installer issues

sojima
sojima Posts: 2 Arc User
edited December 2008 in Support Desk
I'm running windows vista, on a laptop, specs are: Intel Core 2 Duo @ 2.16 Ghz, 256mb ATI radeon Mobility x1400, 2gb DDR2 Ram, and when I try to launch the installer, it instantly quits, it doesn't even show up in task manager, I've tested this by opening task manager and then running the installer with the windows side by side and there are new programs showing up. Can anyone offer some insight? Also, I've already disabled UAC and have tried running it as an administrator and also with compatibility for Windows XP SP2, and have still had no luck.
Post edited by sojima on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited December 2008
    Send Tech Support and ticket here: http://support.perfectworld.com/ticketing

    Please describe your issue in depth.

    We will ask you for system information.

    thanks ! b:pleased
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • guyoriginal1
    guyoriginal1 Posts: 2 Arc User
    edited December 2008
    I run Windows vista to and everytime my perfect world client tries to update it always keeps sticking on "elements.data" and it cant seem to go on with the the update.WHat to do now?????
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited December 2008
    Please try the manual patch, guyoriginal1. In the future, do not hijack other individuals threads; the new thread option is at the top of each subfora.

    Sojima, if you still have the Perfect World Installer.exe file, I'd recommend starting by checking the file's quality. Ryuuzaki has a good guide on the matter, and his Alternative Method for Corrupt Files using Direct Download (with a quick tweak for the changes to the installer) can do this for you :
    Download a bit torrent program, such as uTorrent.
    Download the torrent controller and open it with your torrent program.

    You should then be asked where y ou want to save the file. Browse to the directory where the original Perfect World International.exe file is located (should be my Documents\Downloads), and click OK. The torrent program should then start checking the integrity of the file and correct any corrupted files. You can also right-click on the file in the download area, and select Force Re-check to make extra sure.

    kammie has an alternative guide if the above is confusing.
    1. download the torrent
    2. double click it, or just open it with utorrent
    3. LET IT DOWNLOAD FOR LIKE 1 MB ---> this way, utorrent generates the entire file
    4. now close utorrent and the download
    5. copy your corrupted zip file that you have downloaded before to the folder that utorrent created and overwrite that file
    6. open utorrent but do NOT start the download, instead rehash it by right clicking and selecting 'forece recheck' (or something like this, currently do not have bittorrent client installed)
    7. after awhile (about 3 minutes if u have a fast computer) it should say u have near 100% download
    8. continue download
    [SIGPIC][/SIGPIC]
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