Strange unreadable error on Start

Oinari - Heavens Tear
Oinari - Heavens Tear Posts: 1 Arc User
edited August 2009 in Support Desk
When pressing Start on the launcher, a strange error in all gibberish pops up, and when Ok is clicked, the whole window just closes. It's patched fine as far as I can tell (version 144), and we've already tried installing support for East Asian languages on this computer, but we still got the error message.

Here's an image of the error:

error.JPG
Post edited by Oinari - Heavens Tear on

Comments

  • Ruggedmonk - Harshlands
    Ruggedmonk - Harshlands Posts: 11 Arc User
    edited July 2009
    I cant get in either whats going on?
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited July 2009
    I'm going to need some more information from you. Go to Start, click on Run (or Search if using Vista), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • JadeFeathers - Lost City
    JadeFeathers - Lost City Posts: 4 Arc User
    edited July 2009
    I got that same exact error gibberish too. And I can't get the DirectX Diagnostic tool either. Apparently DirectX won't install because of some internal system error. =(
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited July 2009
    You can send us a ticket to Tech Support here: http://support.perfectworld.com/ticketing

    after reading this: http://pwi-forum.perfectworld.com/showpost.php?p=2005612&postcount=33

    We'll take a look at your system and see what is going on hopefully, ok? b:pleased
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • botsnick
    botsnick Posts: 0 Arc User
    edited August 2009
    I get the same error on my laptop.

    I'm running 32 bit XP Home Edition (5.1, Build 2600)
    on a Sony Vaio PCG-K45.

    Here is the Display Information from my DirectX Diagnostic Tool:

    Device

    Name: Radeon IGP 34xM (Omega 3.8.442)
    Manufacturer: ATI Technologies Inc. (Omega 3.8.442)
    Chip Type: RADEON IGP 340M AGP (0x4337)
    DAC Type: Internal DAC(400Mhz)
    Approx. Total Memory: n/a
    Current Display Mode: 1280 x 800 (32 bit) (60Hz)
    Monitor: Default Monitor


    Drivers

    Main Driver: ati2dvag.dll
    Version: 6.14.0010.6755 (English)
    Date: 12/4/2007 21:04:08
    WHQL Logo'd: No
    Mini VDD: ati2mtag.sys
    VDD: n/a
    DDI Version: unknown

    Any information about how I could get the game working with this would be appreciated.
    Short of buying a new laptop ofcourse.
    Thanks
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited August 2009
    Unfortunately, that graphics chipset was never meant for gaming, and is really only sufficient for basic computer operation. Short of buying a new laptop, there isn't any way to get the game running. Sorry.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • botsnick
    botsnick Posts: 0 Arc User
    edited August 2009
    Thank you for your answer. I can't wait to get a new laptop for PWI! :)
  • Ruggedmonk - Harshlands
    Ruggedmonk - Harshlands Posts: 11 Arc User
    edited August 2009
    So what does the error actually SAY?? It would be helpful instead of having to come and ask whats wrong when it happens.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2009
    Because the game was made in Mandarin Chinese, some errors and files aren't always read/displayed in their native characters depending on a player's PC settings.

    These errors vary from DirectX issues, DirectDraw issues, video driver issues, not having the East Asian Language pack enabled or installed, and other issues.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • VTigArKLaWzv - Sanctuary
    VTigArKLaWzv - Sanctuary Posts: 14 Arc User
    edited August 2009
    i am having the same problem i have reinstalled the client twice and it still has the same error message SOMEBODY help me!!! =(
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2009
    Read my post about sending Tech Support a ticket and sending us your log files :)
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • virtlet
    virtlet Posts: 2 Arc User
    edited August 2009
    I'm having to same problem umm.. here are my details

    Device
    Name: ATI Mobility Radeon HD 4570
    Manufacturer: ATI Technologies Inc.
    Chip Type: ATI Radeon Graphics Processor (0x9553)
    DAC Type: Internal DAC(400MHz)
    Approx. Total memory: 1528 MB
    Current Display Mode: 1366 x 768 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor

    Drivers
    Main Driver: atidxx32.dll,atiumdag.dll,at
    Version: 7.15,0010.0154 (English)
    Date: 1/12/2008 3:42:26 PM
    WHQL Logo
  • naltor1
    naltor1 Posts: 4 Arc User
    edited August 2009
    Hi, I'm have the EXACT same problem, with no resolution. My head hurts, and I really wanna play PWI. xD

    I did what you asked, and here is what I got.

    diag.jpg

    Can my computer play the game? And if it can, how do I fix the error?

    Please Help!
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