Unable to connect to server?!

Networking - Router Settings & IP Addresses

Router Settings
Your router should have port 29000 (twenty-nine thousand) open for PWI and for the
PWI patcher. Your router's manufacturer's website should have the instructions on how to
do this.

Note: Forwarding ports could reduce the security of the computers on your network.
Please contact your network administrator or a qualified network technician for further
information.

Third-party assistance on configuring popular routers can be found at
http://www.portforward.com/ (Note: Not affiliated nor supported by Perfect World
Entertainment).

Most router manufacturers also offer guides and additional information on their websites,
in the included documentation, or on the installation CD that came with the router.

Note: On most routers, the brand and model number is on or near, the serial number
shown on the bottom of the device.

IP Addresses
You may need to make changes to the software for your router, antivirus software,
security software, and/or firewall software in order to allow for your computer to
communicate and send data back and forth to the IP addresses for the PWI game servers
and patch servers listed below.

If you are located at a university and are having trouble accessing the internet, contact
your IT or System Administrators for the school network. Some universities block internet
traffic and/or restrict it. Ask them to prioritize the traffic for your internet connection and give
them the IP addresses listed below and port 29000.

Note: Please read the documentation or help files that accompany your
antivirus/security/firewall software. You can also research the software
developers websites that made your software and check to see if they have
guides and information about how to change the settings in your software.

IP Addresses for the game servers and patch servers:

Website

www.perfectworld.com
64.74.129.32
64.74.129.33

Sanctuary (PVE) pwigc2.perfectworld.com
29000:64.74.134.24
29000:64.74.134.25
29000:64.74.134.47
29000:64.74.134.48
29000:64.74.134.49
29000:64.74.134.50
29000:64.74.134.51
29000:64.74.134.52

Lost City (PVP) pwigc3.perfectworld.com
29000:64.74.134.57
29000:64.74.134.58
29000:64.74.134.31
29000:64.74.134.32
29000:64.74.134.53
29000:64.74.134.54
29000:64.74.134.55
29000:64.74.134.56

Heaven's Tear (PVE) pwigc4.perfectworld.com
29000:64.74.134.61
29000:64.74.134.62
29000:64.74.134.63
29000:64.74.134.64
29000:64.74.134.38
29000:64.74.134.39
29000:64.74.134.59
29000:64.74.134.60

Patch Server
http://pwipatch.perfectworld.com/patch/
74.217.110.111
74.217.110.112
74.217.110.113
74.217.110.114
74.217.110.115
74.217.110.119
74.217.110.120
Networking - Bypassing Your Router

In some circumstances, you may have to bypass your router, and directly connect your
computer to the cable or DSL modem.
Before doing so, make sure that you have installed and run antivirus/security software on
your computer.

You will need an Ethernet cable (in the US, called the Category 5e networking cable) to
connect your computer to the cable or DSL modem. The cable you might need (depending
on your network setup) will have a male plug on both ends.
One end will plug into your Ethernet/Internet/WAN (or similar) port on your computer
and the other end will plug into the Internet/RESNET/WAN (or similar) port on your cable
or DSL modem.

Note: Please read the documentation or help files that accompany your
antivirus/security/firewall software.

YES! i am having the same problem and i am located at a university, please read the whole post before replying. My visual route also says that i am being blocked by a firewall but I already tried turning off all my firewalls and running it, to no use. Then i was suggest that university is blocking this port and ip address, so i send them the request and here's what they replied -->


This port is not blocked for outbound connections from UMKC to
other sites. I am able to telnet to this host on port 29000 from an
on-campus machine. For Windows XP/Vista, you can download tcping.exe
from: http://www.elifulkerson.com/projects/tcping.php and use a
command line command as:

tcping 64.74.134.24 29000

The program will show if you can reach the remote port on the
remote server.

Looking through this:
http://pwi-forum.perfectworld.com/showthread.php?t=75572 , they seem to
indicate this game may need to have inbound port 29000 from the Internet
to your machine. Their documentation is very sketchy, and it could be
that they only need outbound port 29000 to their servers. I would test
this, but the download is 2.4GB, and I'm running over a CDMA connection
in Florida at the moment, so it would take several hours to download
such a large game.

What symptoms are you getting, and have you found anything from the
vendor that would indicate if they need inbound ports open to your
machine from the Internet? (We will not open any inbound ports from the
Internet

So basically they are saying that all outbound connections are not being blocked but all inbound connections are. What do you guys think, do i only need out bound or inbound also?

Hi all,

I have found a solvation for these Problems:

1. "Connection to update server fails. Please try another update server.."
2. "Login timeout 40 sec: 20 sec ......"
3. " unable to connect to server"

My Solvation:

I deacitvitate my standart firewall ( windows vista) and installed Comodo Firewall Pro and set some settings(alert settings) from medium to low and the problem was solved and i could play the game.

I'm having the same problem as theforester has. I've done manual patches, though I get an error that states there invalide location. I've tried taking the updated version off of another system and copying it to this one. The Client Loaded fine, but I couldn't connect to any of the servers. I've tried disabling the firewall, i've gone with a direct to the modem connection. It's a system issue but i'm yet to figure out what it is....any help?

I am having the same issues. I keep hearing the same solutions, but they do not solve the problem. Something is keeping me from connecting to the server and disabling my firewall and anti-virus does not help. I have also hooked up modem directly to the computer. Still nothing. I really do want to play this game, but it will not let me. I have windows vista (if that makes a difference). Please let me know what else I can do. None of the above suggestions are working!

Hi,

I just finished downloading the game today and i installed it, updated it.

Then when i try to sign in after loading up, it comes up with "Unable to connect to server" just like the others.

I did the trace and it stops 'after' 13.
I tried to open the ports like so:

EDIT: my router is a D-Link WBR-2310

I tried turning off my firewalls/Antiviruses, that didnt work so those arent a problem

What am i doing wrong? im eager to play the game!

Have you tried the manual patch?

From Filefront
http://pwi-forum.perfectworld.com/showthread.php?t=87242

From PWE (scroll down some)
http://www.perfectworld.com/download/client

I did the tracing thing and got this:

Are these results abnormal? Because when I click login it says Unable to connect to server. As you can see, it says "request timed out" at 13.

i hav the problem for 2 weeks and i wanna play.................
my computer is windows xp, norten serurity & McAffe seruity and there both expired
i done wat darthpanda told to do and this is wat came up....
kk how do u get a pic 2 this

wer and how shall i send my readings (the start>run>cmd thing)

ok so heres how its going down...
i have the same problem!
ive played for over a week at two or three different locations.
it has always worked. i go to log in one time and guess what?
the fatal message of: unable to connect to server!, please log in again!
beleive me i have tried EVERYTHING that these guys are suggesting.
it does not work at any location, through any setup, with any type of firewall (w/o, w/, whatever) any type of internet...nothing!
yes i am on a campus and i have a firewall... but that is no the problem, trust me! i am computer literate and know most of what im doing! the run cmd or what ever thing the guy suggested earlier? it stops at 13 as several others have...
THIS IS DEFINITALLY NOT AN ISOLATED INCIDENT!!!
it is not our computers (it may be but im almost certain this many peple could all have the same weird flaws)
someone needss to do something...and by that i mean PLEASE STOP GIVING US ALL THE SAME ANSWERS OVER AND OVER!
something is wrong and neesd to be fixed, so please fix it!
Thank You

Thank You
while all but one these i have heard a hundred times and dont work,
any and all input is appreciated
i will try refiguring some connection configurations
Im a little PO'ed that i cant play this wonderful game anymore

Thank You

yes, all files have been verified...
the problem is that it seems like you guys are blocking my IP (which seems very paranoid, i apologize)

i do not use a router, and my firewall is not the problem, so what else could be stopping my IP?

ugh...
ok, so Ive gotto down to the problem, the IP isnt going through.
Now I need the solution.
It is not my router(dont have one), not my firewall(checked, works fine with it), it is not my region (im in US), it is ot several other reasons people have listed.

Someone suggested using a proxy firewall, which redirects and catches al IP's, but Im not familiar with this type of software and dont understand how to use it (no help from their website )

If someone has another solution or suggestion, it would be much appreciated, not only to me but to several other people that are having trouble with this.

Thank You Again

OH MY GOD!!! I guess I might as well make my announcement here o.O
I had a very long conversation with my tickets and tried everything that they suggested...when they stopped replying. I thought they gave up on me.

Just recently, I tried logging in just for the heck of it...and it worked. Why? I don't know. Maybe it was the new update :S