Patch UPdate error

ginbu
ginbu Posts: 2
edited February 2009 in Support Desk
I'm getting an error when I'm tryin to get the latest update.
The update always stops on this file vsserver2.acc and can't continue no matter what I do.
I even tried doing the manual patch and through that it can't connect to the server.
Post edited by Unknown User on

Comments

  • ginbu
    ginbu Posts: 2
    edited February 2009
    CAn i get help here or am i unable to play this game?
  • slayer48
    slayer48 Posts: 0 Arc User
    edited February 2009
    man i have the same problem Som1 pls help..
  • zoooey
    zoooey Posts: 6 Arc User
    edited February 2009
    What patch are you talking about? Personally I haven't had any patches since I installed the game nearly a week ago. There shouldn't be any patches after that, unless you have had a long break and are patching the game now.

    Some suggestions that might help.
    1) Have you made sure that you have enough HD space left?
    2) Try to do a file verify before trying to patch.
    3) Move that file into a different directory (don't delete it) and then do an update. If that doesn't work then do a file verify and then an update again. If that didn't help either then move the file back in its place.

    If that doesn't help then someone could send you the file separately and see if you manage to patch the rest after moving that file in its place manually. Of course the first place to ask for it would be the game company.
  • slayer48
    slayer48 Posts: 0 Arc User
    edited February 2009
    i installed the game yesterday.. game version is 37. i tried evry solution ppl provided still dident work. the game doesnt auto update, manual patch doesnt update..
    i have enough hd space and verify doesnt work..
  • Julyah - Sanctuary
    Julyah - Sanctuary Posts: 160 Arc User
    edited February 2009
    Verify doesn't work as in it does verifying process but it doesn't correct anything or the whole verify process doesn't work?
    If it's the latter then you could try downloading the game client from official site, or if it's from official then try another mirror.
    I know it takes a long time but there's no time lost if you do it now and be on lookout for other possible fixes in the meantime.
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  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited February 2009
    Send us machines in Tech Support a ticket here: http://support.perfectworld.com/ticketing

    Describe your issues in detail please, and attach any screenshots in JPG format if applicable.

    Thanks
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
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  • ginbu
    ginbu Posts: 2
    edited February 2009
    Sorry for the inactivity.
    For me the varify works says that it's up todate as per game version 37, but once it hits vsserver2.acc file it'll stop saing that the updtate failes, same goes with manual updtate from 1-80 with that it just says failed to connect to the update server.
    As for the moving the problem file I'm having a problem in finding it. I've tried the file search for it but nothing is comming up. And also for space I have 37.1 gigs free
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