Catshop or AFK Issues

Yeap its only while in catshop Ive left my catshop in west arch where it normally sits but didnt put it into shop mode and it has not crashed in 3.5 hours so far.

Thanks darthpanda16 for taking the time to reply and thank everyone else who is looking into fixing this problem.

I have the same problem as everyone else...memory leak with a bug report. I have been setting up shop in west archo but I will try another location to see if it still crashes. If it does, I will send a ticket with all the requested info.

I have 4 different systems, with
3 different operating systems (Windows XP, Windows Vista, and Windows Server 2003)
3 generations of Intel CPUs (Pentium 4 HT, Pentium D Dual Core, Core 2 Duo Dual Core)
3 different brands of graphics cards (Intel, ATI, Nvidia)
2 different versions of directX (DX9 on Windows 2003 and Windows xP, and DX10 on Windows Vista)
3 differerent memory profiles (512mb, 1gb, 2gb)

This is happening identically on EVERY SINGLE COMBINATION.

In all cases, it gets progressively laggier on the user interface side (Even typing to people, while in cat shop mode), this is when the memory consumption is causing the system to swap more memory.

When it hits around 2gb of memory in use,
On XP, Windowed>The client window will disappear without any messages. The "Application" in task manager will be gone, and the "elementclient.exe" "process" in task manager, is actually appearing to be running otherwise normal.

on XP, Full Screen>The full screen client will freeze, and a reboot is required to do anything futher. But please note, as verified by a 2nd computer running, the vendor is still fully functional in the world, during the time GUI is frozen.

On Vista, and 2003 Server>The application will crash with the stoplight and send logs dialouge appearing. Again the vendor itself is working in the world, when the GUI is gone, but it is necessary to end task, and restart to access the vendor agin.


The ONLY commonalities for ME, is that they are cat shops in West Archosaur near the Jewelcrafter, and all operating systems are 32 bit based.

Also for the record, when the actual user interface disappears, but elementclient.exe remains running, you are actually still functional as a vendor, you just can't ever see your sales results, without end tasking and restarting. (i have been running vendors, but "checking" on them from another player on another computer as a customer)

This implies the memory leak IS in the graphical user interface, BUT it is not specific to any one video card feature, directx version, cpu brand, graphics card brand.

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A couple questions for others, does anyone experiencing this problem, have more then 2.5-3 gb of memory? I am curious to see if the memory leak consumes past 2.5gb of ram, and if it still crashes.

Also is anyone experiencing this on an even older computer without any dual core, or even without any hyperthreading?

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My gut instinct is telling me that the display routines in the new cat shop dialogue is not properly garbage collecting memory.
Reasons
A> They just added a brand new cat shop dialogue that has not been tested on the production environment.
B> Its agnostic to many hardware issues.
C> If it were thread managment issues, we would be getting deadlocks before the memory leaked.
D> Its in the display itself, because the actual vendor continues to function properly within the game world environement, even when the client is in this crashed condition, and for SEVERAL HOURS and will go offline, when the elementclient.exe process is manually terminated.

sparqy wrote: »

A couple questions for others, does anyone experiencing this problem, have more then 2.5-3 gb of memory? I am curious to see if the memory leak consumes past 2.5gb of ram, and if it still crashes.

I'm running on 4GB of memory but I've only gotten the virtual memory running low thing about twice after a crash, I didn't check the actual number before I restarted because it was usually overnight that it crashed but I'm pretty sure it went past 2.5GB to trigger that. If I catch another one I'll check. Most of my other crashes seem to be within the range you reported so they don't trigger the memory low signal.

I am getting the same problem... I can be on the game all day long and as soon as I go into a catshop my game ends up crashing a few minutes to an hour later. When I usually go into a catshop, i totally turn all my effects off, and to the lowest minimum. Before the patch this method worked great. Never got disconnected, never crashed, worked perfect. Now I am unable to even sell anything.

But GM I did what you asked and sent in the dxdiag and hijackthis logs, for you and your staff to examine.

Hope a fix can be found

hi.. first time ever i am having this problem... i never had any problems with this game,i am playing for months. but after this patch 135,its strange that when ever i play pwi,my memory consumption keeps ticking until the point it freezes ,4 gigs of memory is used up(it happens when i leave it overnight). but if i play with optimal display settings its ok, memory usage is not that highb:sad (i guess)i will post a ticket.i am posting this just to confirm there is some problem with this new patch b:surrender

Yea.. I've been getting same problem daily after patch too. but not in catshop mode. while afk autopathing or just going around. I haven't checked how much memory I use when it happens tho. but if it eats my 8GB im scared b:shocked

Miatemaro - Heavens Tear wrote: »

Location of cat shop: 529,654

http://files.filefront.com/EClog/;13768455;/fileinfo.html
http://files.filefront.com/AFlog/;13768453;/fileinfo.html
http://files.filefront.com/AMlog/;13768454;/fileinfo.html
http://files.filefront.com/A3Dlog/;13768452;/fileinfo.html



Looking through them looks like it keeps trying to load up an NPC file and failing over and over.

I've just read through mine, and it's the same as you said. seems like it's trying to load somthing.... please fix this A.S.A.P. GMs ~ I can't set cat shop at all anymore...

Feel Better knowing that it's not just me... Hope it's fixed soon

I'm currently having the same problem as well.....no crash b4 ..since after the genie patch it crash crazy at "CAT SHOP" only...no crash during playing, soon as i go into cat shop and afk for a while, it crash, sometime i get the trafflight symbol log indicating AD, or somefink, other time my comp just crashed..

i've also notice they have make some changes to the catshop, it seem big in size
Please fix it, losing a lot of selling time...

Well, I've got this crash now not being in cat shop, but in the same location as my previous crashes. Just standing near the west archo jewelcrafter / auction house area has caused me to crash now without even being in a cat shop.


A couple tests that could give us some clues...

1.Wait in west archo, having never opened a vendor window, even as a customer.

2.Standing in west archo, having opened a vendor window once as a customer and then closing it, and then waiting.

3.Standing in west archo, having opened your OWN vendor window as a seller, and then closing, and then waiting.

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If #1 still results in crashes, it may indicate that it has nothing to do with cat shop precisely, but a matter of proximity. Say as an example, there is some other issue, that happens from when other players enter our proximity (say loading a graphic for a particular piece of armor, or the mount they're riding, etc...) and just because west arch has more people, it gets this smaller glitch more times, and the accumulation of this smaller glitch happening many times causes the larger crash. It can also be the case that we associate it with the cat shop, because our vendors are in these high traffic areas for a longer duration, then a standard playing character.

just how long this will keep going ??!! it's almost a week now from the update and still no fix... i lost at least 70% of my usual income become of this cat shop problem.... well to be precise.... it's archo problem... even when not in a cat shop the client will crash.... but cat shop looks to make u crash faster for some reason.... pfff... well... it's almost wed and i hope the new update fixes this problem.

I've also had some similar problems. I don't mind these so much, but the post-genie barb bug is horrible.

I am having same issue with my desktop

Windows Vista Ultimate 64 bit
Intel QX6850 3.0Ghz quad core extreme
4GB of ram
Nividia 9800GT

Its not only catshop altho tats where it happens most of the time. Indeed every time it happens, I am in west archo.

I use window mode and notice my ram usage is @ 59% all the time, but when I am in the game, CPU usage of all 4 core is 99-100%. When PW is running in the background, average cpu usage alters from 82% - 95%

I did not see anyone mention high cpu usage.. so I dont know if this is just me.

OK just clarifying, the dcs are being caused by a "memory leak"? Because if so, wouldn't just not leaving the game running for long periods of time, or restarting your computer fix the lag and dcs? (not fix but lessen the effects) It still needs to be fixed but it seems like this is a quick little thing you can do to get through it while the GMs work something out.