Font Problem!

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ownifiedx
ownifiedx Posts: 10 Arc User
edited December 2008 in Support Desk
Hello when i log into the game there are lines through the boxes and fonts in the game. I check Direct3d and DirectdRaw even tried fixing settings. But i don't know witch setting to fix.

PWERROR.jpg
pwerro2.jpg
pwerror3.jpg
pwerror4.jpg

As you can see there are strikes and no clear boxes or font.
b:shocked

Pwnified - Level 3
Begginer...
Joined Date: November 26th 2008
Post edited by ownifiedx on

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  • ownifiedx
    ownifiedx Posts: 10 Arc User
    edited November 2008
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    and also
    pwerror5.jpg
    b:shocked

    Pwnified - Level 3
    Begginer...
    Joined Date: November 26th 2008
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited November 2008
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    Please update your drivers.



    Microsoft Direct X:
    http://www.microsoft.com/downloads/B...n&categoryid=2

    Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us

    ATI: http://ati.amd.com/support/driver.html

    Omega Drivers (only for people who are comfortable with using modified drivers):
    http://www.omegadrivers.net/omega_drivers.php
    [SIGPIC][/SIGPIC]
  • ownifiedx
    ownifiedx Posts: 10 Arc User
    edited November 2008
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    http://www.omegadrivers.net/nvidia_winxp.php What should i click on
    b:shocked

    Pwnified - Level 3
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  • Pwnified - Sanctuary
    Pwnified - Sanctuary Posts: 11 Arc User
    edited November 2008
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    i downloaded the omega think but nothing changed :(
  • Pwnified - Sanctuary
    Pwnified - Sanctuary Posts: 11 Arc User
    edited November 2008
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    this is what i get when i downloaded omega and setted up

    setuperror.jpg
  • ownifiedx
    ownifiedx Posts: 10 Arc User
    edited November 2008
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    Please Help me i want to play this game very badly
    b:shocked

    Pwnified - Level 3
    Begginer...
    Joined Date: November 26th 2008
  • Mosz - Heavens Tear
    Mosz - Heavens Tear Posts: 3,181 Arc User
    edited November 2008
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    well mayeb try the ATI ones , ro the appropraite ones for w/e grpahics card you have..
    right clip desktop properties-settings- what is the grpahics device listed? get drivers for it
    and its hard for it to have changed anything if it didnt install...
  • Pwnified - Sanctuary
    Pwnified - Sanctuary Posts: 11 Arc User
    edited November 2008
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    none of the driver updates work
  • Misstaken - Heavens Tear
    Misstaken - Heavens Tear Posts: 341 Arc User
    edited November 2008
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    Pwnified - Sanctuary wrote: »
    none of the driver updates work
    First off please specify your OS.

    Easy way.
    click start in windows and click run. In run type DXdiag.exe or even search computer for the file.
    It will display everything you have. Then.
    Take the information it gives you and post it so you can get more help.
    I used to do drugs, I still do but I used to too.
  • Pwnified - Sanctuary
    Pwnified - Sanctuary Posts: 11 Arc User
    edited November 2008
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    I kno about dxddiag i just don't know witch to enable or disable. and what you mean by os?
  • Malified - Heavens Tear
    Malified - Heavens Tear Posts: 118 Arc User
    edited November 2008
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    Hi its me Pwnified AKA Ownifiedi decided to join heavens tear becayse of the nice helpful people.
    But i am still having this font problem
    [SIGPIC][/SIGPIC]
  • Malified - Heavens Tear
    Malified - Heavens Tear Posts: 118 Arc User
    edited November 2008
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    Bumped, for urgent help.b:cry
    [SIGPIC][/SIGPIC]
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited December 2008
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    Please submit a ticket to tech support if you have not done so already.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • ownifiedx
    ownifiedx Posts: 10 Arc User
    edited December 2008
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    how do i do that?
    b:shocked

    Pwnified - Level 3
    Begginer...
    Joined Date: November 26th 2008
  • ownifiedx
    ownifiedx Posts: 10 Arc User
    edited December 2008
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    What will a tech support ticket do?
    b:shocked

    Pwnified - Level 3
    Begginer...
    Joined Date: November 26th 2008
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited December 2008
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    Tech Support tickets can be found here. Once filled out and sent, a technical support representative will contact you as soon as possible through your account e-mail to try and fix your issue on a more one-to-one level.

    System Tab - System Information box -
    Operating System :
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:
    Approx Total Memory:

    Display Tab - driver box -
    Main Driver :
    Version :
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run)
    [SIGPIC][/SIGPIC]
  • Malified - Heavens Tear
    Malified - Heavens Tear Posts: 118 Arc User
    edited December 2008
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    gattsuru no offence but what is

    System Tab - System Information box -
    Operating System :
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:
    Approx Total Memory:

    Display Tab - driver box -
    Main Driver :
    Version :
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run)

    Suppose to do.

    My Driver is - S3 Graphics ProsavageDDR i updated nothing happened.
    [SIGPIC][/SIGPIC]
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited December 2008
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    This actually sounds like an issue with your video card. I'm gonna need to get some additional information from you. Go to Start, click on Run (or Search if you're using Vista), and type in dxdiag and press enter.

    Click on the Display tab, and then post here everything in the Device and Drivers boxes:
    dxdiag.jpg
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Malified - Heavens Tear
    Malified - Heavens Tear Posts: 118 Arc User
    edited December 2008
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    Ok i opened up dxdiag here is my information:


    Name: S3 Graphics ProsavageDDR
    Manufacturer: S3 Graphics, inc.
    Chip Type: s3 ProsavageDDR
    DAC Type: S3 SDAC
    Approx. Total Memory: 32.0mb
    Current DisplayMode: 1024 x 768 (16 bit) (60Hz)
    Monitor: Plug in and Play Monitor
    Main Drivers: s3gnb.dll
    Version: 6.14.0010.0033 (English)
    Date: 8/13/2004 13:42:08
    WHQL Logo'd: yes
    Mini VDD: s3gnbm.sys
    VDD: n/a
    DDI version: 9 ( or higher)
    [SIGPIC][/SIGPIC]
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited December 2008
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    Sorry, missed the "Please list the following from your DXDiag" on my cut and paste.

    There are some slightly updated graphics drivers for that chip. That said, the ProSavage does most DirectX 8 functionality through software, rather than hardware, and uses system memory rather than its own dedicated memory; it's a very borderline card for modern gaming.
    [SIGPIC][/SIGPIC]
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2008
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    What I found is:

    Driver: s3gnb.dll
    Description: S3 Graphics ProSavageDDR (Microsoft Corporation)
    Version: 6.14.10.12
    Width: 1024
    Height: 768
    Format: 22
    Texture memory: 56 MB
    MaxTextureWidth: 2048
    MaxTextureHeight: 2048
    SquareOnly: no
    EVBM: no
    Vertex Shader: 3.0
    Pixel Shader: 0.0
    Smoothing: no

    The no pixel shader support is what is killing you. I think your hardware needs to have pixel shader support 1.4 or 2.0 and higher for the game to run properly. It may not be exact, but it is the same family as your hardware.

    I also do not think it is powerful enough, or have enough memory to handle the game well in software rendering either, like Gattsuru said.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • Malified - Heavens Tear
    Malified - Heavens Tear Posts: 118 Arc User
    edited December 2008
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    Ok im understanding that.
    But how can i uninstall my s3 graphics prosavageddr and install a better one. When i try installing nividia or ati it say s something about my computer wont accept it
    [SIGPIC][/SIGPIC]
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited December 2008
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    I'd recommend trying this driver first.

    The graphics card is actually a physical device, in the case of the S3 ProSavage series a small chip directly on the motherboard about the size of a dime. If you owned a desktop computer, it'd be possible to add a separate PCI, AGP, or PCIexpress physical card, and then install that card. I think your computer is a laptop, though, so it's likely impossible to easily upgrade, and usually cheaper to go with another, better laptop. The drivers merely provide an interface between your operating system and the graphics card or graphics chip.
    [SIGPIC][/SIGPIC]
  • Malified - Heavens Tear
    Malified - Heavens Tear Posts: 118 Arc User
    edited December 2008
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    So do i have to uninstall the one i have first?
    [SIGPIC][/SIGPIC]
  • Malified - Heavens Tear
    Malified - Heavens Tear Posts: 118 Arc User
    edited December 2008
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    gattsuru wrote: »
    I'd recommend trying this driver first.

    The graphics card is actually a physical device, in the case of the S3 ProSavage series a small chip directly on the motherboard about the size of a dime. If you owned a desktop computer, it'd be possible to add a separate PCI, AGP, or PCIexpress physical card, and then install that card. I think your computer is a laptop, though, so it's likely impossible to easily upgrade, and usually cheaper to go with another, better laptop. The drivers merely provide an interface between your operating system and the graphics card or graphics chip.

    Ok im 17 and i stil ldont understand what a thing u just said im sorry but its too complicated.

    SO just tell me. Witch one to intall im on the page and do i have to uninstall the one i have now?
    [SIGPIC][/SIGPIC]
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited December 2008
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    You want the driver labelled S3G_ProSavageDDR_winxp_v139433.exe if you are running Windows XP or Windows 2000. If you are running Windows 98, 95, or ME, please use these drivers. You do not have to uninstall other drivers first, but uninstalling any earlier ProSavage display drivers from your Add and Remove Programs menu is strongly advised for performance and reliability reasons.
    [SIGPIC][/SIGPIC]
  • Malified - Heavens Tear
    Malified - Heavens Tear Posts: 118 Arc User
    edited December 2008
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    After i finish installing then what do i do i got a support ticket and there telling me to give them my Trend MicroHijackthis Log and my dxdiag Log.


    If this helps i really want to thnak all of you for your hard work.

    i really appreciate it.
    [SIGPIC][/SIGPIC]
  • Malified - Heavens Tear
    Malified - Heavens Tear Posts: 118 Arc User
    edited December 2008
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    Didn't Work.
    [SIGPIC][/SIGPIC]
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited December 2008
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    After i finish installing then what do i do i got a support ticket and there telling me to give them my Trend MicroHijackthis Log and my dxdiag Log.

    If that didn't work, I'd recommend sending the Tech Support department a reply including a HijackThis log and a DxDiag log.

    To make a HijackThis log :
    Download HijackThis. I personally prefer the executable. Run HijackThis (installing if you choose the installer rather than executable), and accept the license agreement after reading it. Click the "Scan and Save Log File", and allow the program to run. You should have a NotePad pop up with the contents of that list. Save it to your Desktop, preferably with a name that identifies it as yours.

    To make a DXDiag log, Go to Start, click on Run (or Search if you're using Vista), and type in dxdiag and press enter. Click the Save All Information button, and use it to save the file to your desktop, preferably with a name that identify it as yours.

    Send both of these files with your response.
    [SIGPIC][/SIGPIC]
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