Question about the Live Chat
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Piliener - Lost City
Posts: 589 Arc User
Can you clarify what is and is not "immediate IN-GAME" help? Would the Etherblade waterfall glitch be this or would this go to tech support? Just trying to clarify any confusion for the future b:pleased
Spoons you will forever be missed in this community
Post edited by Piliener - Lost City on
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The waterfall issue is Customer Support, GM support.
If they are available, use the live chat, if they aren't, send in a ticket to CS.Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0 -
The waterfall issue has a few solutions posted in general, we would prefer if you tried to unstick yourself before sending a ticket
Click here to send a ticket to Customer Support * tumblr
* twitter.com/battleimmortals * FB * BoI MySpace * Blog0 -
I was just using that as an example. Sorry for the confusion. So what falls under the Tech Support...again just for an example. Would it be something like game crashes or freezing (stuff like that)?Spoons you will forever be missed in this community0
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Customer Support and GMs help you with gameplay, forum, account and billing issues.
Tech Support tries to help you get in the game, and you can report bugs to us.Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0 -
Awesome now you can refer anyone who has issues with the two to this thread
. Spoons you will forever be missed in this community0 -
If you are stuck, try the help thread eatwithspoons mentioned.
Let us know what you have tried to get unstuck.
No luck? Try Live Chat sometime in the next 6 hours.Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0 -
What if someone had a problem that is a tech and gameplay problem? Then what would they do? Could they use the chat?0
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Try forums first.Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera0 -
Okay. Thanks panda b:pleased0
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