Constant "Software error" crashes...

Alvaris - Dreamweaver
Alvaris - Dreamweaver Posts: 2 Arc User
edited March 2009 in Support Desk
Ever since I started playing I keep having crashes to desktop with the bug report about an "unexpected software error". They happen randomly, I may play for an hour before it happens or just 5 minutes.

I've looked through the forum with the search option and I have to say I'm amazed, there were alot of others who have/had the same problem, and every time the same answers how it may be fixed. I've tried all these options I could find here and none seem to help in my case.
I've tried the verifying, it didn't help, I have the latest videocard driver installed, I have the AMD dual core optimizer program installed. No other game I have installed has this problem at all.

I've seen this question asked alot of the people with this same problem, so I'll just go ahead and post my computer's dxdiag specs in advance:

System Tab - System Information box -
Operating System : Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
Processor : AMD Athlon(tm) 64 X2 Dual Core Processor 6400+, MMX, 3DNow (2 CPUs), ~3.2GHz
Memory : 3070MB RAM

Display Tab - device box -
Name: NVIDIA GeForce 8600 GTS
Chip Type: GeForce 8600 GTS
Approx Total Memory: 512.0 MB

Display Tab - driver box -
Main Driver : nv4_disp.dll
Version : 6.14.0011.8208 (English)
Date: 2/18/2009 14:44:00, 6185088 bytes

What can I do to fix this, as I'm liking the game for the most part so far.
Artificial Intelligence is no match for Natural Stupidity!
Post edited by Alvaris - Dreamweaver on

Comments

  • Shanrune - Heavens Tear
    Shanrune - Heavens Tear Posts: 32 Arc User
    edited March 2009
    C:\Program Files\Perfect World Entertainment\Perfect World International\launcher

    try using the fixit file in this.

    did you verify, if not do it.

    also, since your cpu is dual-core, when you open the game, alt-tab and ctrl-alt-dlt right click on elementclient.exe and set the affinity to 1 of the cores.


    btw great post, respectful, well worded, and informative of your problem. nice!
    "I am just a worthless liar,
    I am just an imbecile,
    I will only complicate you,
    Trust in me and fall as well,
    I will find a center in you,
    I will chew it up and leave,
    I will work to elevate you,
    Just enough to bring you down..."
    -Tool


    Scientifically speaking, murder is defined as extroverted suicide.
  • Alvaris - Dreamweaver
    Alvaris - Dreamweaver Posts: 2 Arc User
    edited March 2009
    I've tried the fixit.bat file and set the affinity to 1 core, neither helped, I still keep getting the crash to desktop software errors. And yes, as I already had stated in my primary post I have already tried the verifying as well.

    The game is fun, but the constant crashing is starting to get on my nerve :(
    Artificial Intelligence is no match for Natural Stupidity!
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2009
    Could be your video card overheating, or other parts of your system. PWI pushes some video cards pretty hard.

    Try running the game in lower graphic settings, turn every effect off or down.

    See how performance goes.

    I'm also replying to your email right now. Been away for a week tending to Dark Side events b:victory
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
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