Unreadable error message on start

sophos
sophos Posts: 15 Arc User
edited November 2008 in Support Desk
I get this error message when I press start:

error.JPG

I have updated my Direct X (as it's the only readable word in the error) and my video drivers,, but still.. no luck.

I'm having a Geforce 8600 GTS
Post edited by sophos on

Comments

  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited November 2008
    Try and read stickys first before posting this is from the "Troubleshooting guide":

    You will need to install the East Asian Language pack that is on your original Windows disc.

    To install it on your computer in Windows XP (other versions might be slightly different):

    1. Insert your Windows XP CD
    2. Go to Control Panel
    3. Go to Regional and Language Options
    4. Click on the "Languages" Tab
    5. Click the "Install files for East Asian Languages" checkbox.
    6. Click on the OK button for the dialog box that appears.
    7. Click on the OK button of the window to close it, and begin the installation.

    You can also try running the game in Windowed Mode from the in-game Settings to see if that helps you
  • sophos
    sophos Posts: 15 Arc User
    edited November 2008
    Thank you for your reply.

    The error message I posted is the error message I get even after going through the above process. reducing all specs to 0 and running in windowed mode does not help either.

    p.s. Having the error message in chinese would not make it more readable for me I'm afraid :)
  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited November 2008
    Have you tried running a verify?

    Edit: Nearly forgot installing the East Asian Language pack should at the very least translate it into english XD Seriously it does help with alot of problems regarding gameplay so it was worth a shot at least.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    The East Asian language support can actually fix many of these issues. It's not a readability matter, so much as making sure Windows can handle everything tossed through. There's still a number of network commands that go through with Chinese file names or Chinese text on the client.
    [SIGPIC][/SIGPIC]
  • sophos
    sophos Posts: 15 Arc User
    edited November 2008
    Yes, I tried the verification a couple of times in between reboots and all.
    Nevertheless nothing seemed to help

    I have now downloaded a new copy of the client, uninstalled the old one, and i'm gonna install the game again.

    Maybe it works when I install the game AFTER installing the language pack.

    After this I'm out of ideas myself aswell.

    p.s. also verifying the install files before installing.. you never know...
  • Zoe - Heavens Tear
    Zoe - Heavens Tear Posts: 3,814 Arc User
    edited November 2008
    When I get that error, I run verify and let it run all the way until its done. After that I can play again.
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  • sophos
    sophos Posts: 15 Arc User
    edited November 2008
    I finished the new installation now, re-installed the language-pack, and have verifying the files.

    Rebooted the pc after every step.

    Absolutely nothing has changed.
    - Same error message, no matter howmany times I verify the files (still unreadable, no clue what it says)
    - No game launch

    In the eventvwr I cannot find anything wrong

    These games I can run just fine:
    - Lineage2
    - Age of Conan
    - Warhammer Online

    Seems like my pc is just fine. Can someone from Perfect World Entertainment give me a clue?
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    Please list the following fields from a DXDIAG:
    System Tab - System Information box -
    Operating System :
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:
    Approx Total Memory:

    Display Tab - driver box -
    Main Driver :
    Version :
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run).

    Please do not use any symbols other than alphanumerics, commas, and periods.

    If you want the PWE staff, please use the ticketing and support system. Reference this thread, and send them a dxdiag log named after your nickname.
    [SIGPIC][/SIGPIC]
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    I think you can also get a similar message to that when your graphic drivers aren't installed properly, or are running off of the native Windows graphic drivers.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
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  • sophos
    sophos Posts: 15 Arc User
    edited November 2008
    pw_settings.jpg

    Interesting.. the game thinks my graphics card has 0 mb

    Heres the dx diag:

    Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236)
    Language: Dutch (Regional Setting: Dutch)
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz (2 CPUs)
    Memory: 2046MB RAM
    Page File: 344MB used, 4048MB available
    DirectX Version: DirectX 9.0c (4.09.0000.0904)

    Card name: NVIDIA GeForce 8600 GTS
    Manufacturer: NVIDIA
    Chip type: GeForce 8600 GTS
    DAC type: Integrated RAMDAC
    Display Memory: 256.0 MB

    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0011.7824 (English)
    Driver Date/Size: 10/7/2008 13:33:00, 6058112 bytes
    DDI Version: 9 (or higher)
    WHQL Logo'd: Yes
    DxDiag Notes
    DirectX Files Tab: No problems found.
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Music Tab: No problems found.
    Input Tab: No problems found.
    Network Tab: No problems found.
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited November 2008
    How much dedicated memory does it list for your video card?
    ==/Senior QA Lead/==

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  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    Try renaming C:\Program Files\Perfect World Entertainment\Perfect World International\config\patcher\sysinfo.ini to sysinfo_old.ini and C:\Program Files\Perfect World Entertainment\Perfect World International\patcher\video\defaultsettings.ini to defaultsettings_old.ini.
    [SIGPIC][/SIGPIC]
  • sophos
    sophos Posts: 15 Arc User
    edited November 2008
    Gattsuru : you're the man!
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