I can get the game to start after the patcher:(

kanecco
kanecco Posts: 3 Arc User
edited July 2009 in Support Desk
an error pops up and then the game doesnt start:( plz help
20r23jc.jpg
thats the error

my pc spek is
System Information
Time of this report: 7/11/2009, 18:07:46
Machine name: ACME-8D24FD66D4
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
Language: English (Regional Setting: English)
System Manufacturer: VIA
System Model: K7VT4APro
BIOS: Default System BIOS
plz help
Post edited by kanecco on

Comments

  • kanecco
    kanecco Posts: 3 Arc User
    edited July 2009
    an error pops up and then the game doesnt start:( plz help
    20r23jc.jpg
    thats the error

    my pc spek is
    System Information
    Time of this report: 7/11/2009, 18:07:46
    Machine name: ACME-8D24FD66D4
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
    Language: English (Regional Setting: English)
    System Manufacturer: VIA
    System Model: K7VT4APro
    BIOS: Default System BIOS
    plz help
  • Kydrior - Heavens Tear
    Kydrior - Heavens Tear Posts: 5 Arc User
    edited July 2009
    I have had the same problem.
    It is really annoying me, I have Googled for the answer but cannot find anything :(
    Please help us out!
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited July 2009
    Please try this.
    [SIGPIC][/SIGPIC]
  • kanecco
    kanecco Posts: 3 Arc User
    edited July 2009
    it still has the same errorb:cry
  • Kydrior - Heavens Tear
    Kydrior - Heavens Tear Posts: 5 Arc User
    edited July 2009
    Thank you for your help but it still comes up with the same error.
    I am beginning to get rather frustrated b:sad
  • turtlebow
    turtlebow Posts: 1 Arc User
    edited July 2009
    I can't play because of this stupid error help me too.
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited July 2009
    Have you checked your drivers? Are they up to date?
    [SIGPIC][/SIGPIC]
  • baronlau
    baronlau Posts: 4 Arc User
    edited July 2009
    I had a similar problem, try this :

    Start>Run>dxdiag
    Click on "display", then in the part "DirectX Features" try to enable DirectDraw, Direct3D and AGP Texture acceleration.

    It worked for me, but I can't guarantee it will the same for you because in my error was readable the word "DirectX".

    Good luck.
  • Darkdarsi - Heavens Tear_1296480641
    Darkdarsi - Heavens Tear_1296480641 Posts: 8 Arc User
    edited July 2009
    aryannamage wrote: »
    Please try this.

    i got that error with ALL of PWE *ESO, PWI JD* and i have vista!
  • Darkdarsi - Heavens Tear_1296480641
    Darkdarsi - Heavens Tear_1296480641 Posts: 8 Arc User
    edited July 2009
    baronlau wrote: »
    I had a similar problem, try this :

    Start>Run>dxdiag
    Click on "display", then in the part "DirectX Features" try to enable DirectDraw, Direct3D and AGP Texture acceleration.

    It worked for me, but I can't guarantee it will the same for you because in my error was readable the word "DirectX".

    Good luck.

    hey those 3 items! * directdraw, direct 3D and AGP r disabled by me, how can i enable them?
  • Kydrior - Heavens Tear
    Kydrior - Heavens Tear Posts: 5 Arc User
    edited July 2009
    baronlau wrote: »
    I had a similar problem, try this :

    Start>Run>dxdiag
    Click on "display", then in the part "DirectX Features" try to enable DirectDraw, Direct3D and AGP Texture acceleration.

    It worked for me, but I can't guarantee it will the same for you because in my error was readable the word "DirectX".

    Good luck.

    Thanks, I tried this but I cannot enable the Direct3D feature as it says:
    Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.

    I still cannot access the game :(
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited July 2009
    I'm going to need some more information from you. Go to Start, click on Run (or Search if using Vista), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Kydrior - Heavens Tear
    Kydrior - Heavens Tear Posts: 5 Arc User
    edited July 2009
    Sure thing, here you are.

    I'm guessing my computer spec isn't good enough, it's newish, but still rubbish!

    34ee0r4.jpg
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited July 2009
    Unfortunately, while Matrox makes phenomenal chipsets for 2D graphics, they don't have any 3D support at all, which is required to play the game. You'll have to upgrade to a better video card if you want to play.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • nominho
    nominho Posts: 5 Arc User
    edited July 2009
    How do you enable them ??? I really need answers....
  • JadeFeathers - Lost City
    JadeFeathers - Lost City Posts: 4 Arc User
    edited July 2009
    I have the same error message, but I noticed something. On the minimum requirements, it says for Vista, there should be 128MB of RAM. I used to have XP and the min. requirement for that was 64MB. So it worked fine till one day a repair man installed Vista. So my Pent. 4 still has 64MB. If that's the problem, how can I fix it? Do I have to buy something to get it at least to 128MB? Cuz I'm clueless about what graphic cards are appropriate for my comp. I really want to play asap. b:cry
  • WerewovenRAM - Lost City
    WerewovenRAM - Lost City Posts: 29 Arc User
    edited July 2009
    You can try and see if your local pc store sells RAM and buy another 64mb (or more) of low density RAM. Make sure you ask for low density-hi density is usually chp and doesnt work with all PCs, its troublesome. I don't have much info to work with but you can also ask for a nivida graphics card which supports 3d graphics. Nivida's my trusted brand though there's other good brands. RAM is pretty easy to install after you get it. You can simply google it for more info-google's your best friend ;]
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited July 2009
    The reason for the difference in system requirements for the different versions of Windows is that each version uses different amounts of resources for itself. Newer versions require more and more resources just for the OS itself, leaving less for other applications. Thus you'll need a larger amount of RAM to run something on Vista than you would to run the same program on XP or 98.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
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