Unable to start game

einzigartigkeit
einzigartigkeit Posts: 3 Arc User
edited May 2009 in Support Desk
So i just downloaded the game, all patches and everything. after the launcher comes up, i hit start and i loads to a black screen, then a sound is made and it crashes.

i'm not sure what causes thiss, any help?
Post edited by einzigartigkeit on

Comments

  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited May 2009
    I'm going to need some more information from you. Go to Start, click on Run (or Search if using Vista), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • einzigartigkeit
    einzigartigkeit Posts: 3 Arc User
    edited May 2009
    device

    name - Radeon X300 SE 128MB Memory
    manufact: ATI Technologies inc.
    Chip Type: Radeon X300 SE (0x5B60)
    DAC Type: internel DAC (400mhz)
    approx total memory 128.0 mb
    current display mode - 1024x768
    monitor - plug and play

    Driver

    main driver - ati2dvag.dll
    version - 6.14.0010.65245 (english)
    date - 3/259/05
    WHQL Logo'd - yes
    Mini VDD - ati2m2tag.sys
    VDD - n/a
    DDI Version - 9 (or higher)
  • einzigartigkeit
    einzigartigkeit Posts: 3 Arc User
    edited May 2009
    bump for help?
  • ladybella32
    ladybella32 Posts: 7 Arc User
    edited May 2009
    Hello im also having same problem , i just downloaded pw this morning and i cant get past login page to create a char. , it crashes on me or my computer reboots itself ! here is my display info also ! I dont have any other problems with my other games i play like age of conan or rohan they seem to work just fine no crashing or rebooting . But PWi does like i said i just downloaded this morning and cant get past login page to create a char ! Thank you for your help ...... ladybella


    nvidia geforce 8500 gt

    manuf.-nvidia
    chip type-geforce 8500 gt
    DAC-integrated ramdac
    Approx. total mem. - 512mb
    current display md. 1280x1024(32 bit ) 60hz
    mont. - philips 1075 (10752)
    main driver-nv4_disp.dll
    Vers. - 6.14.0011.8250 ( english)
    Date: - 3/27/2009
    WHQL logo'd : yes
    mini VDD :nv4_mini.sys
    VDD: N/A
    DDI 9 ( or higher)
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