WTF is wrong with the GM's??

Aradhel - Heavens Tear
Aradhel - Heavens Tear Posts: 5 Arc User
edited November 2008 in Suggestion Box
So this quest I was on screwed up and the turn in NPC wouldn't recognize the completion of said quest ( which I fully checked twice to make sure it was finished). So...I paged the "Gm" because, after all...that is their JOB. They are paid to fix the errors, **** ups and issues with the game, as we all know.
I paged a GM, 10 minutes went by with NO REPLY WHATSOEVER. Then, a "GM" named Berberry (misspelled btw...) appeared and ignored me. Her only response when I told her I had an issue was to stand there and then type "?" in common chat and vanish. I paged 2 more times and waited a total of 20 minutes and STILL NEVER GOT A RESPONSE OR A FIX TO THE GAME ISSUE I WAS REPORTING. I'm sorry, but...This is their JOB. Why are they not doing it????
At least in Warcraft the GM"s actually answer you... So, would a REAL "GM" please notify me as to why I was ignored and never even replied to by the people who's JOB IT IS to reply to us and fix issues with PW, because this is Bull**it, plain and simple.
Post edited by Aradhel - Heavens Tear on

Comments

  • Kusaku - Lost City
    Kusaku - Lost City Posts: 111 Arc User
    edited November 2008
    First off its not that simple and they cant fix game code
    GM's are mainly there for advice and to deal with normal teckniciany stuff.

    secondly they have to deal with a large amount of people at once and it is quite hard to keep track of this.

    Thirdly they might not have understood your request or they could have gone to try to fix your problem in a different way its not like they have a "fix game error" spell alot of problems like yours are fixxed outside of the game or in a command console/system.

    From my experiance most of the GM's do a pretty good job and may i point out that for the most part this game is actaully free while WOW is very expensive ^^

    Anyway this is my oppinion if they were realy being rude im sure 1 of the other GM's will deal with them sooner or later.
    So for my bad spelling ^^
    CUTE THINGS ><
    Dieing with style and skill since 1989

    Frav Qoute :
    "Don't argue with an idiot. They bring you down to their level, and beat you with experience."
  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited November 2008
    From the forumrules:
    The forums are not the place for you to address your inquiry to PW Staff Members. Any and all inquiries should be made through our ticketing system. Before contacting customer support, please use the search function and look through our FAQs located in the Support section of our website for account and billing related inquiries. A general FAQ regarding gameplay can be accessed from the main page.

    Ticketsystem is found here:

    http://support.perfectworld.com/ticketing
  • Aradhel - Heavens Tear
    Aradhel - Heavens Tear Posts: 5 Arc User
    edited November 2008
    Thanks for the helpful link and advice, instead of just flaming and spouting opinions and rudeness :) Hopefully they will FINALLY fix this issue (as it has now been 2 days and it has STILL yet to be fixed).
  • Tara - Lost City
    Tara - Lost City Posts: 137 Arc User
    edited November 2008
    Whats a GM ???

    i think we had those in Lost City at one time but they died off..

    Never to be seen again try using the GM tool in lost city server and wait forever they never turn up at least you got a ? outta one think yourself lucky i thought Rohan service was bad here this worst GM service i've ever seen in any game ever i have played they are a joke and should be ashamed and not paid...

    i sent 4 tickets 1 got a reply nothing ever again from the others...
  • mynameisjoe
    mynameisjoe Posts: 22 Arc User
    edited November 2008
    go play warcraft then.
    [SIGPIC][/SIGPIC]
  • evrilysis
    evrilysis Posts: 0 Arc User
    edited November 2008
    You guys think GMs are actually doing anything?

    They're just there for the lulz.
    [SIGPIC][/SIGPIC]
  • VampHire - Sanctuary
    VampHire - Sanctuary Posts: 9 Arc User
    edited November 2008
    Ticketsystem

    doesn't work I have been waiting for a month and still no reply
  • ocane
    ocane Posts: 0 Arc User
    edited November 2008
    VampHire - Sanctuary wrote: »
    Ticketsystem

    doesn't work I have been waiting for a month and still no reply

    ticket system DOES work i got a reply in one day
  • aryannamage
    aryannamage Posts: 0 Arc User
    edited November 2008
    The staff of PWI always try their best to answer a ticket within 24 hours. Sometimes depending on problem and timing (ie weekends) this is not possible.

    Also some E--mail providers block the PWI E-mails please try to send in a second ticket with two different E-mail adresses to send an answer to.
    [SIGPIC][/SIGPIC]
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