FAILED Zen Purchase

Saraphiene - Sanctuary
Saraphiene - Sanctuary Posts: 4 Arc User
edited August 2009 in Cash Shop Huddle
I purchased $100.00 in Zen yesterday, the site says 30 min wait for credit card payments..w ell its been 24 hours and still no zen. My Wallet shows the 2 purchases pending. I have contacted my bank, which informed me the funds were removed already. I contacted Paypal and they said PWI has already recieved the money yet its still showing pending and 0 in my zen wallet. I have emailed PWI as well as tried to contact them via live chat (which coincidentally is automatically reverting me to email and wont let me talk with someone live.) As well as calling their 1-888 number yet even there I get their answering machine.. I have left several messages yet no response back at all.

Has anyone else ever had a problem like this?
Post edited by Saraphiene - Sanctuary on

Comments

  • eatwithspoons
    eatwithspoons Posts: 54 Arc User
    edited August 2009
    moving this to the cash shop section. Don't panic, we will be able to assist you with this b:victory
    boisignature.png
    Click here to send a ticket to Customer Support * tumblr
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  • Saraphiene - Sanctuary
    Saraphiene - Sanctuary Posts: 4 Arc User
    edited August 2009
    Issue has been resolved.... reguardless I am still very dissatisfied with the service and I probably wont e buying anymore for a while.. however I blame it all on paypal. I recieved 2 emails recently from paypal (this is AFTER I called them on the phone mind you, where they told me that it wasnt their fault and it had already been sent to PWI) the emails were an appology (24 hrs late) that they were having some delays and that they were sorry for the inconvenience. So next time I buy Zen it will NOT be through paypal.. never again.
  • eatwithspoons
    eatwithspoons Posts: 54 Arc User
    edited August 2009
    Yeah paypal just implemented a few new verification systems recently, some people have been having a bit of extra trouble.
    boisignature.png
    Click here to send a ticket to Customer Support * tumblr
    * twitter.com/battleimmortals * FB * BoI MySpace * Blog
  • Santacruz - Heavens Tear
    Santacruz - Heavens Tear Posts: 1,776 Arc User
    edited August 2009
    this is good to know, i usually buy through paypal

    thanks
  • Sheinaa - Heavens Tear
    Sheinaa - Heavens Tear Posts: 6 Arc User
    edited August 2009
    Hey sara..can u tell me the number u used to contact paypal..i ve had recent troubles with them..and need to tlk to them on the phone..becuz its been 4 days now and there has been no progress or word from them and i m loosing hope getting a singel penny back becuase no one wants to help me get my $120.

    EDIT: also do u need to have a paypal account for them to help you ?
  • Saraphiene - Sanctuary
    Saraphiene - Sanctuary Posts: 4 Arc User
    edited August 2009
    their customer service # surprisingly isnt toll free.. but this is a diect line.
    1-402-935-2050
  • Sheinaa - Heavens Tear
    Sheinaa - Heavens Tear Posts: 6 Arc User
    edited August 2009
    thnk you..hopefully now i can get somewere to getting my money back..and stop stressing over this stupid problem!!!

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