Logo'd: Yes
    Mini VDD: ialmnt5.sys
    VDD: n/a
    DDI Version: 9 (or higher)

    Im atta loss now caint figure it out
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited December 2009
    Unfortunately, Yelahw, you do not meet the minimum system requirements to play Perfect World International. For future reference, the minimum system requirements can be found here.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2009
    Before you give up on not meeting the system requirements, try this workaround and see if it helps you.

    http://pwi-forum.perfectworld.com/showpost.php?p=5734581&postcount=46
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Nisus - Dreamweaver
    Nisus - Dreamweaver Posts: 33 Arc User
    edited December 2009
    RMCaztek - Dreamweaver wrote: »
    Since i dont have that much time right now I cant look in the forums to see if this happened to other people too.

    A friend of mine who plays PWI cant get the game to start for some reason. She can start the launcher but thats it. as soon as she clicks on "start", the game brings up a pop up wich is this:
    popup.png

    she has uninstalled and reinstalled multiple times but it still doesnt work.
    can anyone tell me some solutions plz?

    I have the same friend as RMC and its the same one having the issue, but as the other GM post said about not meeting graphic requirement, she used to play the game and then the next thing after she logged off she couldnt, RMC and I tried everything to get it to work, even went to the point of reinstalling it, and nothing worked... could it be the same problem or something like that? or would it be something else?
    (Dynasty Executor)

    Asking Questions is fun, its getting the odd answers that is the funny part!
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2009
    Try the work around, and try installing enabling East Asian Language support.

    Link below for East Asian Language. \/
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • RMCaztek - Dreamweaver
    RMCaztek - Dreamweaver Posts: 16 Arc User
    edited December 2009
    aight this is her device info:
    device-1.png
    the manufacteror is ASUS
    product number is CSS111
    Like Nisus tell's here already, she's always been able to play the game. just now when she starts, that popup comes up.
    My brain is not damaged.. just in need of some repair
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited December 2009
    Well for whatever reason, between the last time she played and now, her graphic drivers disappeared. I tried to look up where to find them, but I can't find the CSS111 model number anywhere on Asus's site. Is she sure that's the correct model number of her laptop?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Nisus - Dreamweaver
    Nisus - Dreamweaver Posts: 33 Arc User
    edited December 2009
    Its not a laptop its a desktop... Ill ask for her to look for a different number
    (Dynasty Executor)

    Asking Questions is fun, its getting the odd answers that is the funny part!
  • Nisus - Dreamweaver
    Nisus - Dreamweaver Posts: 33 Arc User
    edited December 2009
    here is her model number: ASUS BTO S1-P5G35 Series
    (Dynasty Executor)

    Asking Questions is fun, its getting the odd answers that is the funny part!
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2009
    Have her join the forums, and post the top half of her dxdiag log for her PC here.

    Instructions about getting a dxdiag log are here:
    http://pwi-forum.perfectworld.com/showpost.php?p=2005612&postcount=33
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Xarathox - Dreamweaver
    Xarathox - Dreamweaver Posts: 1,657 Arc User
    edited December 2009
    thingsly.jpg

    This is the dxdiag log she sent for me to post.
    Some people risk to employ me

    Some people live to destroy me

    Either way they die
  • Nisus - Dreamweaver
    Nisus - Dreamweaver Posts: 33 Arc User
    edited December 2009
    She doesnt have paint so she cant open any paint file thats why we have been posting pics and such for her...
    (Dynasty Executor)

    Asking Questions is fun, its getting the odd answers that is the funny part!
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited December 2009
    Nisus - Dreamweaver wrote: »
    here is her model number: ASUS BTO S1-P5G35 Series
    OK, thanks, that's what I needed. Tell her to go here:
    http://support.asus.com/download/download.aspx?model=CS5111&os=24&SLanguage=en-us

    Click the (+) icon next to Chipset, then download and install the first file listed. That should be the one she needs.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Foxmeko - Dreamweaver
    Foxmeko - Dreamweaver Posts: 63 Arc User
    edited December 2009
    Surtr wrote: »
    OK, thanks, that's what I needed. Tell her to go here:
    http://support.asus.com/download/download.aspx?model=CS5111&os=24&SLanguage=en-us

    Click the (+) icon next to Chipset, then download and install the first file listed. That should be the one she needs.
    well this is the owner of that comp. and i did download that but it didn't work,but a day later i found out that i don't have a graphic card anymore,so idk what or where it is or why it is gone
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited December 2009
    You're probably best off e-mailing Asus's technical support department then, since this is really more of a hardware problem than a game problem.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Foxmeko - Dreamweaver
    Foxmeko - Dreamweaver Posts: 63 Arc User
    edited December 2009
    Surtr wrote: »
    You're probably best off e-mailing Asus's technical support department then, since this is really more of a hardware problem than a game problem.

    yeah yeah i got an email from the gms saying the same thing i am taking it in today to get it fix about the graphic card
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