Verifying files freezes entire computer

Verya - Heavens Tear
Verya - Heavens Tear Posts: 9 Arc User
edited November 2009 in Support Desk
Unfortunately, something happened where my PWI files became corrupted, and I had to verify them. Twice already I get about 40% when my entire laptop freezes, and I must hard reboot. I am unsure whether the issues have to do with the game client itself or simply an update.

Do I reinstall the game entirely? Download the latest batch updates?

Thank you! :D

Note: Both times it froze it was updating DIFFERENT FILES.
Post edited by Verya - Heavens Tear on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2009
    I'm going to need some more information from you about your computer.

    Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number.

    Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.)

    Next, go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg

    Thanks!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Verya - Heavens Tear
    Verya - Heavens Tear Posts: 9 Arc User
    edited November 2009
    Dell Vostro 1400

    Device
    Name: Mobile Intel(R) 965 Express Chipset Family
    Manufacturer: Intel Corporation
    Chip Type: Mobile Intel(R) 965 Express Chipset Family
    DAC Type: Internal
    Appox. Total Memory: 358 MB
    Current Display Mode: 1440 x 900 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor

    Drivers
    Main Driver: igdumdx32.dll,igd10umd32.dll
    Version: 8. 15. 10. 1825
    Date: 6/16/2009 5:26:08 PM
    WHQL Logo'd: Yes
    DDI Version: 10
    Driver Model: WDDM 1.1



    Note: Currently running Windows 7.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2009
    What kind of CPU?

    How much system RAM?

    Is Windows 7 32bit or 64bit?
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Verya - Heavens Tear
    Verya - Heavens Tear Posts: 9 Arc User
    edited November 2009
    Processor: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz (2 CPUs), ~2.0GHz

    Memory: 2048 MB RAM

    Operating System: Windows 7 Professional 32-bit (6.1, Build 7600)
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