How do I start the game?

miollvynir
miollvynir Posts: 83 Arc User
edited January 2009 in Support Desk
When my Perfect World Updater comes up (the one that comes up after I click on the icon), I try to click on one of the servers to play, but nothing ever happens. It keeps telling me that an update error has occurred and asks me if I wish to retry. How do I fix this and play the game? I'm very excited to try it, so any help is greatly appreciated.

Thank you.
Post edited by miollvynir on

Comments

  • Nliez - Sanctuary
    Nliez - Sanctuary Posts: 8 Arc User
    edited January 2009
    maybe something is wrong with your updater, i suggest you download the manual patch here ^^
  • miollvynir
    miollvynir Posts: 83 Arc User
    edited January 2009
    Thank you. I'm trying that now. I'll let you know if it works!
  • miollvynir
    miollvynir Posts: 83 Arc User
    edited January 2009
    Alright, it sort of worked. The start button finally came up, but when I click on it, an error message with a string of foreign characters comes up and the game will not start. Any ideas what this may be?

    I do appreciate your help!
  • nightyne
    nightyne Posts: 344 Arc User
    edited January 2009
    Try the technical forum they might know more than us here.
  • miollvynir
    miollvynir Posts: 83 Arc User
    edited January 2009
    will do. Thanks.
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited January 2009
    Please try this.
    [SIGPIC][/SIGPIC]
  • millefiore
    millefiore Posts: 1 Arc User
    edited January 2009
    im having the same problem, firs my updater didnt work then it finaly updeted but i dont see any start button, i do see the servers butons any help pleas??
  • miollvynir
    miollvynir Posts: 83 Arc User
    edited January 2009
    I downloaded the eastern languages, but the same message keeps coming up. I don't know what to do now. ??? Which language in particular is it? I installed the pack, and had to choose which ones to add, so I added Chinese and Japanese. Did I add the wrong ones?
  • yeefong
    yeefong Posts: 0 Arc User
    edited January 2009
    this game is having too many tech problems, updating, verification blalalala... b:chuckle
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    East Asian Language support should come from a CD, not from the internet... legally, at least.

    If you've followed the instructions in Aryannamage's link and the problem persists, please provide us the following fields from a DXdiag :
    System Tab - System Information box -
    Operating System :
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:
    Approx Total Memory:

    Display Tab - driver box -
    Main Driver :
    Version :
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run)
    [SIGPIC][/SIGPIC]
  • miollvynir
    miollvynir Posts: 83 Arc User
    edited January 2009
    I followed the instructions, but I don't know where to get all of that information. No offense to anyone at all, but I'm beginning to think this might be more trouble than it's worth. I've been trying to get on for a week now, and I still can't play. b:cry
  • miollvynir
    miollvynir Posts: 83 Arc User
    edited January 2009
    Okay, got it. Here:
    OS: Micro windows XP professional 5.1
    Processor: AMD Athlon (tm) 64X2 dual core processor 3800+, MMZ, 3DNow (2 CPUs)
    Memory : 1918 MB RAM

    Display Tab - device box -
    Name:NVIDIA GeForce 6100
    Chip Type: GE Force 6100
    Approx Total Memory: n/a

    Display Tab - driver box -
    Main Driver :nv4_disp.dll
    Version :6.14.0010.8133 (English)
    Date: 9/18/05
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited January 2009
    Your graphics card is at the lower end of the minimum system requirements, but it should be sufficient. Try updating to the newest driver version:
    http://www.nvidia.com/object/winxp_181.20_whql.html
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • miollvynir
    miollvynir Posts: 83 Arc User
    edited January 2009
    alright, I downloaded that, but when I restarted my computer, my screen was blank except for a small (a few mm) strip of color at the top. I restarted it, and the same problem. I'm using a different computer right now because that one's useless until I can figure out how to fix it.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    Please start Windows into Safe Mode, and roll back your display driver.
    [SIGPIC][/SIGPIC]
  • miollvynir
    miollvynir Posts: 83 Arc User
    edited January 2009
    Okay, I started it in safe mode. Should I do a system restore, or something else?
    I really do appreciate all of your help here. I would have no idea what to do with any of these problems myself. b:thanks
  • miollvynir
    miollvynir Posts: 83 Arc User
    edited January 2009
    Since it's reversible, i went ahead and did the system restore, and everything's back to normal. I assume it would be folly to try the update again? b:surrender
    Is there anything else I can do that might get this game to work?
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    Just going to device manager, display devices, nVidia Geforce 6100 properties, roll back would have worked, too, but system restore is functional.

    Can you describe your system's manufacturer, and model number?
    [SIGPIC][/SIGPIC]
  • miollvynir
    miollvynir Posts: 83 Arc User
    edited January 2009
    Sorry it's taken me so long to answer. I downloaded advanced systemcare today, which provided me with an update to my driver which did not otherwise harm the system. The game now works! Thank you for all your help!
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