Login issues

Posts: 28 Arc User
edited May 2009 in Support Desk
I'v been trying to login to play. Once i get to my character and press start the game shuts down and closes. then this weird error message comes up. I can't give you everything the error message said, it's a different language i think but it's something like this.
^ " ^ " 3` ' "
1/4O'O 1/2"O"pE U ID`o1/4'<<IEo i
That top row would be right next to the symbol below it. The blank spaces are the pound sign England uses for money sign. (don't have it on my key board.) I am not very good at fixing pc issues an i am totally clueless on this one.
Also my whole screen flashes since I've been playing the game, kinda like it blinks or something.
Post edited by ritaf on

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Comments

  • Posts: 3,378 Perfect World Employee
    edited May 2009
    I'm going to need some more information from you. Go to Start, click on Run (or Search if using Vista), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two

  • Posts: 28 Arc User
    edited May 2009
    file:///C:/Documents%20and%20Settings/Other%20People/My%20Documents/Broken%20heart,dreaming%20of%20you

    I don't know if the file above worked, I'm not sure on how to get what you want on this thread. Wait let me say I don't know how to get what you want on this thread. But i still have the directx diagnostic tool up in case you need more and know how to get me to get in on here for you.
    Thanks for helping a pc illiterate.
  • Posts: 3,378 Perfect World Employee
    edited May 2009
    If you don't have a site to upload a screenshot or log file to, you can simply type the information from the Display tab into your post.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two

  • Posts: 28 Arc User
    edited May 2009
    Ok, here it is...

    Name: Intel (R) 82945G Express Chipset family
    Manufacturer: Intel Corporation
    Chip type: Intel (R) 82945 G Chipset Family
    D A C Type: Internal
    Approx Total Memory: 224.0 mb
    Current Display Mode: 1152 x 864 (32 bit) (75 hz)
    Monitor: Plug and Play

    Main Driver: ialmrnt5.dll
    Version: 6.14.0010.4363 ( English)
    Date: 7/20/2005
    WHQL Logo'd: Yes
    Mini BDD: ialmnt5.sys
    VDD: N/A
    DDI Version: 9 or higher
  • Posts: 9,471 Arc User
    edited May 2009
    Your video chipset is not powerful enough to run the game well, or at all.

    It does not have all the 3d functions required for the game to run right, and it does not have ANY pixel or vertex shader support.

    Please consider upgrading your hardware. Preferably to an ATI or nVidia video chipset.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Posts: 28 Arc User
    edited May 2009
    OK, Thank you all for your help and I will work on upgrading the hardware and see if that works...Keeping the fingers crossed!! LOL
  • Posts: 9,471 Arc User
    edited May 2009
    I got one digit off (I got your video chipset wrong), but it still handles 3d functions with software acceleration, which stresses your CPU and uses your system RAM.

    If updating your drivers doesn't help, then you may need to upgrade.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Posts: 28 Arc User
    edited May 2009
    I did get to play some last night, but now this morning after i ran McAfee i tried to start the game. When the link came up for it to start is said i needed to up date. So i clicked on automatic and now it's freezing up at
    updating files
    elements data
    I stopped it and retried again and it's still freezing up at the same place
  • Posts: 28 Arc User
    edited May 2009
    And now i'm getting
    download error
    retry in (so many seconds)

    AAAAHHHRRRRGGGGGGg
  • Posts: 28 Arc User
    edited May 2009
    ok it's finally loaded and i'm on playing now yipee!!!
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