**Please, an ETA on Graphics Fix?**

Yes please, all we want is something official than we will leave you alone. Please? anything? i want to enjoy the game again, i hope it has not come to the point where we cannot rely on the service of the tech support anymore. I do not want to leave this game, the graphics are one of the reasons i fell in love with this game. So please, its been half of all yesterday and all of last night. So please dont disapoint me, I hope you shall not dissapoint me.

surtr wrote: »

It is one thing to report bugs; it is quite another constantly ask for information on when a bug that has existed for barely 24 hours will be fixed. As Darthpanda pointed out, we are not the developers and have no ability to fix these bugs ourselves. All we can do is report them to the developers, who by now are well aware of these issues and are working hard to fix them. Believe me when I say that we are not ignoring you or the seriousness of these issues, but making multiple threads and repeatedly bumping them asking for new information every hour or so is not going to get them fixed any sooner.

I think it is not you, the forum admins that we are expressing discontent with. It's the idea that it could take this long for the developers to fix a problem like this. Most of us spend actual money to play this game and when you pay money for something, you expect it to work properly. I put in a support ticket myself and waited nearly 36 hours for a response. I am sure the boutique generates more than enough income for the game to expect prompt replies to tickets, even if only an automated "we got your ticket, we'll get back to about it" response. You complain about multiple threads, yet I believe the reason so many threads were started is because no-one responded to the first one for quite some time. Again, this is not meant as an attack on the Admins, but making a point about customer service from the developers and techs who are surely getting paid very well to design this game. BTW, 24 Hours is a LONG time to someone who is wanting to be able to play a game they spend 20 or more dollars a week on. You make it sound like that is a trivial time, but to to a CUSTOMER of a business (which PWI is) 24 Hours is an eternity.

kantorek wrote: »

We understand your frustration with this issue but as surtr said, the developers are already working on a fix for this issue.

While we would like to push out a patch to immediately fix this issue, you have to understand that each new patch has a chance to break other parts of the game. We are not going to open up the chance for other things to break, just for the sake of one problem.

There is also the fact that there are other items we also have to address as well such as the Cube of Fate issue. Releasing one patch to fix the animation issue, but not the Cube of Fate would draw the ire of even more people.

It is unfortunate that the Fly animation is sped up, but that does not hinder your character from actually casting the Fly mount, or traveling from point A to B. If the animation is making you dizzy, try using the Auto-Path feature for long distance flights.

So please hang tight, a fix will be on its way soon. Thank you for your patience.

The flying and embrace are one thing, the terrain issue is the one that really causes actual gameplay problems. It's very hard to keep track of where you are in a field of combat when all the terrain is the same (on low setting) or totally bizarre looking (on high setting)

I'd be completely happy if they could just do a quick patch to fix the terrain or tell me some way to change my computer settings to fix it. Since it only occurs for some people (my GFs computer ((HP circa 2007) doesn't have the terrain issue, but mine (DELL circa brand newish)) does)(seems the nicer the computer, the more likely the terrain issue occurs) ... there must be some setting that can be altered to fix it. I don't have the technical know-how to know what the difference between our computers is graphic wise, I just know that mine is a bit newer and a tiny bit nicer technically. If there was some little setting that is the difference, and it could be changed temporarily to fix the issue while the more complicated bugs are worked out, that would be awesome.

kantorek wrote: »

We understand your frustration with this issue but as surtr said, the developers are already working on a fix for this issue.

There is also the fact that there are other items we also have to address as well such as the Pet model bug, where tamed pets are the low quality version of the true pet.

b:beg pretty please haha

with that being said, although it is pretty bad, i ran the fb39 last night, the floor was all messed up, but it didnt hinder the entire group completing it, its just one of those things you roll with untill it gets fixed.

Gms arent god (well thats debatable), gms are game masters, not devs, or game coders. just like every other game thats ever been out there, we have to wait for a fix

to be honest, there are some mmo's ive played that are waaaay worse then this, if it bugs you that much then go outside for a it, get some fresh air, log in for the daily xp and then do something active.

What I meant by "little setting" was a setting on my end. I was hoping maybe someone had come across a way to change video card settings to temporarily cure the terrain problem. Everyone seems to be saying that the nicer computers have the most issues. My GF has a Hewlett Packard (not old but older than mine) and I have a Dell (brand new) .... hers still displays terrain correctly on the highest graphic settings and mine doesn't. Our faction leader also noted that his high end computers have the terrain "glitch" but his "crappy laptop" that he travels with does not. If nothing else maybe that info will help diagnose the problem. What would be the technical difference between the computers that would cause one to have the problems and the other not to?