Problems with connection to the server (help plz)

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pvl
pvl Posts: 9 Arc User
edited March 2009 in Support Desk
b:surrender
I can't connect to the server.
It says "unable to connect to the server".
I reinstalled it but I have still the same problem.
No ping, nothing.

I loged in with admin it didn't worked to.
Firewall allow it etc...
Btw I have vista (servis pack 2) and i got never problems like that with other games.

Asking help,

pvl
Post edited by pvl on

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  • pvl
    pvl Posts: 9 Arc User
    edited February 2009
    Options
    Here I scaned ports. Meaby sum ussefull info. But I'm stuck right now >.<


    Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.31.

    dnet: Failed to open device eth12

    QUITTING!
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited February 2009
    Options
    Please try running the game As Administrator.
    [SIGPIC][/SIGPIC]
  • pvl
    pvl Posts: 9 Arc User
    edited February 2009
    Options
    I did it before and now i tried again.
    Same thing first "cannot find page" (for 1 sec) then i get crysmas massage and then when I log in the server "unable to connect to server" also no ping.
  • orionsx455
    orionsx455 Posts: 7 Arc User
    edited February 2009
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    At least you can get the server message. I can't even get that.
  • pvl
    pvl Posts: 9 Arc User
    edited February 2009
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    Hehe you have other problem then xD. I just don't get connection from servers. (can't log there in)
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited February 2009
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    Please run a command line level "tracert pwigc3.perfectworld.com", and copy-paste results into here (don't bother with the * results after the last pnap.net router).
    [SIGPIC][/SIGPIC]
  • pvl
    pvl Posts: 9 Arc User
    edited February 2009
    Options
    Трассировка маршрута к pwigc3.perfectworld.com [64.74.134.58]
    с максимальным числом прыжков 30:

    1 2 ms 1 ms <1 мс 192.168.0.1
    2 20 ms 8 ms 12 ms 78-23-144-1.access.telenet.be [78.23.144.1]
    3 78 ms 21 ms 9 ms dD5E0FB21.access.telenet.be [213.224.251.33]
    4 108 ms 96 ms 102 ms dD5E0FD49.access.telenet.be [213.224.253.73]
    5 28 ms 96 ms 102 ms dD5E0FD15.access.telenet.be [213.224.253.21]
    6 23 ms 101 ms 65 ms dD5E0FD9A.access.telenet.be [213.224.253.154]
    7 22 ms 10 ms 27 ms 212.3.232.9
    8 16 ms 18 ms 17 ms ae-11-11.car2.Brussels1.Level3.net [4.69.136.250
    ]
    9 45 ms 39 ms 35 ms ae-4-4.ebr1.Amsterdam1.Level3.net [4.69.136.254]

    10 16 ms 14 ms 18 ms ae-12-53.car2.Amsterdam1.Level3.net [4.68.120.80
    ]
    11 35 ms 31 ms 25 ms verio-level3-ge.Amsterdam1.Level3.net [213.244.1
    65.242]
    12 58 ms 34 ms 44 ms xe-2-0-0.r23.amstnl02.nl.bb.gin.ntt.net [129.250
    .2.101]
    13 12 ms 15 ms 55 ms ae-1.r22.amstnl02.nl.bb.gin.ntt.net [129.250.4.2
    21]
    14 28 ms 72 ms 47 ms p64-2-0-0.r23.londen03.uk.bb.gin.ntt.net [129.25
    0.4.104]
    15 23 ms 26 ms 61 ms ae-0.r22.londen03.uk.bb.gin.ntt.net [129.250.4.8
    5]
    16 89 ms 92 ms 111 ms as-0.r20.nycmny01.us.bb.gin.ntt.net [129.250.3.2
    54]
    17 151 ms 107 ms 94 ms ae-0.r21.nycmny01.us.bb.gin.ntt.net [129.250.2.2
    6]
    18 124 ms 107 ms 102 ms as-0.r20.asbnva02.us.bb.gin.ntt.net [129.250.2.9
    ]
    19 221 ms 168 ms 140 ms as-1.r20.dllstx09.us.bb.gin.ntt.net [129.250.3.4
    2]
    20 138 ms 144 ms 168 ms ae-0.r21.dllstx09.us.bb.gin.ntt.net [129.250.2.5
    9]
    21 269 ms 176 ms 279 ms as-3.r21.snjsca04.us.bb.gin.ntt.net [129.250.4.2
    5]
    22 187 ms 186 ms 188 ms ae-0.r20.snjsca04.us.bb.gin.ntt.net [129.250.2.9
    6]
    23 211 ms 180 ms 178 ms po-3.r03.snjsca04.us.bb.gin.ntt.net [129.250.3.2
    34]
    24 184 ms 181 ms 235 ms xe-0.internap.snjsca04.us.bb.gin.ntt.net [129.25
    0.12.82]
    25 251 ms 175 ms 168 ms border2.t7-1-bbnet1.sje.pnap.net [66.151.144.5]

    26 179 ms 185 ms 207 ms edge2.ve255.sje-sje004-764.sje004.pnap.net [66.1
    51.149.54]
    27 * * * Превышен интервал ожидания для запроса.
    28 * * * Превышен интервал ожидания для запроса.
    29 *


    (etc etc... Then it close by it self)
  • pvl
    pvl Posts: 9 Arc User
    edited February 2009
    Options
    So you know what the problem is?
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited February 2009
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    Belgium and the Russian Windows localization shouldn't create any issues. Can you please verify all firewalls, security software, or programs like PeerGuardian, are not blocking the elementclient.exe?
    [SIGPIC][/SIGPIC]
  • pvl
    pvl Posts: 9 Arc User
    edited February 2009
    Options
    I turned them all of my windows firewall ESET anti-virus and ESET personal firewall.
    And loget in with admin. Still no results. when elementclient.exe start it just don't connect.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited February 2009
    Options
    Please try running nmap again, As Administrator, with the same command.
    [SIGPIC][/SIGPIC]
  • pvl
    pvl Posts: 9 Arc User
    edited February 2009
    Options
    Starting Nmap 4.76 ( http://nmap.org ) at 2009-02-07 20:24 Романское время (зима)

    Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.32.

    Interesting ports on smtp.perfectworldinternational.com (64.74.134.32):

    PORT STATE SERVICE

    29000/tcp open unknown



    Nmap done: 1 IP address (1 host up) scanned in 1.29 seconds
  • Lirgorn - Heavens Tear
    Lirgorn - Heavens Tear Posts: 63 Arc User
    edited February 2009
    Options
    Bumping this on up cos im having a similar problem as here.

    Was all fine until today, dont know why.

    Just cant connect to the LC server. The other 2 are fine.
    Currently playing:
    Lirgorn - Heavens Tear - Lv.7X Wiz - Elysium
    Akkari - Lost City - Lv.4X Archer - Guildless (as of 19/02/09)

    Rolling Harshlands upon release! Archer all the way!
    Rule34!

    Give a man a fish and he can eat for a day.
    Teach a man to fish and he can promptly forget he ever didnt know and call people "noobs" in the fishing forums.
  • crystalt
    crystalt Posts: 12 Arc User
    edited March 2009
    Options
    I'm having the same issue. I did the tracert pwigc3.perfectworld.com


    Ended up with this:

    untitled.JPG
  • hcenir
    hcenir Posts: 2 Arc User
    edited March 2009
    Options
    I'm having the same issues. Ran the tracert, same results as previous screenshots (minor differences in that I have a different isp, of course) and the auto patcher can't connect. Had to download the manual patch from the site and run it. Can't connect to servers in the game, either.

    Oh, and not sure if this'll help lead to discovering the source of the problem or not, but when I try to run the game in compatibility mode (winxp sp2) the launcher just locks up upon opening.

    EDIT: Okay, that's interesting. Now it's throwing "cannot connect to server" messages at me before I even finish typing my login information. XD
    Preemptive error messages?

    Oh, and I'm running the game as admin.
  • Julyah - Sanctuary
    Julyah - Sanctuary Posts: 160 Arc User
    edited March 2009
    Options
    There's a maintenance right now so that's why you can't get through. Try if the problem persists after the maintenance.
    [Tech Support Junkie]
    Player 1: "I dont believe this is an off-topic worthy thread."
    Player 2: "It's not even worth it for lower depths. What do we do?"
    Player 3: "Delete it?"
    Mod: "Moving this to tech support."
    _________________________________
    Sanctuary: Julyah - Venomancer | Tevos - Wizard | Elliana - Archer
  • robertwb69
    robertwb69 Posts: 18 Arc User
    edited March 2009
    Options
    Julyah - Sanctuary wrote: »
    There's a maintenance right now so that's why you can't get through. Try if the problem persists after the maintenance.

    Any idea when maitence will be done?

    Edit: http://pwi-forum.perfectworld.com/showthread.php?t=217732
  • hcenir
    hcenir Posts: 2 Arc User
    edited March 2009
    Options
    Oh. Hahaha. Oops. I'll check the main site to see if there's a maintenance schedule posted.

    Okay, I looked and now I'm just lost. XD
  • tastysammich1
    tastysammich1 Posts: 0 Arc User
    edited March 2009
    Options
    When will the servers be back up?
This discussion has been closed.

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