Crash when customize or modify character.

andelousxkayne
andelousxkayne Posts: 0 Arc User
edited January 2009 in Support Desk
So the game jsut up and closes when I try to customize or modify a character. I just installed and patched the game. No error message or anything comes up. the game just up and closes.
Post edited by andelousxkayne on

Comments

  • aryannamage
    aryannamage Posts: 0 Arc User
    edited December 2008
    Try a verify from the launcher please. If that does not solve it please list the following fields from a DXDIAG:
    System Tab - System Information box -
    Operating System :
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:
    Approx Total Memory:

    Display Tab - driver box -
    Main Driver :
    Version :
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run)
    [SIGPIC][/SIGPIC]
  • andelousxkayne
    andelousxkayne Posts: 0 Arc User
    edited December 2008
    Verify says: Version Verification interupt


    Operating System : Windows XP Professional
    Processor : AMD Athlon 64 Processor 3200+, MMX, 3DNow, ~2.0GHz
    Memory : 2048MB

    Name: RADEON X800 Series
    Chip Type: ATI Radeon Graphics Processor (0x554F)
    Approx Total Memory: 256.0 MB

    Main Driver : ati2dvag.dll
    Version : 6.14.0010.6719 (English)
    Date: 8/21/2007 21:07:59

    Here is the info. Upon trying again, same result. I do get a crash report thing and I sent that in.
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited December 2008
    Could you update your DirectX. Also as to your Ati card older cards have some issues which are quite well known try rolling back to this driver please.
    [SIGPIC][/SIGPIC]
  • andelousxkayne
    andelousxkayne Posts: 0 Arc User
    edited December 2008
    aryannamage wrote: »
    Could you update your DirectX. Also as to your Ati card older cards have some issues which are quite well known try rolling back to this driver please.

    Massive problems when trying to rollback to that driver. After a restart my display was all wrong with the settings and could not be fixed. I had to update to the latest driver and that fixed everything display wise. PW still, fails in same area.

    Driver: ati2dvag.dll
    Version 6.14.0010.6891
    Date: 12/01/2008

    Going to try updating Direct X now
  • andelousxkayne
    andelousxkayne Posts: 0 Arc User
    edited December 2008
    I had the latest version of direct x all along, issue continues.

    On the bright side I tried actually playing the game without modifying my character and it runs smoothly. So now what?
  • andelousxkayne
    andelousxkayne Posts: 0 Arc User
    edited December 2008
    can anyone help?
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited December 2008
    Do you know if your Radeon x800 is AGP or PCIE?
    [SIGPIC][/SIGPIC]
  • andelousxkayne
    andelousxkayne Posts: 0 Arc User
    edited December 2008
    gattsuru wrote: »
    Do you know if your Radeon x800 is AGP or PCIE?

    it is PCIE
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited December 2008
    So, Radeon R420 based chip, PCIE lane. Should at least avoid most of the typical goofball problems from AGP interfaces.

    That card should be supported by the most recent drivers from ATi. Can you please update them and tell us if your results change?
    [SIGPIC][/SIGPIC]
  • andelousxkayne
    andelousxkayne Posts: 0 Arc User
    edited December 2008
    gattsuru wrote: »
    So, Radeon R420 based chip, PCIE lane. Should at least avoid most of the typical goofball problems from AGP interfaces.

    That card should be supported by the most recent drivers from ATi. Can you please update them and tell us if your results change?

    did that... the problem persists...
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited December 2008
    That brings us back to trying Verification. Are there any programs running that could be blocking or interrupting your network connection? Firewalls, active torrent programs, a schizophrenic combination of different router and modem NATs, anything along those lines can cause a problem capable of interfering with a Verify.

    That's usually the sort of thing that results in a Verification Interrupted result.
    [SIGPIC][/SIGPIC]
  • andelousxkayne
    andelousxkayne Posts: 0 Arc User
    edited January 2009
    well i finally came back to trying to fix this. Verify fails no matter what I do. I have closed almost every program and I keep getting interupts. I shut down my AVG firewall. I closed the AVG entirely in the task barr. I closed a bunch of other things.

    It just sits on Updating listed files for a long time till it gets the interrupt. I notice also that the servers holding the manual patches must be having issues because I always fail to download them. They end up corrupted files.

    Oddly enough I bought from the cash shop the scroll to change your character in game and that worked just fine. But while I made the character or the two day window to modify one does not work.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    Do you still have the Perfect_World_International.exe file?
    [SIGPIC][/SIGPIC]
  • andelousxkayne
    andelousxkayne Posts: 0 Arc User
    edited January 2009
    i have suspicion that the dl for that was flawed so i am getting off a non PW server... I also go the 1-59 patch and 52-59 patch off a mirror would that be all i need to uninstall and reinstall?
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited January 2009
    You should only need the 1-59 patch; the 52-59 is only for players with the 52 version client.

    Rather than redownloading the entire 2.4 gigabyte file, Ryuuzaki has an unofficial but very fast method for fixing corrupt files.

    His Alternative Method for Corrupt Files using Direct Download (with a quick tweak for the changes to the installer and Mac OS X) can save you a lot of time :
    Rename the Perfect World International.exe file to Perfect_World_International.exe

    Download a bit torrent program, such as uTorrent.
    Download the torrent controller and open it with your torrent program.

    You should then be asked where you want to save the file. Browse to the directory where the original Perfect World International.exe file is located (should be my Documents\Downloads), and click OK. The torrent program should then start checking the integrity of the file and correct any corrupted files. You can also right-click on the file in the download area, and select Force Re-check to make extra sure.
    [SIGPIC][/SIGPIC]
  • andelousxkayne
    andelousxkayne Posts: 0 Arc User
    edited January 2009
    All working well now thanks a lot!! b:victory
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