Disconnect right after login

noheroes
noheroes Posts: 7 Arc User
edited August 2009 in Support Desk
I started playing few days ago in Dreamweaver server, everything was just fine till today, I was playing as usual took two quest from npc and then suddenly everything was dead but my character I couldn't speak with any npc or use any skill and few seconds later I got disconnected, now every time I try to play I have the same problem few seconds after I enter the game.
I tried restart, I tried to reinstall but nothing seems to fix it.
I don't know what to do, I hope you can help me, thanks.
Post edited by noheroes on

Comments

  • noheroes
    noheroes Posts: 7 Arc User
    edited August 2009
    Could any GM help? I'm desperate.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2009
    Sounds like a networking issue.

    Check your settings on your hardware and software.

    Info on the link in my signature below.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • noheroes
    noheroes Posts: 7 Arc User
    edited August 2009
    darthpanda16 wrote: »
    Sounds like a networking issue.

    Check your settings on your hardware and software.

    Info on the link in my signature below.

    I can't find anything useful on the link.
    I didn't touch or changed anything, I played as usual and then it happened, from that point on I can't play.
  • drwizard
    drwizard Posts: 0 Arc User
    edited August 2009
    i have the same problem.
    i don't have any PORT problem after the DMZ config,
    and i called my ISP for teachnical support for the line
    and there isn't any blocked ports or disconnection problems on their side.
    i have 2.5mb and 128k upload and its nothing to do with my
    location because some of my friends playing this game and don't have this
    problem. i'm already double checked my firewall to pass the game..
    i have windows 7 but again i don't think this the cause of the disconnection
    problem, i know that i can check ping on the patch server, there is an option
    to check ping on the server itself ? i tryed with
    the ip in the networking support but there is no response when i ping it
    (and its not because of the pc i have much much more then the Suggested Requirements)

    so darthpanda16 what can you say to help?
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2009
    Did you check your network settings for your cable modem and/or router?

    Did you check your antivirus/security/firewall settings?

    You can't directly ping our game servers because of the firewall layers. Only legit game traffic gets through.

    Did you guys thoroughly read the Microsoft Links on networking setup help?

    You can contact your ISP and see if they have been doing some maintenance the last few days that you were having issues.

    Where in the world are you connecting from?

    Who is your ISP?
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • noheroes
    noheroes Posts: 7 Arc User
    edited August 2009
    I'm connecting from Israel, my ISP is Golden Lines Cable.
    I can't see how the problem has anything to do with my Firewall, Antivirus etc as I haven't touched it and everything was ok, it just suddenly happened when I was playing normal for at least an hour.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2009
    Your region of the world has "anomalies" with networking issues. Sometimes it is REALLY good, other times it is horrible.

    Some users have had to call their ISP and get things worked out.

    Networking issues are like car traffic on freeways, and can be just as complicated.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • drwizard
    drwizard Posts: 0 Arc User
    edited August 2009
    i have double checked all of the things in the networking link in your signature
    and my ISP is the same as noheroes i'm playing form israel and have that problem.
    it seems that my internet working fine i even checked and called the ISP again i just can't get why after playing half of a minute laglessly i disconnect,
    my router is on dMz mode which giving me a free pass to the net(all the ports are open)
    and i even dont have ANY firewall the windows firewall already configured to let
    perfect world pass.
    i guess you don't have any good answer to that its nither ISP or the speed.
    my friends playing this game from israel with no problems but they have
    diffrents ISP
    with the same net speed as me..
    what left to do is to check the ISP's solution which is some sort of "gaming" pack
    that give better access to non local gaming servers but i don't think its the
    best way to solve it
    soon i change my ISP but till then i must to find what the couse of the problem.
  • noheroes
    noheroes Posts: 7 Arc User
    edited August 2009
    Wow, I have friends from Israel with different ISP who's playing normal.
    I was playing normal till few days ago.
    Probably my crappy ISP strikes again, drwizard got the same problem with it.
    I'm going to change the ISP ASAP I had enough with them.

    Thanks.
  • Arihell - Heavens Tear
    Arihell - Heavens Tear Posts: 7 Arc User
    edited August 2009
    im from israel too
    and as you can see i play this game for a long long time now.
    every 2 weeks or so the net here just get screwed, im having the same problems you have and i had it before.
    you know whats the best thing to do? just wait lol, the net will come back soon... like always

    internet zahav ze hara xD
  • Laycious - Heavens Tear
    Laycious - Heavens Tear Posts: 29 Arc User
    edited August 2009
    I'm having this same problem. I was logged in perfectly fine earlier, but then I logged off. When attempting to log back in, I type in my account information, select the character I wish to play, and after the loading screen is done my game crashes. It takes me to my desktop, and the client shuts down.

    I have tried restarting my computer and router, and still no luck. My firewall and anti-virus programs are off, and I have never had this problem ever before in my months of playing. I live in the Eastern US and have decent internet. Hopefully you can help more GM, because nothing seems to work.
    [SIGPIC][/SIGPIC]
  • LonleyWolf - Sanctuary
    LonleyWolf - Sanctuary Posts: 26 Arc User
    edited August 2009
    the same problem some time ago
    http://pwi-forum.perfectworld.com/showthread.php?t=263571

    i can log on to Sanctuary for few minets but not to Dreamweaver
  • noheroes
    noheroes Posts: 7 Arc User
    edited August 2009
    I was able to play finally in 11:30 AM (+2GMT) and I was connected for more than 12 hours without disconnecting! when I logged out finally and tried to play again the problem returned.
  • Black_wolve - Sanctuary
    Black_wolve - Sanctuary Posts: 171 Arc User
    edited August 2009
    i dont know if this is the same problem but a lot of us are getting kicked of the server seval times in a day it says diconnected from server we have to logg back in seval times its happing from friends in the usa germany and a few other places and also i did send a ticket on this seval times no respons about it also all the lag in archo any ways if you get dc your not the only one we all have

    take care
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