Update is not working

adania666
adania666 Posts: 39 Arc User
edited October 2009 in Support Desk
Hi,

I had a problem earlier i couldn't launch PWI so i decided to un-install and start again. I re-downloaded game, re-installed and now it is completely messed up.

I cannot patch it. Whether it be Patch 1, Patch 2 or Manual patch from any mirror it always gets 80% in and then closes. No error message - nothing.

HELP :S
Post edited by adania666 on

Comments

  • aryannamage
    aryannamage Posts: 0 Arc User
    edited October 2009
    Could you try a verify from the launcher?
    [SIGPIC][/SIGPIC]
  • adania666
    adania666 Posts: 39 Arc User
    edited October 2009
    Ok. After some more messing about with my bro's version and transferring to mine i managed to get my PWI updated again.

    But, my initial problem persists. When i click start it pop's up black for a split second (the PWI console) and disappears. Launcher hangs there for a sec then goes away.

    elementclient.exe and pwprotector.exe are both running in task manager.
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited October 2009
    I'm going to need some more information from you about your computer. Go to Start, click on Run (or Search if using Vista), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg
    [SIGPIC][/SIGPIC]
  • adania666
    adania666 Posts: 39 Arc User
    edited October 2009
    I went to that display tab and clicked "Save Information" .. opened the following text file log. Only copied display side and i hope this is what you wanted :)
    Display Devices
    Card name: NVIDIA GeForce 6150 LE
    Manufacturer: NVIDIA
    Chip type: GeForce 6150 LE
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0241&SUBSYS_2A34103C&REV_A2
    Display Memory: 256.0 MB
    Current Mode: 1440 x 900 (32 bit) (60Hz)
    Monitor: Plug and Play Monitor
    Monitor Max Res: 1600,1200
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0011.9062 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 8/17/2009 00:57:00, 5845760 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 8/17/2009 00:57:00, 7729568 bytes
    Device Identifier: {D7B71E3E-4101-11CF-EA50-3F0A03C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x0241
    SubSys ID: 0x2A34103C
    Revision ID: 0x00A2
    Revision ID: 0x00A2
    Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited October 2009
    Please submit a ticket after reading this.
    [SIGPIC][/SIGPIC]
  • chesticles
    chesticles Posts: 424 Arc User
    edited October 2009
    make sure you have the latest driver updates by checking here:

    http://www.nvidia.com/Download/index.aspx?lang=en-us

    and send a ticket like ary said ^^
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  • adania666
    adania666 Posts: 39 Arc User
    edited October 2009
    Sent a ticket. No reply yet.


    But i just noticed your earlier post about verifying. I tried and it comes up with the "error occured, must close program" when it hits elements.data ...

    It verifies the file, then says "updating elements.data" and crashes.

    This help with any ideas ? :)
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited October 2009
    A reinstall is probably your best bet.
    [SIGPIC][/SIGPIC]
  • adania666
    adania666 Posts: 39 Arc User
    edited October 2009
    Already done the re-install and that caused the update problems :)
  • chesticles
    chesticles Posts: 424 Arc User
    edited October 2009
    When you get stuck and client asks to try again or stop update. Click stop update and exit game. Run game again and hit update game -> CONTINUE UPDATE.

    So basically everytime you get stuck. Just stop updating ->exit game->run game->update game->continue update

    Try the above ^^ using the udpate via the launcher
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  • adania666
    adania666 Posts: 39 Arc User
    edited October 2009
    Problem is i dont get any option, the whole application just closes instantly :)
  • chesticles
    chesticles Posts: 424 Arc User
    edited October 2009
    What verison of Windows to you have?
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  • adania666
    adania666 Posts: 39 Arc User
    edited October 2009
    I have windows XP sp2.

    I completely removed PWI and all components from PC. Re-downloaded and installed game. So it was version 166...

    Downloaded 166-196 from here, gets halfway and says "Update files corrupted"

    Downloaded 166-192 from filefront, same thing.
  • Zero_No_Rave - Sanctuary
    Zero_No_Rave - Sanctuary Posts: 26 Arc User
    edited October 2009
    My Dad has a Website for this kinda problem..... I would give u the site but i forgot it D: Sorry i will post the site when i get it....... In the mean time Try to figer it out. Sorry about that... bye bye
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