Computer Reboots randomly when playing the game.

Aerasha - Heavens Tear
Aerasha - Heavens Tear Posts: 23 Arc User
edited October 2008 in Support Desk
I've found when on my partners computer that when he is training his computer is fine and gameplay is smooth but when i venture into the town and get halfway through the computer restarts itself.

For instance today i went on my char, got lvl 3 [yes im new :P] went to the town to see the animal woman [ wish i had wrote it down now] and everytime i went onto quest it rebooted. Could this be a launcher issue or a issue with the download?

getting a little confused with it all.
Post edited by Aerasha - Heavens Tear on

Comments

  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    For starters, click the Verify button on the launcher. This will check if there are any corrupted files in the Perfect World International installation. It's not perfect, but it's pretty good at detecting problems there.

    More typically, though, this is a driver issue. Can you provide us the following fields that dxdiag?:

    System Tab - System Information box -
    Operating System :
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:
    Approx Total Memory:

    Display Tab - driver box -
    Main Driver :
    Version :
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run).
    [SIGPIC][/SIGPIC]
  • Aerasha - Heavens Tear
    Aerasha - Heavens Tear Posts: 23 Arc User
    edited October 2008
    I can't but my partner will post next with all the details. :)
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