Log in issue....

tbeethor
tbeethor Posts: 4 Arc User
edited November 2008 in Support Desk
I'm trying to log in to play the game. I enter my account and pw but it's giving me server log in time out 40's. When i reach 20 secs i get d/c and i can't connect to the server...help?
Post edited by tbeethor on

Comments

  • ginaume
    ginaume Posts: 1 Arc User
    edited November 2008
    I'm having the same issue! please help :(
  • evojai
    evojai Posts: 0 Arc User
    edited November 2008
    b:angrysame !! omg omg
  • tbeethor
    tbeethor Posts: 4 Arc User
    edited November 2008
    help? anyone?
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    Are you running any software such as PeerGuardian, or a software or hardware firewall?
    [SIGPIC][/SIGPIC]
  • tbeethor
    tbeethor Posts: 4 Arc User
    edited November 2008
    i'm trying to log in from my university..
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    You may want to call their IT department and ask if they're blocking TCP port 29000 outbound to 64.74.134.24 through 64.74.134.64
    [SIGPIC][/SIGPIC]
  • tbeethor
    tbeethor Posts: 4 Arc User
    edited November 2008
    thank you.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited November 2008
    Universities are EVIL on blocking some data traffic, especially for games and entertainment.

    I wonder why?? b:thanks

    Please review this thread too:
    http://pwi-forum.perfectworld.com/showthread.php?t=75572
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • tdd13
    tdd13 Posts: 1 Arc User
    edited November 2008
    I made a account and I can login but how do you get to game itselfb:angry
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited November 2008
    Surtr has an excellent installation guide.

    Assuming you want to use the Direct Download path :

    1. The link on our webpage itself gives you the Perfect_World_Downloader_v3.exe file. It's a small (~1.0 megabyte) download.

    2. The Perfect_World_Downloader_v3.exe program will download the Perfect_World_International.exe file. By default, it downloads it to My Documents/Downloads/ (XP) or Documents/Downloads (Vista). This .exe file is the large download, roughly 2.378 gigabytes.

    3. Perfect_World_International.exe, when run, extracts a lot of installation files into a folder. By default, it extracts them into the same folder it is sitting in, the (My) Documents/Downloads. One of the files it extracts will be called install.exe

    4. Running install.exe will give you the option of verifying the client download, installing the client itself, and putting a shortcut icon down on the desktop.

    5. Double-click the shortcut icon to patch the game, or use the manual patcher.

    You sound like you just finished step 2.

    If you prefer, this is a torrent available, which works excellently with uTorrent, and will get you to the start of step 3.

    Once you've done that, bring up the Launcher with the desktop icon. Use the Launcher's setting button to increase your resolution to at least 800x600. After that's done, hit the Start button on the Launcher to bring up the ElementClient.

    From the client, you'll want to hit the "Next" button to close the Notice window, and if you have not done so already, select a server. Then put in your username and password, and hit start.

    That'll bring you to the character selection/creation screen. Mine goes to the Untamed area and has a Barbarian because I've already played one, but yours will likely have an empty vista of Etherblade or the City of Plume. Yours also won't have a red arrow pointing to the Create Character button, although I wish it did. Click that button.

    In the resulting screen, you'll want to set a name, select your species, gender, and class, and even customize your appearance. Continue past that to get your character in-game.
    [SIGPIC][/SIGPIC]
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