Can't Play Perfect World!!! In-game Startup Crashes My Computer!!! Help!!! Please!!!

ninthcrusader
ninthcrusader Posts: 4 Arc User
edited April 2009 in Support Desk
I have downloaded Perfect World International and all of its updates and ****, but when I start-up the game, log in and then make a character, ect. It will freeze/go crazy when I start up actual gameplay! Then computer mouse will stop moving and whole computer freezes up and then a constant beeping noise goes off continuously until I kill the power! Kinda like "...dingdingdingdingdingdingdingdingdingdingdingding..."

I'm sure I have updated drivers because I had to get updated drivers when this other game Last Chaos was not working, then it worked after I did so.

Anybody help me with this??? Please?! Thank you! Any help is much much much appreciated!

And I am using Vista 32-bit, but I know that has nothing to do with the problem and yes I am running program as administrator on computer.

I figure the problem must have to do with drivers or graphic card, but I'm clueless with this kind of stuff!!! Help!
Post edited by ninthcrusader on

Comments

  • aryannamage
    aryannamage Posts: 0 Arc User
    edited April 2009
    Could you please provide us the following fields from a DXdiag :
    System Tab - System Information box -
    Operating System :
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:

    Display Tab - driver box -
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run)
    [SIGPIC][/SIGPIC]
  • ninthcrusader
    ninthcrusader Posts: 4 Arc User
    edited April 2009
    System Information
    Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
    Processor: Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz (2 CPUs), ~2.0GHz
    Memory: 2038MB RAM


    Display Devices
    Card name: Mobile Intel(R) 945 Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) GMA 950

    Driver Date/Size: 6/18/2008 13:38:24, 3305472 bytes
  • ninthcrusader
    ninthcrusader Posts: 4 Arc User
    edited April 2009
    In case my previous post was not entirely what you wanted, here you go:

    System Information
    Time of this report: 4/28/2009, 02:47:41
    Machine name: KITCHEN
    Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506)
    Language: English (Regional Setting: English)
    System Manufacturer: Gateway
    System Model: MX8738
    BIOS: Rev 1.0
    Processor: Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz (2 CPUs), ~2.0GHz
    Memory: 2038MB RAM
    Page File: 1178MB used, 3133MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6001.18000 32bit Unicode
    Display Devices
    Card name: Mobile Intel(R) 945 Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Intel(R) GMA 950
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_27A2&SUBSYS_0685107B&REV_03
    Display Memory: 256 MB
    Dedicated Memory: 0 MB
    Shared Memory: 256 MB
    Current Mode: 1440 x 900 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: igdumd32.dll
    Driver Version: 7.14.0010.1504 (English)
    DDI Version: 9Ex
    Driver Attributes: Final Retail
    Driver Date/Size: 6/18/2008 13:38:24, 3305472 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B78E66-64E2-11CF-2B76-8F26A2C2CA35}
    Vendor ID: 0x8086
    Device ID: 0x27A2
    SubSys ID: 0x0685107B
    Revision ID: 0x0003
    Revision ID: 0x0003
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {AEDC1D5D-8546-440E-AAB2-B69FA725AF82}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_FieldAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited April 2009
    If I saw that right earlier you did update your graphicscard by now? Your computer is normally strong enough for PW but that graphicscard is not exactly perfect for gaming. It can work but it is a hit or miss situation with it really. I would try sending in a ticket to Customer Service to see if they have any other ideas. Like I said it is possible to work though I personally would strongly encourage you to buy another card. Nvidia would be my own choice as they seem to have the best support.
    [SIGPIC][/SIGPIC]
  • ninthcrusader
    ninthcrusader Posts: 4 Arc User
    edited April 2009
    Thanks, I'll try that. Although I thought we got new drivers at some point, then again they probably weren't the best for gaming. Thanks!
  • Amyreth - Harshlands
    Amyreth - Harshlands Posts: 11 Arc User
    edited April 2009
    ninthcrusader wrote: »
    I have downloaded Perfect World International and all of its updates and ****, but when I start-up the game, log in and then make a character, ect. It will freeze/go crazy when I start up actual gameplay! Then computer mouse will stop moving and whole computer freezes up and then a constant beeping noise goes off continuously until I kill the power! Kinda like "...dingdingdingdingdingdingdingdingdingdingdingding..."

    I'm sure I have updated drivers because I had to get updated drivers when this other game Last Chaos was not working, then it worked after I did so.

    Anybody help me with this??? Please?! Thank you! Any help is much much much appreciated!

    And I am using Vista 32-bit, but I know that has nothing to do with the problem and yes I am running program as administrator on computer.

    I figure the problem must have to do with drivers or graphic card, but I'm clueless with this kind of stuff!!! Help!
    Oddly, it sounds like your keyboard has a stuck key. If your using a USB keyboard or mouse, I would also check to make sure they are both securely inserted. Believe it or not, Vista can sometimes "cancel" out stuck keys and you'd never realize that they stuck every now and then. It also could cause things to run slow, or very oddly. Also, if your keyboard and mouse happen to be bluetooth, there can be an issue there as well.
    Graphics wise, your already in the full rendering mode you would be while playing the game. In the launcher you can turn all the graphics options down to minimal. I'm not aware of anything that would change between the character creation screen and the actual game play. I would also recommend that you play in windowed mode instead of full screen mode. I've had nothing but issues playing full screen but since I switched to using windowed mode I've had no issues at all.
    Hope this helps
  • Amyreth - Harshlands
    Amyreth - Harshlands Posts: 11 Arc User
    edited April 2009
    Saw the Direct X info...
    First off make sure once the game is running you set processor Affinity so the game only uses one of your processor cores instead of both.
    For more details on how to do this, try my other post here.
    http://pwi-forum.perfectworld.com/showthread.php?t=258572
    Your graphics card has enough memory however, it's actually using the same memory as your system, so it's going to run a fair amount slower. I've seen lots of problems with games when people use the integrated intel graphics cards.
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