problems with start

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kalyrra
kalyrra Posts: 8 Arc User
edited March 2009 in Support Desk
k i just downloaded the game. i updated everything on the patch, all the files are verified. but when i hit start, about 10 seconds later an error message pops up that i cant read because its just random letters and accents and stuff. the only option is "okay", so after i hit it, about a minute later, the patch closes itself. ive uninstalled and reinstalled the game 3 times now, and it still happens. can anybody help me out?
Post edited by kalyrra on

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  • Julyah - Sanctuary
    Julyah - Sanctuary Posts: 160 Arc User
    edited March 2009
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    Go to the Troubleshooting FAQ (Yes, I could link it for you but I like to make people run, and it really helps to read that stuff) on top of the Tech Support Zone and look for a guide to install East-Asian Language Pack.
    Most likely those random letters are supposed to be chinese, and after getting them to show as they're supposed to we could try deciphering them.
    [Tech Support Junkie]
    Player 1: "I dont believe this is an off-topic worthy thread."
    Player 2: "It's not even worth it for lower depths. What do we do?"
    Player 3: "Delete it?"
    Mod: "Moving this to tech support."
    _________________________________
    Sanctuary: Julyah - Venomancer | Tevos - Wizard | Elliana - Archer
  • Mystireeh - Heavens Tear
    Mystireeh - Heavens Tear Posts: 21 Arc User
    edited March 2009
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    Some people don't still have the CD (Like me b:chuckle) so what do you do then, i know someone who has this problem
  • Mystireeh - Heavens Tear
    Mystireeh - Heavens Tear Posts: 21 Arc User
    edited March 2009
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    Oh, and btw i dont think he even has an account yet.. he cant use the forums atm
  • Julyah - Sanctuary
    Julyah - Sanctuary Posts: 160 Arc User
    edited March 2009
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    There are usually 3 cases:

    1) You have the CD.
    2) You have OS preinstalled so that you can install stuff without the CD.
    3) You have pirated you OS.

    Case 1 & 2, simple.
    Case 3, look into the mirror.

    In case you have lost your CD you can always borrow from a friend. Also I think you can fiddle around with your settings so that you can download the extra files from Microsoft's site instead of the CD. It requires you to have a legit Windows registration.

    EDIT:
    I really don't think Perfect World Entertainment is responsible for people losing their OS install discs.
    [Tech Support Junkie]
    Player 1: "I dont believe this is an off-topic worthy thread."
    Player 2: "It's not even worth it for lower depths. What do we do?"
    Player 3: "Delete it?"
    Mod: "Moving this to tech support."
    _________________________________
    Sanctuary: Julyah - Venomancer | Tevos - Wizard | Elliana - Archer
  • Mystireeh - Heavens Tear
    Mystireeh - Heavens Tear Posts: 21 Arc User
    edited March 2009
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    Well, i understand that.
    But a lot of the help posts are like this one, they all say you need a disk.
    In which case i know many people have not actually got for several reasons e.g their computer never came with one.
    But with the problem my friend is having, A LOT of people have talked about this disk. He doesn't have it. The only way of resolving the problem is with the CD? or is it possible that there is a way to solve it with out it?

    Thanks ^^

    PS :- The problem is an error in 'strange' letters which i don't think anyone has
    translated. I know many people have suffered from this, this would be a
    great help thread if someone was to know.
    Ill shut up now ^^ b:shutup
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited March 2009
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    To get the East Asian language packs for XP and earlier, you need a disc.

    Info can be found here to help: http://newton.uor.edu/Departments&Programs/AsianStudiesDept/Language/index.html

    You may also need to update your video drivers via your system manufacturer's website. Do that first, for video and motherboard updates.

    If you have tried that, try updating the video drivers for your video card/chipset.

    Install properly, reboot system.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • kalyrra
    kalyrra Posts: 8 Arc User
    edited March 2009
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    i read the other threads that have the answer of "download the east languages" well i did that. it didnt work - the same error message is coming up, still unable to read it. so obviously, that route doesnt work. something else has to be wrong.
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited March 2009
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    I'm going to need some more information from you. Go to Start, click on Run (or Search if using Vista), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • kalyrra
    kalyrra Posts: 8 Arc User
    edited March 2009
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    Device Box:
    Name:
    Manufacturer: n/a
    Chip type: n/a
    DAC type: n/a
    Approx. total memory: n/a
    Current display mode: 1024 x 768 (32 bit)(1 Hz)
    Monitor:


    Drivers Box:
    Main Driver: vga.dll
    Version: 5.01.2600.0000 (English)
    Date: 4/14/2008 07:00:00
    WHQL Logo'd: n/a
    Mini VDD: vga.sys
    VDD: n/a
    DDI Verison: unknown
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited March 2009
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    Well according to that, you either don't have a video card installed or don't have any drivers for it installed. Once you rectify that you should be able to play, assuming your video card falls within the minimum system requirements at the bottom of this page.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • kalyrra
    kalyrra Posts: 8 Arc User
    edited March 2009
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    lol thanks.

    guess that means i have to call dell again.... i just got this laptop on the 4th... had to call the same day, then called again on sunday... finally got everything installed.... except the video drivers lol


    irony's funny, ain't it?

    but thanks. hopefully it works =] i really wanna play
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited March 2009
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    If you know the laptop's model, you should be able to find drivers on their website.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • kalyrra
    kalyrra Posts: 8 Arc User
    edited March 2009
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    like, on google? just type in the model and the driver im looking for?
    or something like that
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited March 2009
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    Go to http://support.dell.com/support/index.aspx?~ck=pn and click on Drivers & Downloads. It'll ask you some questions, and when you've answered them it'll take you to the downloads page for your laptop. Download the video driver and install it and it should work.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • kalyrra
    kalyrra Posts: 8 Arc User
    edited March 2009
    Options
    alright. theres two to choose from, so i downloaded both. the only problem right now is, neither will unzip all the way.
  • Julyah - Sanctuary
    Julyah - Sanctuary Posts: 160 Arc User
    edited March 2009
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    Sounds weird. Are you sure you have enough free space on your HD?
    [Tech Support Junkie]
    Player 1: "I dont believe this is an off-topic worthy thread."
    Player 2: "It's not even worth it for lower depths. What do we do?"
    Player 3: "Delete it?"
    Mod: "Moving this to tech support."
    _________________________________
    Sanctuary: Julyah - Venomancer | Tevos - Wizard | Elliana - Archer
  • kalyrra
    kalyrra Posts: 8 Arc User
    edited March 2009
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    i got it to work by downloading the video driver. thanks for your help, surtr!!!
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