just a couple of questions...

whovian
whovian Posts: 4 Arc User
edited November 2008 in Support Desk
I keep getting disconnected like every 5 min. or less sometimes...What can I do to fix that?

Oh, and when I first click on the icon to start, it says update now? and I click yes and then it says cannot update connection terminated. everytime. what do i need to do to fix that?
Post edited by whovian on

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  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited November 2008
    For the patch update please try the mirrors here:

    http://pwi-forum.perfectworld.com/showthread.php?t=87242

    Also what kind of connection to the internet do you have? Make sure it does not get disrupted by things such as a microphone or telephone.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    If you're running an internet connection over wireless, please consider switching to a physically wired connection. If that's not possible, check for any 2.4 Ghz interference such as microwaves or cordless phones between your computer and router, and update the drivers for your wireless device.

    If you have any firewall programs, please make sure to define an explicit allow for the ElementClient.exe or TCP port 29000 outbound.
    [SIGPIC][/SIGPIC]
  • whovian
    whovian Posts: 4 Arc User
    edited November 2008
    Thank you, but I'm up to date with the patcher, my firewall is allowing the programs, and I have high speed cable internet...any other suggestions?
  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited November 2008
    Please try a verify from the launcher.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    whovian wrote: »
    Thank you, but I'm up to date with the patcher, my firewall is allowing the programs, and I have high speed cable internet...any other suggestions?

    Updates for your wireless card's drivers may help. If you have a separate router and modem, please contact your ISP about the behavior your getting -- you may need to switch your modem to Bridge mode, if it's not already configured as such.
    [SIGPIC][/SIGPIC]
  • whovian
    whovian Posts: 4 Arc User
    edited November 2008
    Thanks again, but I verifyed yesterday...I dont think its my modem or my ISP but Im gonna contact them anyway...Im still open to suggestions tho...Thank you.
  • Lecher - Sanctuary
    Lecher - Sanctuary Posts: 37 Arc User
    edited November 2008
    you're using Vista.

    right click on the launcher. select run as administrator.

    you'll have to do this every time that you log in... you'll be fine from now on.

    enjoy
  • whovian
    whovian Posts: 4 Arc User
    edited November 2008
    its set to automatically run as administrator everytime
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