Zen that isn't mine.

Posts: 42 Arc User
edited November 2009 in Cash Shop Huddle
I logged onto my Zen Wallet to see if some of my Zen Offers have credited.

I look to see that I have gained 700 ZEN from a "Boku" Source, each listed with a Code and worth 5$ each. Problem is that i did not buy any ZEN cards so i am guessing that someone accidentally credited ZEN to my account.

I really dont want to steal an entire 7 gold from this user so can i get a mod to help me out?

-Derako
Post edited by Derako - Dreamweaver on

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Comments

  • Posts: 54 Arc User
    edited November 2009
    Hi there, can you leave that ZEN in your wallet and submit a ticket under the Billing-> ZEN related category please?

    Make sure not to use this ZEN while waiting for a response, it may trigger a ban inadvertently. b:victory Our people are aware of this and they'll be on the look out for your ticket.
  • Posts: 42 Arc User
    edited November 2009
    Sure thing Spoons ill do that right away.

    -Derako
  • Posts: 39 Arc User
    edited November 2009
    I have this exact same thing. So do about 10 of my guildies.

    It put in 700 Zen. BUT i have 0 Zen balance.
  • Posts: 54 Arc User
    edited November 2009
    adania666 wrote: »
    I have this exact same thing. So do about 10 of my guildies.

    It put in 700 Zen. BUT i have 0 Zen balance.

    Is this from Boku specifically?
  • Posts: 42 Arc User
    edited November 2009
    Yeah, it says i only have 57 ZEN (Previously Completed ZEN Offer)

    Support Ticket is sent away, when can i expect a reply?

    -Derako
  • Posts: 54 Arc User
    edited November 2009
    Yeah, it says i only have 57 ZEN (Previously Completed ZEN Offer)

    Support Ticket is sent away, when can i expect a reply?

    -Derako

    The normal 5 to 7 days but possibly sooner, just sit tight as we always have a bunch of tickets to answer.


    Adania if you have a second to confirm that I'd appreciate it b:victory
  • Posts: 3,899 Arc User
    edited November 2009
    Just checked, same thing for me. Not really a problem, but, should probably be looked into.
    I was early taught to work as well as play,
    My life has been one long, happy holiday;
    Full of work and full of play-
    I dropped the worry on the way-
    And God was good to me everyday.
  • Posts: 39 Arc User
    edited November 2009
    Yes its 2 transactions at 350 Zen each. Both from "Boku" .. they both say "completed1" and have transaction #'s.

    But at top it remains saying "You have 0 Zen"
  • Posts: 54 Arc User
    edited November 2009
    Just checked, same thing for me. Not really a problem, but, should probably be looked into.

    Can you please give more detail lloyd? I'm trying to figure out what sort of issue this is.

    Please reply with:

    Payment method
    Date of charge
    Was the ZEN received?

    Thanks in advance, this will help a lot!

    EDIT: sending you a PM adania
  • Posts: 1 Arc User
    edited November 2009
    20114.jpg
  • Posts: 3,395 Arc User
    edited November 2009
    Just got curios about people telling me about this in my fac, and decided to check.

    I do not have a billing profile or something like that, and yet even I have this.
    I think it's something global
    9 out of 10 voices in my head say I'm not crazy... the 10th is singing the music of tetris
  • Posts: 3,899 Arc User
    edited November 2009
    qn72hv.jpg
    I was early taught to work as well as play,
    My life has been one long, happy holiday;
    Full of work and full of play-
    I dropped the worry on the way-
    And God was good to me everyday.
  • Posts: 6 Arc User
    edited November 2009
    same thing happened to me, i went to check if i got my free zen yet and boom, 700 zen bought for $10.00 total
  • Posts: 54 Arc User
    edited November 2009
    I really need people to reply with the information requested, if I'm going to keep looking into this I will need this information to be provided to me.

    Please reply with:

    Payment method
    Date of charge
    Was the ZEN received?
  • Posts: 3,395 Arc User
    edited November 2009
    Amount Date Transaction Source / Destination Status / Details ZEN ZEN Balance
    $5.00 2009-11-16 fe576e8e06edfada4da281bd Boku Completed 350 700
    $5.00 2009-11-16 ff14865106edfada0029ddbc Boku Completed 350 350

    I don't even have the rest of what people are showing, no billing profile activated yet
    9 out of 10 voices in my head say I'm not crazy... the 10th is singing the music of tetris
  • Posts: 54 Arc User
    edited November 2009
    I don't even have the rest of what people are showing, no billing profile activated yet

    Then this is not the thread for your issue right now, you can create your own billing profile whenever you like, my chief concern is if there is simply a website lag or not.

    For the people posting regarding a Boku difficulty, please refresh your browser as well.
  • Posts: 11 Arc User
    edited November 2009
    um, I dont mean to be a bother, but Im having the same problem as well. I have 700 zen from a Boku, made on the 16th of november.
  • Posts: 3,395 Arc User
    edited November 2009
    Then this is not the thread for your issue right now, you can create your own billing profile whenever you like, my chief concern is if there is simply a website lag or not.

    For the people posting regarding a Boku difficulty, please refresh your browser as well.

    What I mean is, that I even have that same chareged zen listed, even though I don't have a profile activated. So it can't be right
    9 out of 10 voices in my head say I'm not crazy... the 10th is singing the music of tetris
  • Posts: 3,899 Arc User
    edited November 2009

    Was the ZEN received?

    The transaction is considered complete to the website. It states there is a total of 700zen in your account. However, this 700zen cannot be transferred to any game or server.
    I was early taught to work as well as play,
    My life has been one long, happy holiday;
    Full of work and full of play-
    I dropped the worry on the way-
    And God was good to me everyday.
  • Posts: 54 Arc User
    edited November 2009
    Alright we have this under control.

    The following 2 transactions:


    $5.00 2009-11-16 fe576e8e06edfada4da281bd Boku Completed 350 700
    $5.00 2009-11-16 ff14865106edfada0029ddbc Boku Completed 350 350

    were meant to be an internal test of our system, these transactions will not reward any ZEN and they should be considered dead transactions.

    Our engineers are looking into the problem, but neither of those transactions will reward ZEN, since that payment method is not even active yet. Treat it as a non-issue and we'll get it resolved ASAP.
  • Posts: 12,354 Arc User
    edited November 2009
    Edit --> I have the same thing....Spoons responded first....
    [SIGPIC][/SIGPIC]
    RoidAbuse is awesome, only he would sell his sperm for gear!!

    "Toughest monster? ..... RedsRose b:surrender" - Kantorek
    Where is my 1 v 1 Kan? b:mischievous
  • Posts: 54 Arc User
    edited November 2009
    No ticket needed, if those transactions are identical to the ones I have listed no ticket is necessary, the issue is being resolvedb:victory
    Alright we have this under control.

    The following 2 transactions:


    $5.00 2009-11-16 fe576e8e06edfada4da281bd Boku Completed 350 700
    $5.00 2009-11-16 ff14865106edfada0029ddbc Boku Completed 350 350

    were meant to be an internal test of our system, these transactions will not reward any ZEN and they should be considered dead transactions.

    Our engineers are looking into the problem, but neither of those transactions will reward ZEN, since that payment method is not even active yet. Treat it as a non-issue and we'll get it resolved ASAP.
  • Posts: 42 Arc User
    edited November 2009
    Refreshed my browser and the problem is gone, thx for fixing my problem with super speed spoons :D Thank the Engineers for me aswell xD

    -Derako
  • Posts: 54 Arc User
    edited November 2009
    Refreshed my browser and the problem is gone, thx for fixing my problem with super speed spoons :D Thank the Engineers for me aswell xD

    -Derako

    no probb:victory
  • Posts: 286 Arc User
    edited November 2009
    >.< i wish i read this thread first. I just submited a ticket about it........


    TY Spoons for telling us about it.
  • Posts: 2,390 Arc User
    edited November 2009
    So did nobody else notice that these transactions were for $5 each and yet only awarded 350 ZEN? :P

    Kind of a ripoff... I wonder what this Boku method will be and why it takes a nice chunk out of your payment? XD
    [SIGPIC][/SIGPIC]
    Yes, I'm still a stubborn holdout in favor of the old game. Haters gonna hate. ;]

    Other Active Characters:
    LigerKing (Barb), Girasole (BM), Shamsheer (Sin), ArborSoul (Mystic).

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