Need Help: "Customization Data Transfer Error"

The_cleric - Dreamweaver
The_cleric - Dreamweaver Posts: 8 Arc User
edited April 2009 in Support Desk
Ok, so i deleted a character two days ago, but i changed my mind and restored him. When i go to modify his looks, when i try to conferm any and all changes, it says Customization data transfer error. so i click ok and then i cant to anything and i have to CTRL+ALT+DEL just to close PWI. Also, i can get into the game with him, but its very laggy even in places where there are hardly any people WITH the best quality thing in the top-left corner on. But if i play on my level 12 cleric, everything is fine and there is hardly, if any, lag. The character i restored is a level 1 Wizard. Thanks for helps. b:thanks
Post edited by The_cleric - Dreamweaver on

Comments

  • The_cleric - Dreamweaver
    The_cleric - Dreamweaver Posts: 8 Arc User
    edited April 2009
    Ok, i think i got it, i figured it out. Apparently, like 5 minutes before your modify time is up, the servers or something make it so you cant change it, because i tried to restart my computer. I came back and then i couldnt modify him, his button was grayed out.
    b:beg < ....i like that face b:chuckle
  • Zeryth - Heavens Tear
    Zeryth - Heavens Tear Posts: 4 Arc User
    edited April 2009
    I keep getting this error on my archer, and I just made him yesterday.
  • sarkastian
    sarkastian Posts: 20 Arc User
    edited April 2009
    I'm new to the game, and I had a similar but NOT identical problem customizing my first character.

    After spending considerable time choosing a preset, then tweaking the face, hair and body, I entered the game to find that, not only did NONE of my customization choices stick, I didn't even get the same preset I had chosen. My character looks COMPLETELY different. The only thing that came through were some of the color choices.

    Is this a known issue? Did I do something wrong? Will I have a chance to change the appearance of the character later and maybe get closer to my intended design? Should I delete the character and try again, or will the same thing just happen?
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited April 2009
    For the first 48 hours of your character's life, you can use the Modify button to recustomize your character as often as you like.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • sarkastian
    sarkastian Posts: 20 Arc User
    edited April 2009
    Thanks for the quick response, Surtr. But why did this happen? Is there a time limit, or a bug, or are you not supposed to choose a preset first? It's great that I can try again without deleting, but what's to stop the same thing from happening? I'll try again as soon as I get home; hopefully the character will come out "right" this time, lol!
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited April 2009
    It's a bug that occurs occasionally. If you want to be safe, you can save it as a custom preset before finalizing it. That way if it doesn't work, you can simply reload your preset.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
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