Massive Lag

MrTux - Dreamweaver
MrTux - Dreamweaver Posts: 4 Arc User
edited October 2009 in Support Desk
Ok, as of lately, I have noticed a considerable amount of server-side lag going on. It has recently gotten to the point that after I log in and kill 1 mob, my toon just stands there in combat stance (as if I had been disconnected from the server) but the game never logs me out. Also, when this happens, if I try to log out or quit to desktop, the game doesn't budge. So I then have to ALT+F4 to kill the client and the open task manager to kill the process.

When this was first happening to me, I thought it was my connection lagging cause my sister was online at the same time watching a movie. However, after she gets off (and I some time later) get back on, the problem still is there.

Prior to all this happening to day, I have enjoyed many many hours of PWI lag free (even in West Arch.). I would hate to have to quit (I've been playing since the CB) because of something silly like this issue.

And because I know it will be asked for, here is my dxdiag:
System Information
Time of this report: 10/2/2009, 22:53:48
Machine name: MEATIE
Operating System: Windows Vista
Post edited by MrTux - Dreamweaver on

Comments

  • MrTux - Dreamweaver
    MrTux - Dreamweaver Posts: 4 Arc User
    edited October 2009
    here my dxdiag since it didnt post for some reason
    System Information
    Time of this report: 10/2/2009, 22:53:48
    Machine name: MEATIE
    Operating System: Windows Vista
  • Wolfsfang - Dreamweaver
    Wolfsfang - Dreamweaver Posts: 112 Arc User
    edited October 2009
    this is happening to me also....its very annoying and i dont know how to fix it. this has to be something with the server and not our connection. i havent been able to log in for over 8 hours >:C.
    GRAPHICS AND MOTION DESIGNER
  • Chaotica_ - Heavens Tear
    Chaotica_ - Heavens Tear Posts: 63 Arc User
    edited October 2009
    Yep, I've been getting this as well, especially two days ago, before the update. It did, however, changed for the better after, only now I can't even log in to the game b:surrender
  • MrTux - Dreamweaver
    MrTux - Dreamweaver Posts: 4 Arc User
    edited October 2009
    I can open the patcher like normal now and it checks for updates like normal. It even starts the game like normal and pulls the announcement thing. However, now when I try to log in, it just takes me to the character selection scene with nothing there and "Create" is blacked out as though it's loading, but never actually loads. I have to then press ESC to go back to the login screen and proceed to exit the game.
  • Chaotica_ - Heavens Tear
    Chaotica_ - Heavens Tear Posts: 63 Arc User
    edited October 2009
    Seeing as how many of us are having issues with the game, worldwide, it is not a connection problem. I'm from Israel and I'm experiencing the same difficulties :-/
    Other friends from my faction can play, but not me. Probably server problem :-/
  • MrTux - Dreamweaver
    MrTux - Dreamweaver Posts: 4 Arc User
    edited October 2009
    Well I live on the East Coast of America and I have an extremely good ping to the server (like 40 or lower depending on where I play at home or school). I live in North Carolina in the USA and still having really bad connection problems.
    b:surrender
  • Chaotica_ - Heavens Tear
    Chaotica_ - Heavens Tear Posts: 63 Arc User
    edited October 2009
    Clearly server issues. It can't be worldwide if it's a connection issue, otherwise it would be individual and not at the same time for everyone....
  • Baalbak - Dreamweaver
    Baalbak - Dreamweaver Posts: 1,624 Arc User
    edited October 2009
    MrTux - Dreamweaver wrote: »
    Well I live on the East Coast of America and I have an extremely good ping to the server (like 40 or lower depending on where I play at home or school). I live in North Carolina in the USA and still having really bad connection problems.
    b:surrender

    oh hey... someone from my neck of the woods!! Raleigh NC representing!!
    tbh, i didnt actually play at all today, just did a CS and left the client up to see if any guildies logged on - which they didn't. so i played on the xbox. any rate, I've had several days where I was cursing the connection, logging in and out, resetting the router, rebooting the PC etc.. etc.. etc.. to no avail. Im talking 5 seconds worth of lag every two attacks. very annoying. and the kicker is that my sister (same ISP, same city) can be partied with me while her husband is playing on PSN - and she gets no lag. its baffling to say the least.
    [SIGPIC][/SIGPIC]
    Retired..
  • MagicHamsta - Lost City
    MagicHamsta - Lost City Posts: 10,466 Arc User
    edited October 2009
    MrTux - Dreamweaver wrote: »
    Well I live on the East Coast of America and I have an extremely good ping to the server (like 40 or lower depending on where I play at home or school). I live in North Carolina in the USA and still having really bad connection problems.
    b:surrender

    West Cost and
    Me has 15.
    (O.o)'
    I get like 40-90 for East coast servers lol.
    b:chuckle

    Mayhaps you guys should join us on the west coast servers?
    xD
    lol hope you guys get the problem fixed.

    Also is there something wrong with Israel?
    O.o'
    I've seen quite a few people with connection problems from Israel.
    (>.<)'
    darthpanda16: Firefox crashed on me. Aryannamage: I don't think I am a GM that would be new.
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    [SIGPIC][/SIGPIC]
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2009
    Israel ISPs and players from that area seem to have more networking issues then most players. I would say close to the same issues as New Zealand and Australia.

    Contact your ISP, give them the info for our game servers (see the links in my signature below.), and find out if they throttle or block game traffic, among other things that you can ask them.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • mora222
    mora222 Posts: 2 Arc User
    edited October 2009
    Happens to me as well, and i am in the US. Althought I am not sure if it is caused by my ISP (pretty sure its not) or by the game client itself (probably) or something i have installed (which i looked everywhere.) I can only describe what its like.

    Its like for 20 seconds I get a massive freeze where the screen and the game still work, but ever so slowly, and then it stops and won't happen again for about 9 to 10 minutes. I know its not a preformance issue because I have a very good graphics card and I also have everything turned down in the game (preformance wise) and it still does it. Can anyone confirm this?
  • Kamsyn - Heavens Tear
    Kamsyn - Heavens Tear Posts: 3 Arc User
    edited October 2009
    Hi
    I am playing this game from Singapore
    The following tracert information shows the same bottle-neck irregardless of the time of day . .
    It is most definitely NOT a client problem but a server and/or router issue
    Would appreciate if someone can resolve this matter
    Thank you

    *********************************************************

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\>tracert pwi.perfectworld.com

    Tracing route to pwi.perfectworld.com [74.217.218.74]
    over a maximum of 30 hops:

    1 * 11 ms 27 ms cert01.icellwireless.net [10.138.0.1]
    2 439 ms 356 ms 340 ms 192.168.10.1
    3 90 ms 95 ms 66 ms adsl1.dyn213.pacific.net.sg [210.24.213.1]
    4 27 ms 86 ms 35 ms 10.253.251.186
    5 36 ms 27 ms 25 ms s13-ge-st-adsl.pacific.net.sg [192.169.32.110]
    6 96 ms 67 ms 50 ms scipk004_vl11.pacific.net.sg [203.120.91.4]
    7 134 ms 48 ms 32 ms Ge-2-0-3.GW2.SIN7.asianetcom.net [203.192.168.20
    9]
    8 155 ms 87 ms 26 ms gi1-1-0.gw2.sin3.asianetcom.net [202.147.15.157]

    9 193 ms 113 ms 107 ms po1-1-0.cr1.nrt1.asianetcom.net [202.147.32.134]

    10 245 ms 357 ms * po7-0-0.gw1.sjc1.asianetcom.net [202.147.0.34]
    11 236 ms 214 ms 248 ms te3-4.mpd01.sjc03.atlas.cogentco.com [154.54.11.
    13]
    12 209 ms * 253 ms 38.104.138.46
    13 227 ms * 321 ms border2.t8-1-bbnet2.sje004.pnap.net [66.151.144.
    80]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * ^C
    C:\>cd..
    [SIGPIC][/SIGPIC]
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited October 2009
    Unfortunately, it looks like your bottleneck is with Asianet, which is presumably an ISP over in that area, and there's very little we can do to resolve that. If they're the ISP you're using, you can try asking them for help.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
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  • King_Solomon - Heavens Tear
    King_Solomon - Heavens Tear Posts: 1,341 Arc User
    edited October 2009
    [HTML]try the following:

    pathping pwi.perfectworld.com > c:\results.txt

    it takes 6 minutes to finish and sends the results to c:\results.txt
    it logs packet losses so it makes it easier to find the problem. when you post don't forget to remove non-english characters (forum restriction) and use 
    and
    to post the results.[/HTML]
    [SIGPIC][/SIGPIC]

    If you're willing to join another online game do NOT join any hosted by K2 NETWORK. Want to know why? Check BBB complaints.
  • Kamsyn - Heavens Tear
    Kamsyn - Heavens Tear Posts: 3 Arc User
    edited October 2009
    Thank you for the feedback . .
    Unfortunately, that part of the network (as far as I can make out) seems to be the 'backbone' of another country's ISP. . .no way I can reach them to highlight the problem . .
    Incidentally, I have tried to trace the lost packets using the pathping command. . .this is what I have found. .

    Tracing route to pwi.perfectworld.com [74.217.218.74]

    over a maximum of 30 hops:

    0 No resources.
    [SIGPIC][/SIGPIC]
This discussion has been closed.

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