CANT start

abaro
abaro Posts: 0 Arc User
edited May 2009 in Support Desk
Hello,

I cant start pwi for like a month i posted mmuch theards on this forum and each time i do that ppl stop answering me.
well, lets try again :d.
I will send all my information, foto's...
And i wanna ask u guys, PLEASE if u post once post a second time to :) im almost sure it will work this time not givving up yet ;D.

ty for ur help ill send the info, foto's.
Post edited by abaro on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited May 2009
    You can send us a ticket to Tech Support here: http://support.perfectworld.com/ticketing

    after reading this: http://pwi-forum.perfectworld.com/showpost.php?p=2005612&postcount=33

    We'll take a look at your system and see what is going on hopefully, ok? b:pleased
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    This is my DxDiag :
    http://www.foto-uploaden.nl/upload/c4b6717d37a6b2c7bb5628dba196c02a.jpg


    This is the error i get when i click start on the launcher :
    http://www.foto-uploaden.nl/upload/4bd3ae98e9378f151d60cf0b3957ad13.jpg
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    How do you attach a file? please tell idk how to do that thank you,
  • Superangle - Heavens Tear
    Superangle - Heavens Tear Posts: 1 Arc User
    edited May 2009
    hi A.B :victory
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2009
    Try enabling DirectDraw and AGP Texture Acceleration.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    how u enable it
    plz tell
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2009
    I would check the help section for the NVidia control panel and see if there's anything in there.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    Hey, i was looking for it and i found this :

    http://www.foto-uploaden.nl/upload/a3206daf32e5facf44c8e05bb42abd0e.jpg

    but when i follow the steps i get this :

    http://www.foto-uploaden.nl/upload/51150cb3327bd469da44a7c84a6f2786.jpg

    I have to click on the button (i marked) but i cant?
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    Ur right,
    I checked whit my friend on skype talking, talking, and he did enable the midle thing tryed and a error showd up, what he enabled again it worked
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    can u please read the above reply's and answer sry for 3 posts and thank you.
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    How do u disable the direct3D thing?
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2009
    You don't want to disable Direct3D, you want to enable DirectDraw. At this point, I'm not entirely sure how you would go about doing it. Usually there's a button for it right in dxdiag, but it's not showing up for some reason. Were you able to find anything in the NVidia control panel about enabling DirectDraw?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    watch reply 9
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2009
    Would it be possible for you to set your system language to English and repost the screenshots? I'm afraid I'm not familiar enough with German to read it.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    If i do that can i change it back to?
    and how u change it?
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2009
    Actually, an easier option might be simply copy/pasting the text from the help file into a post, since I can run that through an online translator.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2009
    OK, I checked with someone and got those links translated.

    Do you have access to the administrator account on that computer? It's likely that the reason you can't turn on DirectDraw is that you don't have admin access. Try logging on as an administrator, then run dxdiag and enable DirectDraw.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    Hey, sry i couldn't post fast cuz i wasnt home so,...
    Im always on my admistratoer account (my account) and still,... same, well, mabey its not the real administrator??? can that be it? (sry for late post)

    Do i have to attach the hijackthis files or whatever it is? and if i do, can u plz tell me how to attach them idk how u do that. b:pleased

    can u please answer?
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2009
    abaro wrote: »
    Hey, sry i couldn't post fast cuz i wasnt home so,...
    Im always on my admistratoer account (my account) and still,... same, well, mabey its not the real administrator??? can that be it? (sry for late post)

    Do i have to attach the hijackthis files or whatever it is? and if i do, can u plz tell me how to attach them idk how u do that. b:pleased

    can u please answer?
    This should explain how to send us a dxdiag and hijackthis log: http://pwi-forum.perfectworld.com/showpost.php?p=2005612&postcount=33
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    Did i tell u i got the same problem in all of the games of this site?
  • abaro
    abaro Posts: 0 Arc User
    edited May 2009
    OMG OMG OMG OMG OMG OMG OMG OMG OMG.
    DAM IT im trying this so long i get bored of it !!! b:angryb:angryb:angry
This discussion has been closed.

Categories