Makeover

BordoRose - Sanctuary
BordoRose - Sanctuary Posts: 33 Arc User
edited September 2009 in Support Desk
I don't know what going on with it but.. When I used makeover, changed face and hairs... clicked "done" I get my new face and.. old hair >.<

I was little angry that I spend my money for makeover and got only half from that. Please can GM help me somehow?

I want notice that it wasn't my fault. I changed hairs before click "done".

(I'm sorry for mistakes in English)
Post edited by BordoRose - Sanctuary on

Comments

  • Ophida - Dreamweaver
    Ophida - Dreamweaver Posts: 971 Arc User
    edited September 2009
    This is a known bug. If you send a ticket through the ticketing system (linked below), they'll look into it for you and replace the scroll if they see fit (ie. confirm that you did experience the bug).

    http://support.perfectworld.com/ticketing
    [SIGPIC][/SIGPIC]
    tempest-dw.shivtr.com
  • BordoRose - Sanctuary
    BordoRose - Sanctuary Posts: 33 Arc User
    edited September 2009
    I see, thank you for help. Ticket send~~
  • Ophida - Dreamweaver
    Ophida - Dreamweaver Posts: 971 Arc User
    edited September 2009
    And after telling you this, my own makeover failed. C'est la vie.
    [SIGPIC][/SIGPIC]
    tempest-dw.shivtr.com
  • Xeian - Dreamweaver
    Xeian - Dreamweaver Posts: 720 Arc User
    edited September 2009
    wow.. am I the only one who didn't fail? typically I scroll through everything t lest twice, hasn't failed me with quest scroll
    [SIGPIC][/SIGPIC]
  • BordoRose - Sanctuary
    BordoRose - Sanctuary Posts: 33 Arc User
    edited September 2009
    Omg Ophida.. sorry maybe it's cause of me O.o heh
    I hope I ll not wait long.. still hair didn't change ;\
  • Ophida - Dreamweaver
    Ophida - Dreamweaver Posts: 971 Arc User
    edited September 2009
    Xeian - Dreamweaver wrote: »
    wow.. am I the only one who didn't fail? typically I scroll through everything t lest twice, hasn't failed me with quest scroll
    I had a saved style that I went to change to (I always design them on a new char first and save the final version ready for the makeover scroll) and the style took - other than the hair. It's a known bug, and so far no-one has come up with a sure-fire way of avoiding it. I guess it's down to luck.
    [SIGPIC][/SIGPIC]
    tempest-dw.shivtr.com
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited September 2009
    If you sent in your ticket to Customer Support, just please be patient and they should be able to help you.

    http://support.perfectworld.com/
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
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