Need some help

litergam3
litergam3 Posts: 8 Arc User
edited January 2009 in Support Desk
Hi , I'm new to this game (sorry my English) .
I have a problem and i really want to play this game:
I tried what said in troubleshooting guide but it still not workingWhen i play some minutes i get disconnected and my screen gets black i cant see nothing but i can hear .
Help me!
Post edited by litergam3 on

Comments

  • Fireballlite - Heavens Tear
    Fireballlite - Heavens Tear Posts: 1 Arc User
    edited January 2009
    why none of you dont help me
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    Can you provide us the following fields from a DXdiag :
    System Tab - System Information box -
    Operating System :
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:
    Approx Total Memory:

    Display Tab - driver box -
    Main Driver :
    Version :
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run)
    [SIGPIC][/SIGPIC]
  • litergam3
    litergam3 Posts: 8 Arc User
    edited January 2009
    i fixed it ,it was becuz of rezolution
  • litergam3
    litergam3 Posts: 8 Arc User
    edited January 2009
    i have the same problem like last time


    Operating System :microsoft windows xp professional
    Processor :intel(r) pentium(r) CPU 3.00 ghz (2cpu's)
    Memory :768 mb ram

    Display Tab - device box -
    Name:nvidia GeForce4 MX 440 with AGP8X
    Chip Type:GeForce4 MX 440 with AGP8X
    Approx Total Memory:64 MB

    Display Tab - driver box -
    Main Driver :NV4_DISP.DLL
    Version :6.14.0010.9371 (ENGLISH)
    Date:10/22/2006 12:22:00
    WHEN i play it appears an black screen and i cant play and do noth i need to restart i did what said at troubleshooting guide
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited January 2009
    Unfortunately, your video card is not powerful enough to run Perfect World. That particular model only supports DirectX 7 and doesn't support vertex shaders at all; at minimum, you need support for DirectX8 and vertex shaders 1.0.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • litergam3
    litergam3 Posts: 8 Arc User
    edited January 2009
    so i need to buy a new one
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    I would strongly recommend it, for any sort of gaming -- the GeForce 4MX series dates back to 2002, and only supports standards from before 2000. Most modern games will not really enjoy the thing.

    You may have some luck using the settings at C:\Program Files\Perfect World Entertainment\Perfect World International\patcher\video\suggestsettings\geforce2_400, ( or using the launcher to make sure that every slider is set to its minimum level, turning off Sharpen, Soften, Warp, Sun/Moon, and Shadows), but there's no guarantee.
    [SIGPIC][/SIGPIC]
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