Game Crashes Constantly

Deadlysweets - Heavens Tear
Deadlysweets - Heavens Tear Posts: 204 Arc User
edited March 2009 in Support Desk
hi i was wondering why my game constantly crashes. alot of times i get disconnected or when i go to the main char screen my screen goes black and i get a report bug pop up or in most cases my elemental clinent.exe stops responding also i get this mostly every time i quit the game even in force too now i been told to re install from a diffrent client after i uninstall it. Nothing seems to be working. Now also i have downloaded ethersaga and it does the same things there same things as im gettn in perfect world. I never experienced this in any online games that i downloaded and played before. my operating system is windows vista gen edition 32-bit i belive and i have a dell insperson 1521 Amd dual core processer if that helps i was wondering if i can get any ideas how to fix this because i sent tickets in awile ago for this and nothn seems to help so i gaveup and just played it with all these crashes but now im really annoyed once i downloaded ethersaga and it does it there lol im thinkn they dont like me hehe
Post edited by Deadlysweets - Heavens Tear on

Comments

  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited February 2009
    Can you run a verify from the Launcher? If the problem persists, please provide us the following fields from a DXdiag :
    System Tab - System Information box -
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:

    Display Tab - driver box -
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run)
    [SIGPIC][/SIGPIC]
  • Deadlysweets - Heavens Tear
    Deadlysweets - Heavens Tear Posts: 204 Arc User
    edited February 2009
    System Information
    Time of this report: 2/21/2009, 17:35:34
    Machine name: ******-PC
    Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Inspiron 1521
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06
    Processor: AMD Athlon(tm) 64 X2 Dual-Core Processor TK-53 (2 CPUs), ~1.7GHz
    Memory: 894MB RAM
    Page File: 1674MB used, 376MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6001.18000 32bit Unicode
    Display Devices
    Card name: ATI Radeon X1270
    Manufacturer: ATI Technologies Inc.
    Chip type: ATI Radeon X1200 Series (0x791F)
    DAC type: Internal DAC(400MHz)
    Device Key: Enum\PCI\VEN_1002&DEV_791F&SUBSYS_01FC1028&REV_00
    Display Memory: 382 MB
    Dedicated Memory: 191 MB
    Shared Memory: 191 MB
    Current Mode: 1280 x 800 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: atiumdag.dll,atiumdva.dat,atitmmxx.dll
    Driver Version: 7.14.0010.0487 (English)
    DDI Version: 9Ex
    Driver Attributes: Final Retail
    Driver Date/Size: 3/21/2007 01:51:06, 2762752 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-3A5F-11CF-7F72-F621A1C2CA35}
    Vendor ID: 0x1002
    Device ID: 0x791F
    SubSys ID: 0x01FC1028
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    System Devices
    Name: Dell Wireless 1390 WLAN Mini-Card
    Device ID: PCI\VEN_14E4&DEV_4311&SUBSYS_00071028&REV_01\4&6C715DF&0&0028
    Driver: C:\Windows\system32\DRIVERS\BCMWL6.SYS, 4.102.0015.0061 (English), 3/21/2007 15:33:54, 534016 bytes

    Name: Broadcom 440x 10/100 Integrated Controller
    Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01FC1028&REV_02\4&C9A676E&0&00A4
    Driver: n/a

    Name: Ricoh xD-Picture Card Controller
    Device ID: PCI\VEN_1180&DEV_0852&SUBSYS_01FC1028&REV_12\4&C9A676E&0&0CA4
    Driver: C:\Windows\system32\DRIVERS\rixdptsk.sys, 6.00.0001.0000 (Japanese), 11/14/2006 21:35:20, 37376 bytes
    Driver: C:\Windows\system32\rixdicon.dll, 5/6/2005 23:06:00, 16480 bytes

    Name: Ricoh MMC Host Controller
    Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_01FC1028&REV_12\4&C9A676E&0&0AA4
    Driver: C:\Windows\system32\DRIVERS\rimmptsk.sys, 6.00.0001.0000 (Japanese), 11/15/2006 04:16:24, 32256 bytes

    Name: RICOH OHCI Compliant IEEE 1394 Host Controller
    Device ID: PCI\VEN_1180&DEV_0832&SUBSYS_01FC1028&REV_05\4&C9A676E&0&08A4
    Driver: C:\Windows\system32\DRIVERS\ohci1394.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:33, 61952 bytes
    Driver: C:\Windows\system32\DRIVERS\1394bus.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:27, 53376 bytes

    Name: SDA Standard Compliant SD Host Controller
    Device ID: PCI\VEN_1180&DEV_0822&SUBSYS_01FC1028&REV_22\4&C9A676E&0&09A4
    Driver: C:\Windows\system32\DRIVERS\sdbus.sys, 6.00.6001.18000 (English), 1/19/2008 01:32:56, 88576 bytes

    Name: Ricoh Memory Stick Controller
    Device ID: PCI\VEN_1180&DEV_0592&SUBSYS_01FC1028&REV_12\4&C9A676E&0&0BA4
    Driver: C:\Windows\system32\snymsico.dll, 1.00.0000.9120 (English), 9/3/2004 14:00:00, 90112 bytes
    Driver: C:\Windows\system32\DRIVERS\rimsptsk.sys, 6.00.0001.0000 (Japanese), 11/14/2006 23:42:46, 43520 bytes

    Name: AMD Miscellaneous Configuration
    Device ID: PCI\VEN_1022&DEV_1103&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C3
    Driver: n/a

    Name: AMD DRAM and HyperTransport(tm) Trace Mode Configuration
    Device ID: PCI\VEN_1022&DEV_1102&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C2
    Driver: n/a

    Name: AMD Address Map Configuration
    Device ID: PCI\VEN_1022&DEV_1101&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C1
    Driver: n/a

    Name: AMD HyperTransport(tm) Configuration
    Device ID: PCI\VEN_1022&DEV_1100&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&C0
    Driver: n/a

    Name: ATI Radeon X1270
    Device ID: PCI\VEN_1002&DEV_791F&SUBSYS_01FC1028&REV_00\4&4001991&0&2808
    Driver: C:\Windows\system32\DRIVERS\atikmdag.sys, 7.01.0001.0613 (English), 3/21/2007 02:13:08, 2411520 bytes
    Driver: C:\Windows\system32\DRIVERS\ativcaxx.cpa, 10/1/2006 17:10:35, 328162 bytes
    Driver: C:\Windows\system32\DRIVERS\ativcaxx.vp, 10/1/2006 17:10:35, 929 bytes
    Driver: C:\Windows\system32\DRIVERS\ativvpxx.vp, 3/21/2007 04:25:10, 40448 bytes
    Driver: C:\Windows\system32\DRIVERS\ativpkxx.vp, 10/1/2006 17:10:35, 2096 bytes
    Driver: C:\Windows\system32\DRIVERS\ativokxx.vp, 10/1/2006 17:10:35, 2096 bytes
    Driver: C:\Windows\system32\DRIVERS\ativdkxx.vp, 8/23/2006 21:26:56, 2096 bytes
    Driver: C:\Windows\system32\DRIVERS\ati2erec.dll, 1.00.0000.0010 (English), 3/21/2007 01:18:44, 49152 bytes
    Driver: C:\Windows\system32\atiumdag.dll, 7.14.0010.0487 (English), 3/21/2007 01:51:06, 2762752 bytes
    Driver: C:\Windows\system32\atiumdva.dll, 7.14.0010.0144 (English), 3/21/2007 01:38:34, 2692608 bytes
    Driver: C:\Windows\system32\atitmmxx.dll, 6.14.0011.0017 (English), 3/21/2007 02:03:44, 159744 bytes
    Driver: C:\Windows\system32\atiicdxx.dat, 3/6/2007 22:04:54, 143676 bytes
    Driver: C:\Windows\system32\atiumdva.dat, 3/21/2007 01:38:18, 3107788 bytes
    Driver: C:\Windows\system32\Ati2evxx.exe, 6.14.0010.4162 (English), 3/21/2007 02:01:32, 565248 bytes
    Driver: C:\Windows\system32\Ati2evxx.dll, 6.14.0010.4162 (English), 3/21/2007 02:02:40, 229376 bytes
    Driver: C:\Windows\system32\atipdlxx.dll, 6.14.0010.2516 (English), 3/21/2007 02:03:32, 241664 bytes
    Driver: C:\Windows\system32\Oemdspif.dll, 6.14.0001.0020 (English), 3/21/2007 02:03:22, 225280 bytes
    Driver: C:\Windows\system32\ati2edxx.dll, 6.14.0010.2511 (English), 3/21/2007 02:03:10, 42496 bytes
    Driver: C:\Windows\system32\ATIDEMGX.dll, 2.00.2635.37918 (English), 3/21/2007 02:03:58, 307200 bytes
    Driver: C:\Windows\system32\atioglxx.dll, 6.14.0010.0717 (English), 3/21/2007 02:44:20, 7307264 bytes
    Driver: C:\Windows\atiogl.xml, 1/5/2007 22:21:26, 11441 bytes

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1002&DEV_7917&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&38
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (English), 1/19/2008 03:42:20, 151096 bytes

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1002&DEV_7915&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&28
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (English), 1/19/2008 03:42:20, 151096 bytes

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_1002&DEV_7912&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&08
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (English), 1/19/2008 03:42:20, 151096 bytes

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1002&DEV_7910&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&00
    Driver: n/a

    Name: ATI I/O Communications Processor LPC Controller
    Device ID: PCI\VEN_1002&DEV_438D&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&A3
    Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.00.6001.18000 (English), 1/19/2008 03:41:14, 16440 bytes

    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_1002&DEV_438C&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&A1
    Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6001.18000 (English), 1/19/2008 03:41:13, 16440 bytes
    Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6001.18000 (English), 1/19/2008 03:42:10, 45112 bytes
    Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6001.18000 (English), 1/19/2008 03:41:30, 21560 bytes
    Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6001.18000 (English), 1/19/2008 03:43:06, 110136 bytes

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_438B&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&9C
    Driver: C:\Windows\system32\drivers\usbohci.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:21, 19456 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:25, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:42, 194560 bytes
    Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 03:34:25, 15872 bytes

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_438A&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&9B
    Driver: C:\Windows\system32\drivers\usbohci.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:21, 19456 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:25, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:42, 194560 bytes
    Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 03:34:25, 15872 bytes

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4389&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&9A
    Driver: C:\Windows\system32\drivers\usbohci.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:21, 19456 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:25, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:42, 194560 bytes
    Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 03:34:25, 15872 bytes

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4388&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&99
    Driver: C:\Windows\system32\drivers\usbohci.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:21, 19456 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:25, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:42, 194560 bytes
    Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 03:34:25, 15872 bytes

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4387&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&98
    Driver: C:\Windows\system32\drivers\usbohci.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:21, 19456 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:25, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:42, 194560 bytes
    Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 03:34:25, 15872 bytes

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_1002&DEV_4386&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&9D
    Driver: C:\Windows\system32\drivers\usbehci.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:21, 39424 bytes
    Driver: C:\Windows\system32\drivers\usbport.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:25, 226304 bytes
    Driver: C:\Windows\system32\drivers\usbhub.sys, 6.00.6001.18000 (English), 1/19/2008 01:53:42, 194560 bytes
    Driver: C:\Windows\system32\hccoin.dll, 6.00.6000.16386 (English), 11/2/2006 05:46:05, 8704 bytes
    Driver: C:\Windows\system32\hcrstco.dll, 6.00.6001.18000 (English), 1/19/2008 03:34:25, 15872 bytes

    Name: ATI I/O Communications Processor SMBus Controller
    Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_01FC1028&REV_14\3&2B8E0B4B&0&A0
    Driver: n/a

    Name: ATI I/O Communications Processor PCI Bus Controller
    Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&2B8E0B4B&0&A4
    Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.00.6001.18000 (English), 1/19/2008 03:42:20, 151096 bytes

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&A2
    Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.00.6001.17036 (English), 1/19/2008 00:30:49, 53760 bytes

    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_1002&DEV_4380&SUBSYS_01FC1028&REV_00\3&2B8E0B4B&0&90
    Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.00.6001.18000 (English), 1/19/2008 03:41:13, 16440 bytes
    Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.00.6001.18000 (English), 1/19/2008 03:42:10, 45112 bytes
    Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.00.6001.18000 (English), 1/19/2008 03:41:30, 21560 bytes
    Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.00.6001.18000 (English), 1/19/2008 03:43:06, 110136 bytes
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited February 2009
    Please try this graphics driver update.
    [SIGPIC][/SIGPIC]
  • Deadlysweets - Heavens Tear
    Deadlysweets - Heavens Tear Posts: 204 Arc User
    edited February 2009
    ok ill try but last time my drivers were updated i still had problems in game and then down road i had to do a factory reset ill try again with the drivers and see

    thanks
  • Deadlysweets - Heavens Tear
    Deadlysweets - Heavens Tear Posts: 204 Arc User
    edited March 2009
    hi im back again in this thread i updated my drivers that u gave me the site to and i been haven the same problem but when i crash and i log in my screen goes black after the log in 40sec then its black for 5mins the worst i had was 15mins and same thing when i sign out to quit i get the bug report i dont get bug report anymore when im in game just when i log off or go to main menu screen to play my alt i was wondering if any suggestions. or do i need to summit a ticket even tho i sent them in before and nothing worked. Ether saga was doing the same so i unistalled it and defraged my system and cleaned cookies n that after it

    and i did another verify that didnt do nothing either

    one more thing that been happening since updated grafic driver is when i teleport sometimes i get the report bug then or my screen goes black for a while or grey(the color when doesnt wanna respond)
  • Deadlysweets - Heavens Tear
    Deadlysweets - Heavens Tear Posts: 204 Arc User
    edited March 2009
    can anyone help me plz this is really annoying every day gettn these :(
This discussion has been closed.

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