Still can't WASD

Rhufio - Heavens Tear
Rhufio - Heavens Tear Posts: 12 Arc User
edited November 2008 in Support Desk
I can not use any of the movement keys in game. W,A,S,D,Z, and space bar only works to jump on land but will not make me go up in water or while flying. All keys work fine for text and also to move in other games. I searched the forums and installed the east asian language packs and checked all the apropriate ones from the list. I have the game installed on 2 differant computers and have the same problem on both. Both systems are different brands and neither use the same model keyboard.
Please, is there anything else anyone can think of that I might have missed.
Post edited by Rhufio - Heavens Tear on

Comments

  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    What are the make and model number of both of your keyboards?

    Did you send us the dxdiag logs and hijackthis logs for both of the problem computers as we asked?
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  • Rhufio - Heavens Tear
    Rhufio - Heavens Tear Posts: 12 Arc User
    edited November 2008
    Got the model number for 1, the other didnt even list one. I sent the entire logs as I wasn't sure if you needed the whole thing or not.
    Was just posting here in case someone else had the same prob and had found the answer. Wasn't meaning to ask the same person twice, I appologise for that.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    Did you pick up the keyboard and look on the bottom of it?

    There should be numbers and the name of the company on the bottom of each keyboard.

    Oh, no worries. You're not asking the same person, as many people see all new posts as they are posted throughout the forums.
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  • Rhufio - Heavens Tear
    Rhufio - Heavens Tear Posts: 12 Arc User
    edited November 2008
    Yes, the keyboard for my sons computer just has a serial number sticker on the bottom. It is just a basic keyboard that came with his systemax computer. It actualy says Standard Keyboard engraved above that serial number.
    MIne is a Microsoft Internet Keyboard model RT9410 V:56TWR
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    It may be a computer setting, software setting that is messing up your WASD usage.

    Have you tried running the game in Windowed mode? The setting can be changed from the in-game Settings.

    Have you tried a new cheap keyboard to see if it has the same problem?

    If it does have the same issue, something on those computers are not playing nice.
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  • Rhufio - Heavens Tear
    Rhufio - Heavens Tear Posts: 12 Arc User
    edited November 2008
    I am playing in windowed mode currently, I have also tried swapping the keyboards out with each other to no avail. I did spend all day reading through the forums and trying what others who had the same probs suggested. I also uninstalled and reinstalled the game. I'm at a loss so far. I can still play the game with the mouse but swimming and flying are a bit of an issue until I figure out what I've overlooked.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    Have you tried the following:



    You can try deleting your systemsettings.ini file for Perfect World International.

    Go to My Computer and go here:

    C:\Program Files\Perfect World Entertainment\Perfect World International\element\userdata\

    (Note: This is the default location on your computer that the game installs to. It may be different if you changed it during installation.)

    You will see a file named systemsettings.ini . Delete it.

    Then re-start your game. The settings will be set back to the default settings as when you first installed the game.
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  • Rhufio - Heavens Tear
    Rhufio - Heavens Tear Posts: 12 Arc User
    edited November 2008
    Just did that and ran game in "optimised" mode. wow that looks horrible and it had no effect on the movement keys. Thank you for the quick responces, I'm willing to try as many as you can throw at me.
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited November 2008
    Do you have a spare keyboard you can plug in and try it with?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • Rhufio - Heavens Tear
    Rhufio - Heavens Tear Posts: 12 Arc User
    edited November 2008
    I only have the 2 keyboards, I did however just try my son's keyboard on mine again with the same effect.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    Are they USB or PS/2 keyboards? Or, how are they plugged into your PCs?

    Have you installed or updated your direct x after you installed the game? Upgraded windows to SP3?
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
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  • Rhufio - Heavens Tear
    Rhufio - Heavens Tear Posts: 12 Arc User
    edited November 2008
    both are PS/2
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    Have you tried other games that use those keys for gameplay and see if you have the same results?
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
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  • Rhufio - Heavens Tear
    Rhufio - Heavens Tear Posts: 12 Arc User
    edited November 2008
    Yes, I've played WoW and DAoC for years, they work fine in all other games so far.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    I'm jokingly going to say both your keyboards are cursed. b:pleased

    Try getting or borrowing a different keyboard and trying it out. Sounds like you may have some kind of virus or spyware messing with your systems, you might need to take your computers in to get looked at and have diagnostic software ran on them.
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  • Rhufio - Heavens Tear
    Rhufio - Heavens Tear Posts: 12 Arc User
    edited November 2008
    Thanks for all the responces. I'll update If I happen across anything.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    If you find out, let us know. It is a weird issue to have that none of us here have encountered, or can reproduce yet.
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  • Rhufio - Heavens Tear
    Rhufio - Heavens Tear Posts: 12 Arc User
    edited November 2008
    I figured it out! I use SnoopFree Privacy Shield wich I highly reccomend to others. It blocked the keyboard hook the game uses (wich it was supposed to do). I allowed the hook (wich does make me nervous) and all works as it should.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    Ah, the password protection program of PWI's that runs along side the game, or one of the other game processes being blocked. Did not think that would be it.

    Good find, thanks!
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  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    Your issue has been turned into our trouble shooting guide and FAQ thread!

    http://pwi-forum.perfectworld.com/showthread.php?p=1002182#post1002182

    Thanks for your patience b:victory
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