unable to connect

elmox
elmox Posts: 3 Arc User
edited November 2008 in Support Desk
Every time i log in it says "unable to connect to server" b:cry
Post edited by elmox on

Comments

  • daraia
    daraia Posts: 28 Arc User
    edited November 2008
    This is happening to me too and it's annoying me because I really want to play...
    My pass and username are right, my internet connection is fine and stable, and I even tried turning my virus protection off and nothing works!!!!
    [SIGPIC][/SIGPIC]
  • kingfisher69
    kingfisher69 Posts: 1 Arc User
    edited November 2008
    I cant connect to the servers either. its not just you. if anyone can help i would be very grateful, thanx.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    The servers are up, and there are no backbone issues anywhere in the Continental United States that I can find. Please check for any program blocking TCP port 29000 outbound or the ElementClient, including the default Windows Firewall, PeerGuardian, or a hardware or software firewall. Some security software, such as Norton or Comodo, will not work simply by turning them off; you do need to add an exception explictly.
    [SIGPIC][/SIGPIC]
  • daraia
    daraia Posts: 28 Arc User
    edited November 2008
    Nobody seems to know what's going on o.o

    Nothings blocking the 29000 port, I opened it up on the firewall menu. I don't know what to do...
    [SIGPIC][/SIGPIC]
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    Can you tell us the name of your firewall program/programs?
    [SIGPIC][/SIGPIC]
  • daraia
    daraia Posts: 28 Arc User
    edited November 2008
    I only had the windows firewall running at the time. I even disabled it for a second to try playing again and it still didn't work.
    [SIGPIC][/SIGPIC]
  • elmox
    elmox Posts: 3 Arc User
    edited November 2008
    gattsuru wrote: »
    Can you tell us the name of your firewall program/programs?
    Never mind it works now i just did something wrong.
  • daraia
    daraia Posts: 28 Arc User
    edited November 2008
    What did you do to fix it??
    [SIGPIC][/SIGPIC]
  • joshinjoker
    joshinjoker Posts: 7 Arc User
    edited November 2008
    Yea im still having the same issues, if u could tell us what u did wrong that would be much appreciated
  • Vaneska - Heavens Tear
    Vaneska - Heavens Tear Posts: 23 Arc User
    edited November 2008
    How did u fix it?!?!?!
  • banglasoilder2k9
    banglasoilder2k9 Posts: 9 Arc User
    edited November 2008
    its the same with me my programs are norton protection center and Mcafee securitycenter and they r both expried and disabled so nedd HELP!!!!!!!!!!!!!!!!
  • aj007
    aj007 Posts: 35 Arc User
    edited November 2008
    how did you fix it?!?!?!?!?!??!??!!?!?!?!?!?!?!??!?! D:
  • Vaneska - Heavens Tear
    Vaneska - Heavens Tear Posts: 23 Arc User
    edited November 2008
    b:cry Help help help <never felt more embarrased in my life-_-> b:cryb
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    Neither Norton nor McAffee will completely disable all their feature due to an expired tag; some basic functionality stays installed. Completely uninstalling those programs from the Control Panel-> Add/Remove Programs wizard may help. Please look for other programs such as PeerGuardian, Comodo Firewall, AVG, et all.
    [SIGPIC][/SIGPIC]
  • banglasoilder2k9
    banglasoilder2k9 Posts: 9 Arc User
    edited November 2008
    gattsuru wrote: »
    Neither Norton nor McAffee will completely disable all their feature due to an expired tag; some basic functionality stays installed. Completely uninstalling those programs from the Control Panel-> Add/Remove Programs wizard may help. Please look for other programs such as PeerGuardian, Comodo Firewall, AVG, et all.

    but wont that effect my comptuer by other vrius
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    but wont that effect my comptuer by other vrius

    If the software is expired, all it will do is remove some of the hooks the security software uses; it probably will not be providing good security at all. If the software is currently active, you should be able to provide an exception for ElementClient and TCP port 29000.
    [SIGPIC][/SIGPIC]
  • Unseen - Heavens Tear
    Unseen - Heavens Tear Posts: 7 Arc User
    edited November 2008
    Great. Uninstalled my virus software and it STILL doesn't work.

    What the hell is going on?!?!! I'm really becoming pissed off.
This discussion has been closed.

Categories