Zen payment suspended without reason. Money Taken.
Sahfykun - Heavens Tear
Posts: 9 Arc User
This matter has been resolved. Feel free to read the thread if you have similar problems or questions about aforementioned problems. Have a great day.^^
Closer Message:
"We have sorted matters out now. The billing department was swifter than for many of the messages I have seen on the forum. Kudos~^^
My best advice for anyone with future problems is submit a support ticket first like I did. Submit one that is very thorough and perhaps make a sticky for such problems somewhere in the forum (unless one exists I haven't seen).
It seems it was the email address according to how matters worked out. They worked with me fairly simply and concisely.
Its nice when things work out smoothly, isn't it?
I think if that happens more often then people will feel safer with the purchases (albeit the pricing is still a bit disparaging to most people). I am assured of it.
I grant a +1 to the billing department support staff, nonetheless. ^^"
Original Message:
Heya there, my Zen was robbed by incompetent servers- or that is best the case. ^^
I purchased 30 Zen earlier through paypal, with a credit card, and was greeted with an ever so respectful and non-appropro "suspended". All payment info is correct. All purchase currency WAS therein the account it was transferred from. I am "out" 30 Dollars and I am not "in" 30 Zen. I have my account set up in such a way I can not allow another absolute and bleeding failure of an attempt to give this company my money. It is physically not gonna happen because I have precautions against it.
In other words if this does not clear up it won't happen again. I won't buy Zen again. I won't be capable.
Will this clear up? Will I go find a different medium to transfer my money to?
I should hope so swiftly.
One would think that enough money is being pilfered into the system that it could pay for the ability to... not fail? ;D
I sent a support ticket but it seems to have done exactly...
nothing. null.
I don't have time to wait 7 days for an account that in any other service would have been immediate.
How can we reach a resolution?
Picture this, if you will:
It should be learned that a human first tastes its food before eating..
I haven't had a good taste of this iffy system.
I am undecided if I have more appetite for Zen.
I'd barter that many others likely feel the same.
I seriously doubt I made any error but if it is possible I did on this matter, please make me aware and help me fix it.
Closer Message:
"We have sorted matters out now. The billing department was swifter than for many of the messages I have seen on the forum. Kudos~^^
My best advice for anyone with future problems is submit a support ticket first like I did. Submit one that is very thorough and perhaps make a sticky for such problems somewhere in the forum (unless one exists I haven't seen).
It seems it was the email address according to how matters worked out. They worked with me fairly simply and concisely.
Its nice when things work out smoothly, isn't it?
I think if that happens more often then people will feel safer with the purchases (albeit the pricing is still a bit disparaging to most people). I am assured of it.
I grant a +1 to the billing department support staff, nonetheless. ^^"
Original Message:
Heya there, my Zen was robbed by incompetent servers- or that is best the case. ^^
I purchased 30 Zen earlier through paypal, with a credit card, and was greeted with an ever so respectful and non-appropro "suspended". All payment info is correct. All purchase currency WAS therein the account it was transferred from. I am "out" 30 Dollars and I am not "in" 30 Zen. I have my account set up in such a way I can not allow another absolute and bleeding failure of an attempt to give this company my money. It is physically not gonna happen because I have precautions against it.
In other words if this does not clear up it won't happen again. I won't buy Zen again. I won't be capable.
Will this clear up? Will I go find a different medium to transfer my money to?
I should hope so swiftly.
One would think that enough money is being pilfered into the system that it could pay for the ability to... not fail? ;D
I sent a support ticket but it seems to have done exactly...
nothing. null.
I don't have time to wait 7 days for an account that in any other service would have been immediate.
How can we reach a resolution?
Picture this, if you will:
It should be learned that a human first tastes its food before eating..
I haven't had a good taste of this iffy system.
I am undecided if I have more appetite for Zen.
I'd barter that many others likely feel the same.
I seriously doubt I made any error but if it is possible I did on this matter, please make me aware and help me fix it.
Post edited by Sahfykun - Heavens Tear on
0
Comments
-
The same thing happened to me when I first bought zen. I didn't realize they had sent me an email asking for verification, and there were difficulties because my info I supplied here were a bit different than what was on my paypal, so it took a few days.
If you are in suspended mode for more than some time though, your payment gets refunded, as mine did.[SIGPIC][/SIGPIC]
[Nostalgia]
The Brave may not live forever, but the cautious do not live at all.0 -
Yes, but would the transaction fee be refunded both on PW and credit card side?
If not then it is final. It said it was different but.. I use different email addresses for game accounts and billing accounts. +_+ It helps me with spam and a whole multitude of other internet contracted annoyances.
Edit: PS Thanks for your reply. ^^0 -
suspended means "pending" in this game.[SIGPIC][/SIGPIC]
私の番ですよ。- Sig by Symour
Check out ForsakenX 's sig thread O_O
Enrage - We Eat.0 -
Hisui - Heavens Tear wrote: »suspended means "pending" in this game.
When it's pending it actually says so, it doesn't say suspended then[SIGPIC][/SIGPIC]0 -
We have sorted matters out now. The billing department was swifter than for many of the messages I have seen on the forum. Kudos~^^
My best advice for anyone with future problems is submit a support ticket first like I did. Submit one that is very thorough and perhaps make a sticky for such problems somewhere in the forum (unless one exists I haven't seen).
It seems it was the email address according to how matters worked out. They worked with me fairly simply and concisely.
Its nice when things work out smoothly, isn't it?
I think if that happens more often then people will feel safer with the purchases (albeit the pricing is still a bit disparaging to most people). I am assured of it.
I grant a +1 to the billing department support staff, nonetheless. ^^0
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