Refunded?

Guelo - Heavens Tear
Guelo - Heavens Tear Posts: 13 Arc User
edited January 2009 in Cash Shop Huddle
I recently charged ZEN for the first time and everything was going smooth untill i got a email asking me to answer questions. So i answered them and sent the email but when i returned the status of my charge was "refunded".

Do i wait for this to be sorted out or must i charge again?

Also when do you know that it has been sorted out and the ZEN has been charged and ready to go?
Post edited by Guelo - Heavens Tear on

Comments

  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    It's probably best to contact billing department through support ticketing on this matter.
    [SIGPIC][/SIGPIC]
  • Guelo - Heavens Tear
    Guelo - Heavens Tear Posts: 13 Arc User
    edited January 2009
    OK I sent one. I hope it'll be enough to resolve this issue....b:sad
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited January 2009
    Hello,

    If you see the status of your transaction as "reviewing" or "pending", that will let you know that the payment solution you used for the purchase has not finished their side of the approval process. You will know when PWE has been given the transaction when it shows as "approved", "canceled", or "suspended". If you see that your purchase is suspended, check your email right away because it is highly likely that we have sent you a form to fill out and send back to us to verify your account for purchases. Your purchase was refunded because that reply did not get to us within the 2 hours we gave to verify. Your account is now verified (confirmed) and you can go ahead and make a new payment. Any other questions you have should be asked at the customer support page.

    Thank you,
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • Guelo - Heavens Tear
    Guelo - Heavens Tear Posts: 13 Arc User
    edited January 2009
    Thank you for the help.

    So now all I need to do is purchase ZEN again? Or will the amount I already bought ,activate somewhat and be added onto my account? Because the money I originally spent the first time is still in PWE as my credit card info states. Who knows mabye its just slowb:victory
  • shnuggles
    shnuggles Posts: 7 Arc User
    edited January 2009
    Guelo - Heavens Tear wrote: »
    Thank you for the help.

    So now all I need to do is purchase ZEN again? Or will the amount I already bought ,activate somewhat and be added onto my account? Because the money I originally spent the first time is still in PWE as my credit card info states. Who knows mabye its just slowb:victory

    If you see "refunded" on your side, we will not and cannot charge for that purchase. You will need to make a new one. b:victory
    -Your friendly neighborhood Shnuggs-
    [PWE Billing]
    Perfect World Entertainment Customer Support System

    "Any man worth his salt will stick up for what he believes right, but it takes a slightly better man to acknowledge instantly and without reservation that he is in error."
    -Andrew Jackson

    Shnuggles [Shh-nugg-ulls]
    -proper noun
    1. He who turns negativity into giddiness.
    2. Has an IRL cat that plays fetch b:victory
  • Guelo - Heavens Tear
    Guelo - Heavens Tear Posts: 13 Arc User
    edited January 2009
    Ok thank you VERY much for all the help b:laugh

    Most useful and helpful GMs and MODs I've ever seen for a f2p. :)

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