Massive disconecting issue

Megbasz - Harshlands
Megbasz - Harshlands Posts: 6 Arc User
edited October 2009 in Support Desk
The massive disconnection issue is back unfortunately. Exactly 30 seconds after logging in, I get a message that I was disconnected from the server, please log in again. It is weird, as nothing has changed on my computer. I have gone through all the usual steps, including complete removal and re installation of the client...nothing.
Until two days ago, the game ran perfectly well. I know that the same issue was raised several months ago, but haven't seen any resolutions. Only the thread ended.
Anybody knows how the problem was actually solved?
Thank you
Post edited by Megbasz - Harshlands on

Comments

  • noheroes
    noheroes Posts: 7 Arc User
    edited September 2009
    It solved itself after few days.
    And everything was good till yesterday when this started happening again for me so I couldn't play yesterday at all, today it seemed to be good for few hours but now it's back, I guess and hope it will fix itself again in the coming days.
    Where are you from and who's your ISP?
  • Megbasz - Harshlands
    Megbasz - Harshlands Posts: 6 Arc User
    edited September 2009
    From Israel and my ISP is 012 and I have the fastest connection they offer. I would not blame 012 though as I have no problems with other games.
    I could not play for the last three days constantly, so I didn't even have the "grace period"of several hours of playing that you have mentioned...
    In my humble opinion, he problem is that PW has no graceful means to tackle latency issues and the only solution it has is to disconnect you after losing connection for a certain short period (30-40 seconds). It is definitely an issue to be tackled by the PW developers.
  • voiceofdeath
    voiceofdeath Posts: 7 Arc User
    edited September 2009
    Megbasz - Harshlands wrote: »
    From Israel and my ISP is 012. I would not blame 012 though as I have no problems with other games. I believe that PW has no graceful means to tackle latency issues and the only solution it has is to disconnect you after losing connection for a certain period. It has to be tackled by the PW developers.

    i actully have ths same problem. i am from israel,my ISP is 012,and it's the second time it happends to me..
    i hope it will be fix soon!
  • Megbasz - Harshlands
    Megbasz - Harshlands Posts: 6 Arc User
    edited September 2009
    Well, a little more information...
    I have run the tracert process and the results are as follows:
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    c:\temp>tracert pwieast1.perfectworld.com 29000:74.201.183.27
    Unable to resolve target system name 29000:74.201.183.27.

    c:\temp>tracert pwieast1.perfectworld.com

    Tracing route to pwieast1.perfectworld.com [74.201.183.20]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.0.138
    2 15 ms 15 ms 15 ms 87.68.248.254.adsl.012.net.il [87.68.248.254]
    3 15 ms 15 ms 15 ms PNSPT06.012.net.il [212.199.17.7]
    4 * 15 ms 15 ms CORE-1.MRK-vl744.012.net.il [212.199.139.17]
    5 16 ms 17 ms 16 ms BRDR.MR-01-gig0-1-0.012.net.il [212.199.5.33]
    6 17 ms 16 ms 16 ms BRDR.PT-01-SAVANA-gig14-0.012.net.il [212.199.5.
    70]
    7 16 ms 16 ms 16 ms CORE-1.PT-SUSITA-tengig9-1.012.net.il [212.199.7
    3.70]
    8 93 ms 92 ms 91 ms EDGE.LON-02-RE1-so-2-2-0-1-0.012.net.il [80.179.
    165.134]
    9 90 ms 89 ms 88 ms 80.179.165.174.static.012.net.il [80.179.165.174
    ]
    10 99 ms 96 ms 96 ms cr1-linx-peer.lon005.internap.net [195.66.224.44
    ]
    11 171 ms 172 ms 172 ms cr1.nym009.inappnet.cr1.lon005.internap.net [66.
    79.146.145]
    12 167 ms 166 ms 164 ms core3.nym.inappnet-82.cr1.nym007.internap.net [6
    6.79.152.130]
    13 164 ms 161 ms 166 ms border1.pc2-bbnet2.nyj001.pnap.net [216.52.95.73
    ]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    It is clearly seen that the hops stop after the server named border1.pc2-bbnet2.nyj001.pnap.net and it definitely seems to be a PW server.
    I have a suspicion (it is only a conspiracy theory!!!) that they have stopped 012 from reaching their servers. Such things happened in the past when service providers were banned due to massive spamming. I wish I could get some information from the Tech Support considering this issue.
  • Kimdracula - Dreamweaver
    Kimdracula - Dreamweaver Posts: 4 Arc User
    edited September 2009
    I'm from Israel as well and my ISP is 012, a lot of people who's ISP is 012 got this problem, it seems to appear on vacation days when more people are playing but I'm not sure about it.
    Anyway, there is obviously connection between the problem and 012 and I hope the GMs will try to solve it somehow or at least try...

    BTW, I'm noheroes from the second post, I changed my avatar and it seems to create a new profile.
  • Megbasz - Harshlands
    Megbasz - Harshlands Posts: 6 Arc User
    edited September 2009
    Well, the problem disappeared (temporarily) without taking any activity. I guess someone in the US woke up, found that the server was down and restarted it... Hope it holds out for some time. Happy gaming everyone.
  • Kimdracula - Dreamweaver
    Kimdracula - Dreamweaver Posts: 4 Arc User
    edited October 2009
    Disconnect issue is back and again on vacation days in israel.
  • Chaotica_ - Heavens Tear
    Chaotica_ - Heavens Tear Posts: 63 Arc User
    edited October 2009
    Gotta love Israel and 012 /rolleyes

    I know I'm bumping this but it warms my heart to see more Israeli users who use 012. Although, I've check and my connection is fine, and I see the issue is back all over the world, not just for us Israeli users :/
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